The Crossroads Hotel, Westlands

Hotels
8.5 (866 reviews)
Crossroads Plaza Westlands Road , Nairobi , ke

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Average breakfast
Cleanliness concerns

Categories

Cleanliness
7.83
Several reviews mention cleanliness positively, but some mention issues such as coffee being cold.
Service
9.3
Many reviews highlight friendly and helpful staff, contributing to a positive service experience.
Location
8.84
The location is praised for being central and near shopping and dining options.
Room Quality
8.79
Rooms are described as comfortable and modern with adequate amenities.
Amenities
7.82
Mixed feedback about amenities; limited breakfast options mentioned.
Value for Money
8.78
Overall good value for the cost, especially considering room size and comfort.
Food and Beverage
7.83
Breakfast options were viewed as average; some complaints of stale food.
Overall Experience
8.8
Positive sentiments prevails with numerous reviews stating a satisfying hotel experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:41

Property Description

Convenient Location
The Crossroads Hotel, just 1.8 km from Nairobi National Museum, offers a comfortable stay with easy access to key attractions like Kumbu Kumbu Art Gallery and Habitat for Humanity Kenya.

Modern Amenities
Enjoy air-conditioned rooms with a range of amenities including a flat-screen TV, free WiFi, and a kitchenette in select rooms. The hotel also provides free private parking, a shared lounge, and a 24-hour front desk for your convenience.

Dining and Relaxation
Indulge in delicious meals at the on-site restaurant and unwind at the terrace or bar. With room service available, you can enjoy a cozy night in. Book your stay at The Crossroads Hotel for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NBO

Location

Guest Reviews

8.5
Based on 866 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.84
Room Quality: 8.79
Amenities: 7.82
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
N
Nishad solo_traveller za
10
Good facilities. Great location.
Pros:

The room was spacious. The staff were courteous. And close to the city.

Cons:

The hotel begins from the 5th floor of the building. So it is a little confusing to find it in the beginning.

2026-08-08 via Nuitee
A
Anastasiia couple ca
6
It is okay
Pros:

Spacious room, breakfast

Cons:

It is very noisy. There is construction right in front of the hotel, and bars on the next street with music till 5am. In the night area is sketchy

2026-08-08 via Nuitee
I
Idit couple us
10
Great stay and service
Pros:

great location, very considerate staff, allowed us to take breakfast items before it was open due to our early safari start that day. very nice and clean rooms. Helped with any question or issue. call you when your Safari guide arrives to the reception if you are not there. many food options for breakfast hot and cold.

Cons:

Nothing, all was perfect.

2026-08-07 via Nuitee
M
Mavama solo_traveller es
8
2026-08-07 via Nuitee
G
Gianluca solo_traveller it
9
2026-08-07 via Nuitee
G
Guadalupe solo_traveller es
9
2026-08-06 via Nuitee
W
WEN SHENG couple tw
7
2026-08-06 via Nuitee
M
Mohamed Amine extended_group ma
8
Pros:

j'ai adoré la propreté des lieux, on prend sa douche et on se couche l'esprit tranquille, j'y reviendrai sans hésitation si je suis de passage à westlands, nairobi, en plus le petit déjeuner était très bon et le personnel très très sympathique.

Cons:

un petit courant d'air froid s'infiltre le matin de la fenêtre même si elle est fermée, rien de méchant mais il serait préférable de revoir l'étanchéité des fenêtres, en tout cas dans la chambre que j'ai occupée.

2026-08-04 via Nuitee
T
Takaaki couple jp
10
The hotel was an efficient, comfortable and reliable base for our stay in Nairobi.
Pros:

1. Professional and friendly staff
2. Practicality - the room has everything you need

2026-08-04 via Nuitee
T
Tone extended_group no
9
Et ok utgangspunkt hvis man trenger en overnatting i Nairobi. God pris!
Pros:

Sentralt beliggenhet i området Westlands i Nairobi. Rommene var pene, store, rene, hadde aircondition og ikke minst varmt vann i dusjen! Fikk nydelig pasjonsfruktjus da vi ankom hotellet. Hjelpsomt personale.

Cons:

Noe sparsommelig utvalg på frokostbordet.

2026-08-04 via Nuitee
T
Tolga couple tr
9
Fiyat performans oteli.Tercih edilebilir.
Pros:

Fiyat/fayda dengesi çok iyi.Yeri güzel sayılır,merkeze biraz uzak ancak taksilerle kolayca gidiliyor.Ancak Nairobinin berbat trafiğini göz önünde bulundurun tabi !
Yakınlarda çok güzel yeme içme yerleri bulabilirsiniz.Kahvaltısı yabancı bir ülkede güne başlamak için yeterli bence.Meyve filan olması çok güzel,yumurta vs var.Onun dışında çok aşırı bi çeşit beklemeyin.Peynir vs zaten yok.Ama Afrika'da kolay kolay hiç bir yerde yok zaten.
Otel başta biraz zor bulunabiliyor.Westlands Plaza diye tabela var dışarda,oradan bulabilirsiniz.Resepsiyon 5.katta.

Cons:

Oda eski,mobilyalar vs ucuz görünüyor.Tv de doğru düzgün hiç bir kanal yok.
Yakınlarda bina inşaatı var ki sabah 7 de gürültüsü başlıyor,akşam 7 ye kadar,daha doğrusu zifiri karanlık olanak kadar devam ediyor.Odada durmazsanız sıkıntı yok :)

2026-08-03 via Nuitee
M
Mr. Marjamaa solo_traveller fi
9
2026-08-02 via Nuitee
B
BÅRD solo_traveller no
10
Pros:

Tony, James and the girls shape a wonderful crew with swift hands and tender hearts. Thanks so muxh for hospitality and kindness, most warmly received.

2026-08-02 via Nuitee
S
silvia solo_traveller es
8
Pros:

Personal amable, habitaciones amplias y baños completos. Agua de la ducha perfecta. Buen sitio para quedarse en Nairobi.

2026-07-19 via Nuitee
N
Natalia couple pl
9
Hotel położony w świetnej lokalizacji, pokoje bardzo ładne, codziennie wysprzątane, śniadanka bardzo dobre, przepiękny t
Pros:

Czysto, duże łóżko, ładna łazienka, miła obsługa, dobre śniadanka, śliczny taras

Cons:

Nie było takiej rzeczy

2026-07-17 via Nuitee
D
Dan Brian couple dk
8
2026-07-17 via Nuitee
S
SUNWOO solo_traveller kr
8
2026-07-15 via Nuitee
C
Christiane solo_traveller de
9
Pros:

Das Personal ist sehr freundlich und hilfsbereit. Die Zimmer sind geräumig, recht hell und sauber. Es gibt eine große Auswahl beim Frühstück. Der pickup vom Flughafen mitten in der Nacht war top. Ich fand die Stimmung immer sehr angenehm und entspannt.

Cons:

-

2026-07-11 via Nuitee
W
Wim solo_traveller be
8
Nice place
Pros:

The room was clean and spacious.
Nice bathroom, there was nice warm water in the shower.
House keeping cleaned every day and was very helpful.
The bed was very comfortable.

Cons:

It's not really negative, we took this hotel because it was in the center.
For people who want it quiet it's not recommended. There are some clubs in the neighborhood so loud music till late in the night.

2026-07-10 via Nuitee
D
Dr. Mondie Mutegi solo_traveller de
9
2026-07-09 via Nuitee