The Crossroads Hotel, Westlands

Hotels
8.5 (843 reviews)
Crossroads Plaza Westlands Road , Nairobi , ke

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Average breakfast
Cleanliness concerns

Categories

Cleanliness
7.83
Several reviews mention cleanliness positively, but some mention issues such as coffee being cold.
Service
9.3
Many reviews highlight friendly and helpful staff, contributing to a positive service experience.
Location
8.84
The location is praised for being central and near shopping and dining options.
Room Quality
8.79
Rooms are described as comfortable and modern with adequate amenities.
Amenities
7.82
Mixed feedback about amenities; limited breakfast options mentioned.
Value for Money
8.78
Overall good value for the cost, especially considering room size and comfort.
Food and Beverage
7.83
Breakfast options were viewed as average; some complaints of stale food.
Overall Experience
8.8
Positive sentiments prevails with numerous reviews stating a satisfying hotel experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:41

Property Description

Convenient Location
The Crossroads Hotel, just 1.8 km from Nairobi National Museum, offers a comfortable stay with easy access to key attractions like Kumbu Kumbu Art Gallery and Habitat for Humanity Kenya.

Modern Amenities
Enjoy air-conditioned rooms with a range of amenities including a flat-screen TV, free WiFi, and a kitchenette in select rooms. The hotel also provides free private parking, a shared lounge, and a 24-hour front desk for your convenience.

Dining and Relaxation
Indulge in delicious meals at the on-site restaurant and unwind at the terrace or bar. With room service available, you can enjoy a cozy night in. Book your stay at The Crossroads Hotel for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: NBO

Location

Guest Reviews

8.5
Based on 843 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.84
Room Quality: 8.79
Amenities: 7.82
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
D
Dan Brian • couple • dk
8
2026-07-17 • via Nuitee
N
Natalia • couple • pl
9
Hotel położony w świetnej lokalizacji, pokoje bardzo ładne, codziennie wysprzątane, śniadanka bardzo dobre, przepiękny t
Pros:

Czysto, duże łóżko, ładna łazienka, miła obsługa, dobre śniadanka, śliczny taras

Cons:

Nie było takiej rzeczy

2026-07-17 • via Nuitee
S
SUNWOO • solo_traveller • kr
8
2026-07-15 • via Nuitee
C
Christiane • solo_traveller • de
9
Pros:

Das Personal ist sehr freundlich und hilfsbereit. Die Zimmer sind geräumig, recht hell und sauber. Es gibt eine große Auswahl beim Frühstück. Der pickup vom Flughafen mitten in der Nacht war top. Ich fand die Stimmung immer sehr angenehm und entspannt.

Cons:

-

2026-07-11 • via Nuitee
W
Wim • solo_traveller • be
8
Nice place
Pros:

The room was clean and spacious.
Nice bathroom, there was nice warm water in the shower.
House keeping cleaned every day and was very helpful.
The bed was very comfortable.

Cons:

It's not really negative, we took this hotel because it was in the center.
For people who want it quiet it's not recommended. There are some clubs in the neighborhood so loud music till late in the night.

2026-07-10 • via Nuitee
D
Dr. Mondie Mutegi • solo_traveller • de
9
2026-07-09 • via Nuitee
N
Nicola • couple • it
9
Pros:

La camera era ampia e pulita; il personale molto cortese. Ottimo rapporto qualità prezzo.

2026-07-07 • via Nuitee
B
Beverlyne • solo_traveller • ke
7
2026-07-05 • via Nuitee
M
Marco • couple • it
8
Per una notte ok
Pros:

Camera buona

Cons:

Niente da fare quando esci alla sera e devi prendere perforza Uber

2026-07-04 • via Nuitee
E
Eric • solo_traveller • us
8
Pros:

Nice beds, view, hot shower and water pressure, air con, housekeeping

Cons:

The step up into the shower so close to the toilet. Getting out you need to step down about 7 or 8 inches and could potentially lead to a slip or fall due to not having a lot of clearance space.

2026-07-04 • via Nuitee
M
Miles Board • solo_traveller • us
8
2026-07-04 • via Nuitee
J
jeremiah • solo_traveller • il
8
Pros:

A convenient, clean, comfortable hotel. Nothing amazing but meets all requirements for a decent stay.

2026-07-04 • via Nuitee
A
Andreas • solo_traveller • au
8
2026-06-30 • via Nuitee
M
Macé • solo_traveller • fr
9
2026-06-30 • via Nuitee
M
María • extended_group • es
9
Pros:

Pasamos una noche. LLegamos desde el aeropuerto para empezar nuestro safari por Kenia.
Confortable y limpio. Muy buen desayuno.

Cons:

Nada

2026-06-29 • via Nuitee
F
Fathia • solo_traveller • fr
10
Pros:

I highly recommend this place! The hotel is ideally located and the rooms are comfortable. The staff, and especially the receptionist, were so lovely and helpful, making my stay truly amazing.

2026-06-25 • via Nuitee
N
Nalin • solo_traveller • in
8
2026-06-24 • via Nuitee
O
Oliver • solo_traveller • de
8
Value for money location for reaching meetings in the central district
Pros:

Solid well-priced hotel, centrally located, and a nice Indian restaurant downstairs

Cons:

No Pool

2026-06-22 • via Nuitee
M
Misheck • solo_traveller • zm
8
2026-06-17 • via Nuitee
M
MIRIAM • solo_traveller • es
6
No repetiria
Cons:

No em vaig poder dutxar amb aigua calenta perquè no n’hi havia aquell moment. No em va agradar la solució que em van donar. No em vaig quedar satisfeta.

2026-06-17 • via Nuitee