Pan Pacific Serviced Suites Kuala Lumpur

Hotels
•
Pan Pacific Hotels & Resorts
9.4 (1768 reviews)
Jalan Sultan Ismail , Kuala Lumpur , my

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Facilities

Health or beauty spa nearby
Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Comfortable rooms
Cons:
Breakfast variety
Cleaning issues noted

Categories

Cleanliness
8.61
Some reviews noted it was clean, but a few mentioned areas could be improved.
Service
9.57
Majority of reviews praised the friendly and helpful staff.
Location
10
Consistently mentioned as excellent and very accessible.
Room Quality
9.26
Rooms were generally comfortable and well-appointed.
Amenities
9.59
Facilities like the rooftop pool and breakfast options were well-received.
Value for Money
9.56
Many reviews felt they received good value for their stay.
Food and Beverage
8.61
Breakfast options received mixed reviews; some enjoyed them while others found them lacking.
Overall Experience
10
Overall, guests reported a very pleasant experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:54

Property Description

Luxurious Accommodations and Amenities
Experience 5-star comfort with air-conditioned rooms, kitchenettes, and city views. Enjoy room service and free WiFi for a seamless stay.

Relaxation and Recreation
Unwind by the outdoor swimming pool or stay active in the fitness centre. Guests can also enjoy a game of billiards during their stay.

Prime Location and Attractions
Located near Berjaya Times Square and Starhill Gallery, with Pavilion Kuala Lumpur and KLCC Park just a short distance away. Perfect for leisure and business travelers alike.

Book now for an unforgettable stay at Pan Pacific Serviced Suites Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

9.4
Based on 1768 reviews
Cleanliness: 8.61
Service: 9.57
Location: 10
Room Quality: 9.26
Amenities: 9.59
Value for Money: 9.56
Food and Beverage: 8.61
Overall Experience: 10
J
Jennifer • couple • my
10
A delightful, comfortable stay with a luxurious feel to it.
Pros:

A very comfortable suite with 5 star facilities, cleanliness and an excellent location in the heart of bukit bintang

Cons:

breakfast are was quite cramped

2026-06-13 • via Nuitee
T
Thomas • couple • sg
8
Easy, clean, no hassle.
Pros:

Size and modern

Cons:

Traffic to commute.

2026-06-13 • via Nuitee
L
Lily • solo_traveller • sg
9
2026-06-11 • via Nuitee
M
Maran • solo_traveller • sg
10
2026-06-10 • via Nuitee
R
Rana • couple • sa
10
2026-06-09 • via Nuitee
K
Kimseng • extended_group • my
10
2026-06-09 • via Nuitee
A
Abdullah • couple • sa
10
مكان رائع بمعنى الكلمة
Pros:

كل شي

Cons:

لا شي

2026-06-06 • via Nuitee
A
Abdullah • couple • sa
10
مكان مميز ورائع وتعامل جدا جميل من الموظفين
Pros:

كل شي ممتاز وجميل

Cons:

لا شي

2026-06-06 • via Nuitee
M
Masdila • family_with_children • my
10
Pros:

Amazing and fantastic

2026-06-05 • via Nuitee
A
Abdulaziz • couple • sa
8
جميل ولكن ينبغى اعادة التفكير بسياسة التأمين
Pros:

الموقع مثالي جداً
الموظفين ممتازين وخدومين
النظافه ممتازه
الاثاث ممتاز

Cons:

اخذ تأمين 100 رنقت على كل غرفه باليوم اذا بتجلس مثلاً 8 ايام ياخذ 800 رنقت
طبعاً لايوجد مشكله باخذ التأمين ولكن المشكله في اعادة التأمين تستغرق وقت طويل جداً لاعادتها اليك
هذه سياسة الاداره لديه وهي خاطئه جداً وتفقدهم لعملاها
ولايقبل كاش فقط بطاقه
بامكانك اخذ تأمين ولكن يعاد للعملاء في خلال 48 ساعه كحد اقصى
الى كتابة هذا التعليق لم يتم اعادته بالبطاقه

2026-06-05 • via Nuitee
S
Siti Aminah • family_with_children • sg
10
Excellent, will come back for more stays in Pan Pac!
Pros:

The cleanliness, polite staff, very helpful and welcoming. All enquiries were answered efficiently and if it was not up to expectations they gave other alternatives (check-in was not available, receptionist Glenda asked if we wanted to stay in the pacific lounge while waiting for our room keys). Breakfast variety has increased from 2023 :) our room was cozy and the best! We love it so much, and dont mind paying that price for the service AND cleanliness + professional staff.

Cons:

Parking lift isn’t connected to the hotel lift.

2026-06-03 • via Nuitee
T
Taryn Laura • family_with_children • au
10
2026-06-03 • via Nuitee
A
Ajing • family_with_children • cn
10
2026-06-02 • via Nuitee
A
Athirai • extended_group • gb
10
2026-06-02 • via Nuitee
L
lili • solo_traveller • gb
10
2026-05-30 • via Nuitee
V
Vincent • family_with_children • au
10
2026-05-26 • via Nuitee
M
Marissa • couple • sg
6
Pros:

Breakfast is ok.

Cons:

The housekeeping could be better.

2026-05-26 • via Nuitee
A
Abdulrahman • couple • sa
9
2026-05-24 • via Nuitee
K
Kamran • family_with_children • ae
10
Value for money
Pros:

Comfort

Cons:

Small room air conditioning

2026-05-22 • via Nuitee
M
Marian Carmel • family_with_children • ca
10
Great place to stay at KL
Pros:

The location is close to the Pavilion and Lot 10. They have a shuttle bus if you would like to go to KLCC or TRX too. They also have a washer and dryer in the room which makes laundry easy. They also provide pods for your laundry. The staff was also very courteous and helpful. The bed and pillows were also so comfy.

2026-05-22 • via Nuitee