The Crossroads Hotel, Westlands

Hotels
8.5 (828 reviews)
Crossroads Plaza Westlands Road , Nairobi , ke

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Average breakfast
Cleanliness concerns

Categories

Cleanliness
7.83
Several reviews mention cleanliness positively, but some mention issues such as coffee being cold.
Service
9.3
Many reviews highlight friendly and helpful staff, contributing to a positive service experience.
Location
8.84
The location is praised for being central and near shopping and dining options.
Room Quality
8.79
Rooms are described as comfortable and modern with adequate amenities.
Amenities
7.82
Mixed feedback about amenities; limited breakfast options mentioned.
Value for Money
8.78
Overall good value for the cost, especially considering room size and comfort.
Food and Beverage
7.83
Breakfast options were viewed as average; some complaints of stale food.
Overall Experience
8.8
Positive sentiments prevails with numerous reviews stating a satisfying hotel experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:41

Property Description

Convenient Location
The Crossroads Hotel, just 1.8 km from Nairobi National Museum, offers a comfortable stay with easy access to key attractions like Kumbu Kumbu Art Gallery and Habitat for Humanity Kenya.

Modern Amenities
Enjoy air-conditioned rooms with a range of amenities including a flat-screen TV, free WiFi, and a kitchenette in select rooms. The hotel also provides free private parking, a shared lounge, and a 24-hour front desk for your convenience.

Dining and Relaxation
Indulge in delicious meals at the on-site restaurant and unwind at the terrace or bar. With room service available, you can enjoy a cozy night in. Book your stay at The Crossroads Hotel for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: NBO

Location

Guest Reviews

8.5
Based on 828 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.84
Room Quality: 8.79
Amenities: 7.82
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.8
E
Eric • solo_traveller • us
8
Pros:

Nice beds, view, hot shower and water pressure, air con, housekeeping

Cons:

The step up into the shower so close to the toilet. Getting out you need to step down about 7 or 8 inches and could potentially lead to a slip or fall due to not having a lot of clearance space.

2026-07-04 • via Nuitee
J
jeremiah • solo_traveller • il
8
Pros:

A convenient, clean, comfortable hotel. Nothing amazing but meets all requirements for a decent stay.

2026-07-04 • via Nuitee
M
Marco • couple • it
8
Per una notte ok
Pros:

Camera buona

Cons:

Niente da fare quando esci alla sera e devi prendere perforza Uber

2026-07-04 • via Nuitee
M
Miles Board • solo_traveller • us
8
2026-07-04 • via Nuitee
M
Macé • solo_traveller • fr
9
2026-06-30 • via Nuitee
A
Andreas • solo_traveller • au
8
2026-06-30 • via Nuitee
M
María • extended_group • es
9
Pros:

Pasamos una noche. LLegamos desde el aeropuerto para empezar nuestro safari por Kenia.
Confortable y limpio. Muy buen desayuno.

Cons:

Nada

2026-06-29 • via Nuitee
F
Fathia • solo_traveller • fr
10
Pros:

I highly recommend this place! The hotel is ideally located and the rooms are comfortable. The staff, and especially the receptionist, were so lovely and helpful, making my stay truly amazing.

2026-06-25 • via Nuitee
N
Nalin • solo_traveller • in
8
2026-06-24 • via Nuitee
O
Oliver • solo_traveller • de
8
Value for money location for reaching meetings in the central district
Pros:

Solid well-priced hotel, centrally located, and a nice Indian restaurant downstairs

Cons:

No Pool

2026-06-22 • via Nuitee
M
Misheck • solo_traveller • zm
8
2026-06-17 • via Nuitee
M
MIRIAM • solo_traveller • es
6
No repetiria
Cons:

No em vaig poder dutxar amb aigua calenta perquè no n’hi havia aquell moment. No em va agradar la solució que em van donar. No em vaig quedar satisfeta.

2026-06-17 • via Nuitee
M
Mohammed • family_with_children • iq
8
The hotel club was very loud and the noise was almost to 2 a.m which disturbed our sleep.
Pros:

Good

Cons:

The location, staff and cleanliness were good.

2026-06-10 • via Nuitee
A
Alexander • solo_traveller • de
10
2026-06-09 • via Nuitee
S
Spampinato • solo_traveller • gb
8
Great stay in the Westlands.
Pros:

Spacious room, bright and clean.
Good location, safe even for solo female travellers.
Very responsive staff, super friendly and helpful.
Nice and fresh breakfast.

Cons:

N/A

2026-06-09 • via Nuitee
A
Alexander • solo_traveller • de
10
2026-06-09 • via Nuitee
S
Sameh • solo_traveller • eg
10
2026-06-06 • via Nuitee
M
MARIZON • extended_group • ae
10
Love this Place
Pros:

Very clean! Amazing crews! Location is superb with bar inside and got great deals in the spa. Perfect stay for one night after tiring Safari trip! Would book them again if I come back

Cons:

Nothing

2026-06-04 • via Nuitee
S
Sameh • solo_traveller • eg
8
2026-06-02 • via Nuitee
C
Cuneyt • couple • nl
10
Pros:

Thanks to Winfred of the reception

2026-06-01 • via Nuitee