The Spa Resorts - Lamai Village

Lovely hotel, clean, good breakfast and staff are lovely.

Très déçue par cet hôtel.
J’avais réservé une "villa" censée donner sur la piscine : en réalité, c’est un simple bungalow avec une baie vitrée donnant directement sur le mur du bungalow voisin, à seulement 10 cm de distance. La vue est donc inexistante.
La salle de bain n’a aucune fenêtre, avec un toit en plastique qui fuit.
La piscine est minuscule, avec seulement 12 transats pour 10 bungalows : il est quasiment impossible d’en trouver un de disponible.
Contrairement aux photos, il n’y a pas de plage devant l’hôtel mais un port avec des bateaux. La seule "plage" accessible est sans transats, impraticable car de la vase.
La terrasse du restaurant reste fermée en permanence.
De plus, il est interdit de fumer, même à l’extérieur de la chambre.
SPA bien trop chère.

En résumé, un rapport qualité/prix totalement inacceptable.

Insgesamt gute Unterkunft direkt am Strand und Meer. Lamai Night Market ist zu Fuß in ca 20 min gut zu erreichen. Restaurants, 7/11 und Otteri in direkter Nähe.

The aircon was broken for the majority of our stay, the staff did not seem to know much about what was going on, and the pool did not look clean during our stay so we did not go in.
The area is extremely quiet, you are far from from most nice restaurants/ markets(30-40 min), however there is a 7/11 directly opposite, a lovely brunch place next door to this called toast, and silver beach is a 20 minute walk which is absolutely beautiful. This hotel is fine if you are going purely for spa treatments and quiet. We should have done more prior research, but we stayed out of the hotel as much as possible as it does not suit the vibe of younger people.

cest une retraite spirituel

Hyggelig og serviceinnstilt staff. God og billig mat i restauranten. Da AC på rommet vi hadde booket ble ødelagt i løpet av oppholdet, ble vi oppgradert til en suite. Totalt veldig fornøyd med hotellet. Rent og pent.

Nice place, relaxing and service minded snd nice personel!

No complaints!

Fantastische ruhige Anlage, insbesondere die Poolvillen haben eine tolle Atmosphäre. Hilfsbereites, fähiges Personal und ein hervorragendes Frühstück. Klare Empfehlung!

I did not realise that it would be so quiet and people fasting. I little away from main area but enough to do. Staff lovely - everything is extra yoga, treatments. We had to upgrade the room as the 1st room was on the main road and no outside space. for £330 we had our own hut infront of the small pool and on the beach.

Toller Aufbau der Unterkunft. Leider sehr hellhörige Zimmer. Zimmer wie auf Bildern. Tolles Restaurant im Hotel.

Obwohl uns gesagt wurde das die Zimmer täglich gereinigt werden, war dies nicht der Fall. Erster Tag, schmutziges Bettlaken, die nette Dame an der Rezeption sagte, das jetzt niemand mehr da wäre und es würde glich am nächsten Tag geschehen, dies war leider nicht der Fall. Nach 3 Tagen, Mülleimer nicht geleert, Zimmer gereinigt usw. dies an der Rezeption gemeldet, wir hatten sogar den Aufhänger an der Tür, wurde versprochen am nächsten Tag würde die geschehen, Fehlanzeige.
Es ist ein nettes kleines Resort, Frühstück ist gut, Lage könnte besser sein.
Strandliegen zum Teil defekt, Strand schmutzig, auch die in den Fotos zu sehenden liegen gibt es nicht. Ich werde nicht wieder kommen.

Une catastrophe, à fuir, l’hôtel n’est pas entretenu. Nous avions choisi cette établissement pour son côté nature ( jungle) et surtout les infrastructures proposées ( yoga, sauna, hammam…) ses services sont inexistant ou laissé à l’abandon (voir photos) , les chambres sont vieillissantes et mal nettoyées, le personnel est gentil mais incompétent , à l’accueil on ne nous a pas précisé que l’on pouvait bénéficier d’une navette pour aller dans l’autre établissement en bord de mer ( dont nous ignorions l’existence), on l’a découvert le dernier jour,
Je ne comprends pas que le site HÔTEL.com propose ce genre d’établissement, surtout que nous avons payé relativement cher pour cet hôtel

Disappointed by the condition of our room and some common areas, but also by the lack of interest on behalf of the staff.
1. Very basic English, for a pretending 5 stars hotel. We were barely able to communicate. English is not our native language either, but if you name yourself a 5 star hotel, you should mind this aspect.
2. The toilet, filthy and very difficult to use. We had to press the flush button with maximum force each time, but in most of the cases, it wasn’t even working. We couldn’t sit on the toilet seat due to being yellow, from urine or whatsoever. The smell was clearly of urine surrounding the wc.
Also, the common toilet looked like an abandoned one. Filthy, poo and wee all over.
We wanted to leave in the first night, but of course, no reimbursement, so we accepted the worst accommodation we ever tried in Thailand.
3. The beach was nice, but nobody cared about it. Some broken sunbeds, no matts, full of plastic etc. but it was nice as it seemed private, in a way.
4. The restaurant was good, we enjoyed it and tried several dishes. This was the best part.
5. Didn’t get the point of those very uncomfortable to walk on tiles. If you get there, you will understand what I mean.
6. Don’t use their toiletries. Horrible smell, you will definitely wash them off.
7. Very noisy rooms, we booked Arcadia deluxe, btw, villas might be better.
Overall, a 3 star hotel with a 5 star restaurant. We would sum it up to this. We will never come back.

Hotellista huomaa, että asiakkaita on melko vähän. Myös henkilökuntaa on ehkä liian vähän ylläpitämään aluetta ja paikkojen siisteyttä. Kaikki työntekijät, joita kohtasimme olivat kuitenkin todella ystävällisiä ja hoitavat työnsä hyvin. Toivottavasti hotellilla riittää tulevaisuudessa asiakkaita, jotta paikkoja voidaan ylläpitää. Hotelli sijaitsee hieman syrjässä, luonnon keskellä ja omassa rauhassa. Allasalue ja aamiainen ovat todella hyvät.

The worst experience ever and I will never recommend this place to anybody! First of all the room has a very bad smell, and you can’t stay in there to sleep. Secondly the bathroom was dirty, bedroom very small, full of dust and dead insects everywhere, linen wasn’t changed upon arrival. AC has loads of mould in it and probably that’s the reason of the bad smell of room. There was no hot water for the entire day, and we have asked some other people around and they were having the same issues with the hot water and the condition of the room.
Customer service is unbearable, reception not operating in the evening even if on the schedule is open until 22:00, after 6pm nobody was in there to assist us with the situation. We have called several times all the numbers offered on the website and in the room with no success.
The next day we have been to the reception to complain and the receptionist simply don’t care about customers, no management around to talk to either.
We have left the place because we didn’t want to ruin our holiday staying in a disgusting place like that.

Fantastic stay in this little oasis outside lamai. Great staff, fantactic rooms and the bungalow was beautiful....thanks all, id highly recommend

Excellent stay at this resort. We would highly recommend it

Fantastic. Must stay. Be it a couple of detox days or a long stay.

Fantastic spa resort. It is great for relaxation and detox, we met here half way as a family reunion, UK and NZ. 2 week stay 7 of us, then 5 for 10 days days. 2 were travelling the main island also.

Few niggles such as broken/stiff shower - fixed no issues. The rainfall shower was always perfect.

Lovely polite and accommodating staff, we are a family that likes a drink or two, and meat, so it not 2 ate break here as B&B. Mainly we went outside the resort to 7/11, local beach bars or local restaurants.

The waiting staff, reception staff and cleaners, simply cannot do enough to help you. So polite and friendly.

Very cheap next day laundry service.

Accessible for slight mobility needs. No lift, but I managed with my crutch, no worries. Staff always happy to help if needed and always asking how I am.

I fell ill due to an existing condition, they were so supportive and attentive. Any thank them enough.

A must try is the full body 90 minute Thai massage. Heaven.

B&B Buffett is lovely, good value for money. No limit on how much you can have. Partner filled his boots!!

We have a 1st floor apartment due to budget, compared to other group members in the pool villas. In honesty I prefer our room.

Quiet, few children, all well behaved, kids being kids. It is more of a couples, or older family meet up resort though. We are age ranges 27-71.

Could do with a few more sun lounges x

Difficult to review: hotel in general excellent, but the room was disappointing.
Breakfast was very good, as was the healthy day menu and restaurant. The beachside restaurant is idyllic, so peaceful and overlooking a quiet harbour with fishing boats.
The hotel is very small but beautiful, peaceful and well appointed. The staff were nice, helpful, proactive.
However my room - probably one of the worst in the hotel - was small with no balcony and the small window looked out onto not only a walkway but also steps, so other guests flip-flopping up and down. The room also had little air circulation and the air con was mostly not strong enough to compensate, so too hot.
I’d be happy to spend more time in the hotel, but I’d not want to spend another night in that particular room.

Hotellet er generelt mangelfuldt og området er ‘dødt’. Hvis dette hotel havde været et 2 stjernet hotel, kunne man forsvare at det var så mangelfuldt på samtlige punkter:
1. Stående modtagelse i en reception med sandgulv og et smalt træ plankegulv, stort set under åben himmel - ingen siddepladser ved receptionen.
2. Yderst begrænset morgenmadsbuffet og ekstrem doven og ikke imødekommende personale i restauranten.
3. Stranden og vandet hørende til hotellet var beskidt og ulækker, uden mulighed for at bade. Ingen strandstole/ pavilloner som vist på billederne.
4. Poolområdet er minimalt med få liggestole, men udemærket til et par der ønsker ro. For her får du ro og fred, da hotellet virker øde og dødt.

Der var ingen nærliggende restauranter eller lignende - man skulle gå i 15 min for at finde lidt begrænset by-liv. Vi ankom til hotellet om aftenen og blev opfordret til at gå ned i byen og finde aftensmad. I deres egen restaurant var der ikke én eneste gæst. Morgenmads buffeten var mangelfuld og ikke særlig tiltalende. Personalet i receptionen var til gengæld meget søde, imødekommende og forstående. Vi skulle oprindeligt havde haft 4 overnatninger, men endte med at tjekke ud, efter en enkelt overnatning.