Jen Shenzhen Qianhai By Shangri-La

Hotels
•
JEN by Shangri-La
8.8 (144 reviews)
No.399 Qianwan Road 1, Qianhai Shenzhen-Hong Kong Cooperation Zone, Nanshan District , Shenzhen , cn

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Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Amenities
Spacious Rooms
Cons:
Wi-Fi Issues
Remote Location
Breakfast Variety

Categories

Cleanliness
8.74
Overall positive sentiment with mention of cleanliness in multiple reviews.
Service
9.41
Multiple mentions of friendly and helpful staff.
Location
8.25
Some reviews mention the location is a bit remote from transport.
Room Quality
9
Positive sentiments regarding room size and comfort.
Amenities
9.23
High praise for gym facilities, pools, and overall offerings.
Value for Money
8.69
Generally seen as good value for the facilities provided.
Food and Beverage
8.34
Mixed review about breakfast options; some found it repetitive.
Overall Experience
8.71
Overall satisfaction noted, with just a few areas of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:26

Property Description

Luxurious Amenities
Jen Shenzhen Qianhai By Shangri-La offers a range of luxurious amenities including a sauna, hot tub, year-round outdoor pool, indoor pool, fitness centre, and a terrace.

Multilingual Staff
Enjoy the convenience of communicating in English or Chinese with our friendly and helpful staff available at the reception 24/7.

Prime Location
Conveniently situated in the vibrant Nanshan district, our hotel is just a short distance from popular attractions such as He Xiangning Art Museum, Happy Valley Theme Park, and Shenzhen Convention & Exhibition Centre.

Book your stay at Jen Shenzhen Qianhai By Shangri-La for a luxurious and convenient experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Location

Guest Reviews

8.8
Based on 144 reviews
Cleanliness: 8.74
Service: 9.41
Location: 8.25
Room Quality: 9
Amenities: 9.23
Value for Money: 8.69
Food and Beverage: 8.34
Overall Experience: 8.71
M
MARCELLINUS • solo_traveller • my
10
Pros:

健身房和泳池都一流的。房间舒适，位置极好。反正我打算再次来深圳再住这儿。

Cons:

美食的选择有点少，毕竟是五星级酒店，该多点。

2026-05-18 • via Nuitee
G
Giorgio • solo_traveller • hk
8
Fitness at the center of your stay
Pros:

Fitness center with 2 swimming pools

2026-05-18 • via Nuitee
X
xiaozhe • couple • us
10
2026-05-14 • via Nuitee
C
Clement • solo_traveller • fr
10
Pros:

Le service génial

Cons:

Rien. Tout etait top

2026-05-11 • via Nuitee
C
Cameron • solo_traveller • gb
8
Great hotel at a reasonable rate
Pros:

The fitness facilities were top notch!

Cons:

I have had more comfortable beds

2026-05-11 • via Nuitee
F
filippo • solo_traveller • it
10
2026-05-09 • via Nuitee
宋立謙 • solo_traveller • tw
9
Pros:

飯店風格

Cons:

地點離地鐵稍遠

2026-04-25 • via Nuitee
T
tiger • couple • tw
10
2026-04-18 • via Nuitee
E
Elena • solo_traveller • ae
10
2026-04-15 • via Nuitee
E
Edreese • solo_traveller • sa
9
Excellent facilities
2026-04-14 • via Nuitee
H
Ho Yin Louis • couple • hk
8
Pros:

Good

Cons:

Staff can explain more detail of room (e.g. size, room facilities) to resident during check in. Some resident may not know no bottles of water provided.

2026-04-10 • via Nuitee
M
maria Clara • family_with_children • br
10
Cons:

Espelho de maquiagem não tem regulagem de altura, e poderia ter opções de quarto com banheira

2026-04-06 • via Nuitee
B
BARBOSA • family_with_children • br
10
2026-04-05 • via Nuitee
F
Fai Ying Mirable • extended_group • hk
7
外出飲食要乘車，真的不方便
Pros:

房間較大

Cons:

雪櫃唔夠凍，咖啡膠囊要去茶水間取，供應量不足

2026-04-01 • via Nuitee
Z
Zhanpeng • family_with_children • gb
10
Pros:

服务很棒

2026-03-30 • via Nuitee
A
Alexander • couple • hk
9
2026-03-18 • via Nuitee
K
Katherine • couple • hk
10
2026-03-12 • via Nuitee
J
Jane • couple • us
10
My husband and I really enjoyed our stay getting over jet lag before visiting family.
Pros:

There was a huge array of different options for breakfast.

Cons:

Everything was great. I have no complaints.

2026-03-08 • via Nuitee
C
Chin Yan • couple • hk
10
Lovely
Pros:

Amazing staff, facilities and room

Cons:

Location is a bit far, food deliveries are not easy to do compared to other hotels

2026-03-08 • via Nuitee
L
Lisa Katharina • solo_traveller • de
9
Immer wieder gerne
Pros:

Super Hotel mit modernen und komfortablen Zimmern. Alles scheint ziemlich neuwertig und das Bett war sehr bequem. Das Gym bietet viele Geräte und in einem sehr guten Zustand. Das Frühstück war großartig mit sehr viel Auswahl und für jeden was dabei. Die Lage ist auch gut und fußläufig zur U-Bahn und zum Meer.

Cons:

Der Außenpool war leider geschlossen, was schade war. Das Personal am Empfang spricht teilweise gar kein oder nur sehr wenig Englisch. Aber alle sind bemüht und mit Übersetzungs-Apps geht es ja auch

2026-01-30 • via Nuitee