The Crossroads Hotel, Westlands

Hotels
8.5 (866 reviews)
Crossroads Plaza Westlands Road , Nairobi , KE
+254704922222

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Average breakfast
Cleanliness concerns

Categories

Cleanliness
7.83
Several reviews mention cleanliness positively, but some mention issues such as coffee being cold.
Service
9.3
Many reviews highlight friendly and helpful staff, contributing to a positive service experience.
Location
8.84
The location is praised for being central and near shopping and dining options.
Room Quality
8.79
Rooms are described as comfortable and modern with adequate amenities.
Amenities
7.82
Mixed feedback about amenities; limited breakfast options mentioned.
Value for Money
8.78
Overall good value for the cost, especially considering room size and comfort.
Food and Beverage
7.83
Breakfast options were viewed as average; some complaints of stale food.
Overall Experience
8.8
Positive sentiments prevails with numerous reviews stating a satisfying hotel experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:41

Property Description

Convenient Location
The Crossroads Hotel, just 1.8 km from Nairobi National Museum, offers a comfortable stay with easy access to key attractions like Kumbu Kumbu Art Gallery and Habitat for Humanity Kenya.

Modern Amenities
Enjoy air-conditioned rooms with a range of amenities including a flat-screen TV, free WiFi, and a kitchenette in select rooms. The hotel also provides free private parking, a shared lounge, and a 24-hour front desk for your convenience.

Dining and Relaxation
Indulge in delicious meals at the on-site restaurant and unwind at the terrace or bar. With room service available, you can enjoy a cozy night in. Book your stay at The Crossroads Hotel for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NBO

Location

Guest Reviews

8.5
Based on 866 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.84
Room Quality: 8.79
Amenities: 7.82
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
P
Paula • family_with_children • uy
9
Pros:

The facilities and the staff kindness

2026-10-31 • via Nuitee
M
Manon • solo_traveller • ca
3
Pros:

Ce n'est pas un endroit pour dormir...bruit de fêtard jusqu'à 3 hre am...même en changeant de chambre...

Cons:

Bruit la nuit

2026-10-25 • via Nuitee
M
Massimo Colla • family_with_children • it
9
2026-10-21 • via Nuitee
Y
yenny • family_with_children • co
10
Pros:

La comida y la atención de la gente super especial

2026-10-16 • via Nuitee
H
Hermann • solo_traveller • ke
7
Good value for money in a good city center location
Pros:

Location , and adequate price/quality ration, good value for money

Cons:

A bit unusual reception on the upper floor

2026-10-16 • via Nuitee
C
chazpr • couple • gb
9
Pros:

Fantastic hotel with friendly, helpful staff who went out of their way to help me get football tickets

2026-10-16 • via Nuitee
L
Laszlo Alexandru • couple • ro
9
Pros:

Good location, friendly staff, clean room. Restaurants and bars plenty nearby

Cons:

We arrive during the night wasn’t obvious that hotel reception is located at 5th floor

2026-10-13 • via Nuitee
L
LUISA DURAN • solo_traveller • co
9
Hotel bien ubicado con buen desayuno y excelente atencion de todo su personal.
Pros:

La atencion del personal.

Cons:

Todo estuvo bien

2026-10-10 • via Nuitee
G
Gunnar Christian • couple • es
7
2026-10-10 • via Nuitee
J
Jil • couple • de
8
Pros:

Das Personal war sehr zuvorkommend, sehr tolle Betten

Cons:

Frühstück sehr einfach gehalten und wurde nicht rechtzeitig nachgefüllt

2026-10-07 • via Nuitee
A
Athita • couple • ca
9
Pros:

Location, friendly staff and cleanliness

Cons:

N/a

2026-10-07 • via Nuitee
G
Giordano • couple • it
9
2026-09-17 • via Nuitee
R
Rose • solo_traveller • ke
8
2026-09-16 • via Nuitee
L
Lorenzo • couple • it
7
2026-09-16 • via Nuitee
A
Andrew Owoicho • solo_traveller • ng
8
Pros:

Very comfortable room and located in a very interesting location

2026-09-16 • via Nuitee
T
Tonyomenda • solo_traveller • ch
9
2026-09-14 • via Nuitee
V
Virgenie • couple • nl
9
Prima hotel voor verblijf in Nairobi
Pros:

Fijne grote kamer met een fantastisch groot bed. Heerlijk geslapen. Vriendelijk personeel en ideale ligging.

Cons:

Daar er overal in Nairobi gebouwd wordt is dat ook in de buurt van het hotel het geval. Dit is al vroeg hoorbaar. In de avond / nacht ook veel lawaai in het weekend door uitgaansgelegenheden.

2026-09-14 • via Nuitee
M
Marcelo Destre • solo_traveller • br
6
Pros:

Perto aeroporto

Cons:

Muito barulho obras no local

2026-09-13 • via Nuitee
B
Bartosz • couple • pl
8
Pobyt bardzo udany, spaliśmy w hotelu dwa razy i moglibyśmy do niego wrócić. Będąc w nim warto pójść do restauracji Barb
Pros:

Było czysto, świeża pościel, przestronny pokój, rzeczy do mycia

2026-09-12 • via Nuitee
F
Filipa • couple • pt
7
Bom para uma estadia curta
Pros:

Boa localização e comodidades

Cons:

Ouve-se todo o barulho do exterior (música alta até tarde e barulho de obras de manhã cedo)

2026-09-12 • via Nuitee