Pets allowed

Facilities

Parking
Non-smoking rooms
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Ironing service
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Cons:
Cleanliness issues
Room quality below expectations
High prices for low value

Categories

Cleanliness
6.6
Several reviews mention issues with cleanliness, including mould and a dirty bathroom.
Service
8.6
Multiple reviews highlight friendly and helpful staff.
Location
8.6
The location is frequently praised for being convenient, especially for the NEC.
Room Quality
6.1
Many reviews point out that rooms were small, old, and not as advertised.
Amenities
6.6
Complaints about missing advertised amenities such as room service and restaurants.
Value for Money
6.6
Comments about being overpriced for the condition and services provided.
Food and Beverage
7.1
Breakfast received mixed reviews but some found it enjoyable.
Overall Experience
6.6
Overall experience was negative for several guests, with many complaints leading to early departures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:34

Property Description

Convenient Location

Located just 4 km from NEC Birmingham, Royal Square Hotel - NEC & Birmingham Airport offers a peaceful retreat with easy access to key attractions.

Comfortable Accommodation

The hotel provides well-equipped rooms with modern amenities including a desk, TV, and private bathroom, ensuring a comfortable stay for guests.

Great Facilities

Guests can indulge in a continental breakfast, relax on the sun terrace, and benefit from services like room service, concierge assistance, and currency exchange during their stay.

To experience a blend of convenience and comfort, book your stay at Royal Square Hotel - NEC & Birmingham Airport.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 6 per day.

  • Children and extra bed policy

    Children are not allowed.
    Adults stay for £10 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 1883 reviews
Cleanliness: 6.6
Service: 8.6
Location: 8.6
Room Quality: 6.1
Amenities: 6.6
Value for Money: 6.6
Food and Beverage: 7.1
Overall Experience: 6.6
T
Thomas solo_traveller gb
8
2026-05-30 via Nuitee
M
Melanie couple gb
10
2026-05-28 via Nuitee
R
Ralphs solo_traveller gb
4
Disappointing
Pros:

I liked that it was a nice and cheap hotel for me to book when alot of others were sold out around this time

Cons:

The room looked nothing like the pictures thats shown for the room type I bought, the soundproofing was terrible so I heard every door slam constantly, the fitted sheet wasn't fitted and looked and felt like a table cloth, there was no plug near the desk so I couldn't use the kettle safely, the window looked out onto a fence instead of literally anything else, the shower pressure was non existant and if I wanted to use the toilet in the night I had to leave the light to warm up for 10 minutes before I could use it because it was so dim, the room was much smaller than it looked and the curtains were flimsy and just overall not worth what I paid considering the ibis styles hotel was £5 more per night and looks so much nicer

2026-05-26 via Nuitee
Y
YUNHUI couple gb
3
2026-05-26 via Nuitee
L
Luke solo_traveller gb
6
2026-05-24 via Nuitee
D
D3644TElouisew Business Ramsgate, Isle of Thanet, Kent, England
4
Not a good night’s sleep
Pros:

Friendly staff and cleanish are the only positives I have. Entire place is very tired and smells a bit funky. Creaky floorboards. Doors that slam. No sound-proofing. No lift. No air-con. Very unhealthy and limited menu in “restaurant”. No options for food allergies. Hot food not hot. Drinks expensive -£8 a beer from a can. Very hard beds and pillows. Only 1 tv Chanel available. No other shops or restaurants around for quite a distance. Hopefully my boss didn’t pay too much for this place.

2026-05-21 via Tripadvisor
S
Sharon extended_group gb
4
The staff were lovely, the location was great but too noisy to sleep!
Pros:

I'm afraid the breakfast was very overpriced for what it was. Croissants were stuffed in a jar and I only had 3 pieces of toast.

Cons:

I struggled to get a good night's sleep as the pipes or radiators (not sure what was making the noise) rattled on and off throughout the night! Please could something be done about that as I'm sure I'm not the only one to have heard them.

2026-05-20 via Nuitee
R
Raza solo_traveller ae
6
2026-05-19 via Nuitee
E
Elizabet Zahra solo_traveller ro
2
La auschwieitz era mai bine
Pros:

Unde era plasata proprietatea ca locatie, personal amabil

Cons:

Era frig. Caldura era la minim. Inghetam in camera. Am cerut sa incalzeasca si au dat putin. Pe jos era mizerie. Praful nu era sters peste tot. Prosoapele miroseau a mucegai. Micul dejun inclus era o mizerie sinistra. Mierea era zaharisita. Cerealele n-au gust de nimic. Cafeaua nasoala. Am comandat la pranz o pizza si era din aia congelata si bagata la cuptor. Imi era foame de muream asa ca am mancat. La a doua zi de mic dejun nici n-am mai avut chef sa ma duc. Cereau plata extra pentru mic dejun englezesc …. Cine naiba mananca fasole dimineața in afara de englezi.

2026-05-17 via Nuitee
A
Ann couple gb
8
Lovely friendly staff and communal areas. Bedroom needs work and needs a health and safety Inspection
Pros:

Staff were very friendly. Good location

Cons:

Very run down in the bedrooms. Very cramped. Wouldn’t meet health and safety standards exposed wires and too many cables on extensions. Also bathroom was cold as radiator wasn’t working. Reported it but said happy to give me an electric heater for the bathroom!!! I refused due to health and safety. They don’t clean / tidy rooms daily so bathroom facilities was not topped up. Or toilet paper.

2026-05-17 via Nuitee
K
Karen solo_traveller gb
6
This stay was nothing like the last time that i stayed here. i was not happy at all
Pros:

The location and that I had stayed here before

Cons:

The breakfast, was expensive £12.50 for literally: 1 rather bacon, scrambled egg, 1/2 a tomato, a spoonful of beans and a hash brown, £1.50 for the tiniest slice of black pudding ever. It was also cold.

2026-05-15 via Nuitee
1
147prashansas Friends getaway
10
Cosy stay:)
Pros:

I think it was a good experience staying with the royal hotel. The place seems very cosy and cute. The staff is professional and I would definitely recommend!! :)

2026-05-14 via Tripadvisor
A
amansE2256GR Family
10
Beautiful hotel!
Pros:

Beautiful cosy hotel. Near the airport so really convenient as well, and you get some good quality food.

Bar/restaurant area is really nice to have some drinks & spend some quality time.

2026-05-14 via Tripadvisor
S
Stevenson solo_traveller gb
7
2026-05-13 via Nuitee
A
Amy solo_traveller gb
7
2026-05-13 via Nuitee
R
Risbrough solo_traveller gb
8
Happy with everything
Pros:

Quiet got two good sleeps, friendly staff overall good for your money and clean, highly recommend food good too nice garden

Cons:

Nothing they do a great job

2026-05-05 via Nuitee
R
Rafael solo_traveller es
5
2026-05-03 via Nuitee
A
Anne couple gb
5
Nice staff and very friendly but wouldn’t stay again
Pros:

It was near to the airport and staff were friendly

Cons:

It is very outdated and no fire doors on rooms. Stained carpets, grouting been done on tiles in bathroom and on tiles and plaster around by shower. Dirty skirting board by the window.

2026-05-01 via Nuitee
G
Goddard extended_group gb
1
Wouldnt stay here again if you paid me. Its not a hotel , more a HMO . Rooms wwre cramped and bathrooms no bigger than a
Pros:

Location

Cons:

Everything. Its not a hotel , more a HMO. Room was cramped , toilet and shower room minute. No hot water or sufficient water pressure in the shower in the morning. Curtains were dirty, room was dirty. One wall light had masking tape around it and didnt work - Room 14. Breakfast was overpriced and undercooked.

2026-04-30 via Nuitee
C
Carl solo_traveller gb
1
Wouldn’t stay here again! Not worth £150 for one nights stay
Pros:

Location to the NEC

Cons:

Everything!

2026-04-29 via Nuitee