The Elser Hotel Miami - An All-Suite Hotel

Hotels
8.7 (7413 reviews)
398 Northeast 5th Street , Miami , US
+1 786-472-1000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent downtown / port location
Friendly, helpful staff (specific praise for 'Carlos')
Gym available
In-room washer & dryer in some suites
Comfortable beds
Large rooms (reported by several guests)
Good property for cruisers
Clean rooms reported by multiple guests
Cons:
Unclean rooms / housekeeping issues
Noisy (vent noise, loud neighbors/parties)
Broken furniture (couch) and occasional maintenance issues
Dirty pool
Very expensive parking / high valet fees
Hostile or slow check-in / long lines
Small/cramped rooms reported by some
Missing kitchen utensils / TV not working in some rooms

Categories

Cleanliness
6.5
Mixed reports: several guests reported unclean rooms, a broken couch and a dirty pool, while some reviews explicitly praised cleanliness — overall leans negative due to notable cleanliness complaints.
Service
9.8
Generally strong: multiple mentions of friendly and helpful staff (specific praise for a staff member named Carlos), efficient reception and good service; isolated reports of hostile staff and slow/queued check-in reduced the score slightly.
Location
9.8
Consistently praised: excellent downtown location, great for cruisers/near the port and described as having spectacular views.
Room Quality
8.7
Mixed: many guests noted comfortable beds, large suites and in-room washer/dryer, but others reported very small/cramped rooms, broken furniture and issues like non-working TVs or noisy neighbors.
Amenities
9
Good amenities highlighted (gym, in-room washer/dryer, smart elevators), though some negatives noted such as limited kitchen utensils and pool cleanliness issues; parking/valet is available but costly.
Value for Money
7.5
Mixed-to-negative: several guests felt the property (and especially parking/deposits) was overpriced; a few noted good short-term pricing, but overall value perception is below average.
Food and Beverage
8.7
Standard quality for this hotel tier
Overall Experience
9.6
Generally positive overall due to location, helpful staff and good amenities, but experiences were sometimes marred by noise, cleanliness issues and extra charges which affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:29

Property Description

Luxurious Amenities and Services

The Elser Hotel Miami offers a range of luxurious amenities including an outdoor swimming pool, fitness centre, and terrace. Guests can also enjoy the convenience of private parking, free WiFi, and a 24-hour front desk with concierge service.

Elegant and Comfortable Rooms

Each guest room at The Elser Hotel Miami is designed for comfort and style, featuring air conditioning, a flat-screen TV, safety deposit box, and a private bathroom with free toiletries. Certain rooms even boast city views and balconies, providing a touch of elegance to your stay.

Diverse Dining Options

Indulge in a culinary experience at the hotel's restaurant, offering a variety of American, Italian, and Mediterranean cuisine. Vegetarian, dairy-free, and halal options are also available upon request, catering to every guest's palate.

Experience luxury, comfort, and exceptional service at The Elser Hotel Miami. Book now for an unforgettable stay in Miami.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian." with the new one "Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 7413 reviews
Cleanliness: 6.5
Service: 9.8
Location: 9.8
Room Quality: 8.7
Amenities: 9
Value for Money: 7.5
Food and Beverage: 8.7
Overall Experience: 9.6
A
Alessandra Lucy • solo_traveller • br
7
Muito caro para o que ofereceu.
Pros:

O chuveiro é uma delícia.
A comodidade de ter máquina de lavar e secar roupa no quarto.

Cons:

O quarto extremamente pequeno. Muito apertado.
A TV não funcionou
O estacionamento é caríssimo.

2026-10-31 • via Nuitee
V
Victor • family_with_children • br
9
Tudo certo, apartamentos limpos e espaçosos, com camas confortáveis. Vista espetacular!
Pros:

Hotel muito bom e localização muito boa também!

Cons:

Saguão do hotel muito barulhento.

2026-10-31 • via Nuitee
M
Michael • extended_group • ca
9
Excellent location in downtown Miami. A groovy busy, Buzzy hotel - expect to see a lot of basketball players there
Pros:

Excellent location in downtown Miami. Friendly staff. Large rooms. Exceptional value this week. I know that the price has changed regularly, but it was very reasonably priced

Cons:

Checking in at 3pm was a bit late. Should be 3 PM.
As a note, when we arrived early, the woman at the desk said that check-in was at 3:30. we did go walking for several hours and had a fine time. But when we return to the hotel, the staff they said check-in was in fact 4 PM.

2026-10-31 • via Nuitee
J
Jorge • solo_traveller • do
10
2026-10-31 • via Nuitee
G
George • family_with_children • us
3
Cons:

The room was not clean, the couch was broken and so much noise coming in from vents.

2026-10-31 • via Nuitee
J
Jorge • solo_traveller • do
10
2026-10-31 • via Nuitee
L
Laura • family_with_children • us
3
Pros:

La ubicación nada mas

Cons:

El personal hostil y el precio muy alto para el poco servicio. La limpieza mal .y no son claros con lo precios yo page una totalidad $ y me salen con la sorpresa de que exigían $1000 de depósito cuando eso no estaba estipulado en mi reservacion! Y fueron muy hostil en mi opinión no me volvería a quedar. Ya tengo uno que de verdad de ensueño prácticamente al lado de este. Fatal mi experiencia

2026-10-31 • via Nuitee
Y
Yuri tatiana • couple • co
10
2026-10-31 • via Nuitee
E
Erika • solo_traveller • ec
8
Este hotel tiene un gimnasio maravilloso, la suite en la que me quedé tenía lavadora y secadora que fue muy útil
Pros:

El gimnasio

Cons:

El lobby tiene filas para hacer check in

2026-10-31 • via Nuitee
C
Cindy • couple • us
10
2026-10-31 • via Nuitee
A
Anthony • couple • us
10
2026-10-30 • via Nuitee
T
Tino • family_with_children • de
9
Ein rundum gelungener Aufenthalt! Alles top, keinerlei Mängel und absolut empfehlenswert. Wir kommen gerne wieder!
Pros:

Alles war einfach mega! Sehr schönes Hotel, toller Service, freundliches Personal und eine rundum angenehme Atmosphäre. Wir haben uns von Anfang an wohlgefühlt. Alles war sauber, gepflegt und bestens organisiert. Es hat einfach alles gepasst!

Cons:

Es gibt tatsächlich nichts Negatives zu berichten. Wir konnten keinerlei Mängel feststellen und waren rundum zufrieden.

2026-10-30 • via Nuitee
D
Diane • couple • us
10
2026-10-30 • via Nuitee
J
JR1 • family_with_children • us
9
Pros:

Location to the port

2026-10-30 • via Nuitee
N
Nira • family_with_children • il
10
Pros:

The location and the help of the staff at the reception and especially Carlos who helped us with our package

2026-10-29 • via Nuitee
V
Vinicius • family_with_children • br
8
Pros:

Equipe preparada para atender, facilidade para fazer o check in, elevadores inteligentes, espaço amplo na acomodação, camas muito confortáveis, serviço de quarto bom.

Cons:

Faltam utensílios de cozinha. Havia apena UMA panela, para 6 pessoas, experiência péssima. Estacionamento é extremamente caro, valet U$85, self parking U$65.

2026-10-29 • via Nuitee
R
Raoul • couple • xa
10
2026-10-29 • via Nuitee
J
Jennifer • couple • us
10
2026-10-29 • via Nuitee
S
Sibylle • extended_group • de
5
War okay für 2 Nächte
Pros:

Gute Betten

Cons:

Verschmutzter Pool

2026-10-29 • via Nuitee
M
Marchane • family_with_children • ca
7
2026-10-28 • via Nuitee