Santa Grand Signature Kuala Lumpur

Hotels
8.5 (14076 reviews)
No 36 Menara Santa Jalan Ampang , Kuala Lumpur , my

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Variety of breakfast options
Cons:
Cleanliness issues
Noise from nearby rooms

Categories

Cleanliness
7.64
Some reviews mention outdated conditions and cleanliness issues.
Service
9.11
Various reviews highlight exceptional service and helpful staff.
Location
9.15
Convenient access to key attractions and overall good location.
Room Quality
8.1
Rooms are described as clean but some are noted to be small and a bit noisy.
Amenities
8.63
Great pool and breakfast offerings, though some amenities show signs of wear.
Value for Money
8.59
Good balance of price and quality offered by the hotel.
Food and Beverage
8.14
Breakfast has variety, though some found it lacking in certain aspects.
Overall Experience
8.61
Overall, guests enjoyed their stay and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:28

Property Description

Luxurious Amenities - Enjoy a relaxing stay with our outdoor pool, sauna, and modern fitness centre.

Deluxe Accommodations - Experience comfort in our air-conditioned rooms with flat-screen TVs, safety deposit boxes, and stunning city views.

Multilingual Staff and Convenient Location - Our team speaks multiple languages for your convenience, and we are close to popular attractions like the Petronas Twin Towers and Suria KLCC.

To book your unforgettable stay at Santa Grand Signature Kuala Lumpur, reserve your room now.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.5
Based on 14076 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
M
Mai family_with_children dk
8
2026-08-15 via Nuitee
I
Ingrid couple au
4
Good for one night, safe area. Walking distance to MRT and train line.
Pros:

The property looked clean, the staff were very welcoming, check in and out seamless. Ample options at breakfast.

Cons:

Construction going on in the building next door and you can hear construction noises from room. The linen is awful (grey in colour not a clean white), the pillows are not quality (might as well not of used it for the support or lack of), rooms are not soundproof and you can hear people coming and going, no hot water in our room, bedside lamp didnt work, Aircon cannot be adjusted and despite turning it off it was still freezing. Left at 9.30am came back at 3pm and housekeeping hadn’t been to tidy room. Breakfast area is noisy and the layout doesn’t work - hard to get around people as things seem to be positioned in thoroughfares.

2026-08-15 via Nuitee
S
Shantha family_with_children gb
5
Pros:

Decent accommodation

Cons:

We booked 2 rooms for our family - 2 adults and 3 children all above the age of 9. The hotel only gave us 4 beds and said that we had to pay MYR300 for an additional camp bed. They reduced this down to MYR200 as they said they often had this problem through booking. V poor.

2026-08-15 via Nuitee
M
Manon couple fr
7
Pros:

Le petit déjeuner est très local, pas du tout international.
L’avantage est que le restaurant est ouvert 24/24h pour manger.
L’hôtel est à environ 20/25min à pied des attractions touristiques.

Cons:

Concernant la piscine, il y a très peu de transat/chaises.
Le ménage des chambres est à revoir.

2026-08-15 via Nuitee
M
Mohamed solo_traveller ma
9
2026-08-15 via Nuitee
N
Nadia solo_traveller es
10
2026-08-15 via Nuitee
B
Belhadji couple fr
8
2026-08-15 via Nuitee
T
Theresa solo_traveller fr
8
Tres bien
Pros:

Propre
Grand et agreable
Belle piscine

Cons:

Il n y pas dans le centre névralgique des magasins

2026-08-15 via Nuitee
I
Ian couple au
7
Apart from room problems stay was good but spoilt by the size of the room.
Pros:

Breakfast on all occasions was good and location excellent.Apart from room problems

Cons:

The room designated, was to small for 2 persons with 2 large cases and 2 small backpacks which meant we were very cramped and unable to move around freely at any time the two of us were in the room together. If had of known room was so small on booking in would have upgraded for a bigger room to allow some freedom.

2026-08-15 via Nuitee
O
Otto family_with_children nl
7
Gemiddeld, niet in verhouding met de prijs
Pros:

Zwembad bovenin was leuk maar niet spectaculair. Wel mooi uitzicht op de towers in de avond.

Cons:

Kleine kamers, zeer gehorig
Ontbijt zeer rommelig en druk

2026-08-15 via Nuitee
L
Lavinia couple it
10
2026-08-15 via Nuitee
S
Sospeter couple ke
10
Excellent
Pros:

Nice place to be

2026-08-15 via Nuitee
H
Hussien Mustapha couple dk
10
2026-08-15 via Nuitee
G
Gabrielle couple nl
9
2026-08-15 via Nuitee
A
Ana solo_traveller es
9
Pros:

Muy profesionales, nos trataron muy bien, fueron muy amables.
El buffet del desayuno mejor de lo que esperábamos estaba todo muy rico, probamos frutas y cosas típicas de Malasia.

El hotel estaba limpio y el colchón era cómodo, además te dejan de cortesía agua café, y tienes una plancha por si quieres en algún momento planchar alguna prenda de ropa que se te haya arrugado en el viaje.
En general nuestra experiencia fue muy gratificante, y de los 3 alojamientos que estuvimos en malasia este fue el mejor

Gracias a todo el personal, fue un placer.

Cons:

Por poner algún impedimento, indicar que aunque la habitación estaba bien era un poco pequeña y lo que no nos gustó fueron las vistas que daba a la pared de un edificio que estaba relativamente cerca. ( Nos tocó una habitación un poco mala)
Por otro lado aunque la piscina es perfecta si decir que ganaría más si no tuviese la mampara o el metacrilato, que realmente fuera una piscina infinita.
Pero solo por poner algo negativo.

2026-08-15 via Nuitee
A
Alicia family_with_children es
8
2026-08-15 via Nuitee
E
Enes couple fr
10
Pros:

Personnel au top !

2026-08-15 via Nuitee
J
Jerome solo_traveller fr
9
Pros:

Le petit déjeuner, copieux et variés.
Le personnel très gentil.
Piscine et salle de sport très bien avec belle vue.
Chambre confortable.

2026-08-15 via Nuitee
M
Merey couple kz
10
Pros:

Удобная локация

Cons:

Все понравилось

2026-08-15 via Nuitee
C
Carola couple it
10
Soggiorno perfetto a KL!!
Pros:

Struttura pulita, camera grande, staff molto gentile e disponibile, piscina sul rooftop proprio nella

Cons:

Aggiungerei qualche lettino in piscina, ce ne sono davvero pochi e sono molto scomodi.

2026-08-15 via Nuitee