Hotel Refugio

Hotels
9.4 (295 reviews)
Privada Vicente Guerrero 63 , San Juan de los Lagos , MX

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Service
Location
Cleanliness
Cons:
Air conditioning
Limited food variety

Categories

Cleanliness
8.8
Reported cleanliness in rooms but some concerns about air conditioning and other minor details.
Service
9.77
Multiple reviews praise the attentive and friendly staff.
Location
10
Described as very good and convenient for visiting local attractions.
Room Quality
8.81
Some comments on room comfort but also mentions concerns regarding air conditioning.
Amenities
9.26
Facilities are generally new, but there are minor suggestions for improvement.
Value for Money
9.79
Value for money is generally considered great, with some comments on pricing.
Food and Beverage
8.75
Food quality is good but with suggestions for more variety.
Overall Experience
10
Overall experience is highly rated with many recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:00

Property Description

Luxurious Accommodations
Hotel Refugio in San Juan de los Lagos offers elegantly designed rooms equipped with modern amenities such as flat-screen TVs, comfortable bedding, and private bathrooms. The cozy ambiance and attention to detail ensure a relaxing stay for all guests.

Convenient Business Facilities
Catering to business travelers, the hotel provides well-equipped meeting rooms, banquet facilities, a business center, and essential services like a fax machine and photocopier. Whether you're hosting a conference or attending a seminar, Hotel Refugio has everything you need for a successful business trip.

Exceptional Services
Enjoy a seamless stay with services like a 24-hour front desk, room service, and a restaurant offering delicious meals. Stay connected with complimentary WiFi throughout the property and take advantage of the convenience of on-site private parking. Experience top-notch hospitality at Hotel Refugio.

Important information:

A surcharge applies for arrivals after check-in hours and for late-check out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.4
Based on 295 reviews
Cleanliness: 8.8
Service: 9.77
Location: 10
Room Quality: 8.81
Amenities: 9.26
Value for Money: 9.79
Food and Beverage: 8.75
Overall Experience: 10
R
ROBERTO • couple • mx
10
Pros:

Que esta muy limpio en general muy bien todo... volveria

Cons:

Mmm no hay algo que no me haya gustado, tal vez el menú del buffet pero es bueno todo

2026-10-19 • via Nuitee
G
garcia • solo_traveller • mx
9
Pros:

Esta limpio, las instalaciones son cómodas. Muy bien ubicado

2026-09-08 • via Nuitee
E
Emmanuel • solo_traveller • mx
10
2026-09-08 • via Nuitee
E
Eloy • solo_traveller • us
9
2026-09-04 • via Nuitee
F
FRANCISCO JAVIER • solo_traveller • mx
10
Pros:

Todo estuvo excelente, la atención, los alimentos y en general todo

Cons:

Todo me gustó

2026-08-05 • via Nuitee
M
Ma. Belen • solo_traveller • mx
9
Pros:

Buena ubicación.
Buena atención
El desayuno rico, y la atención buena

2026-08-04 • via Nuitee
S
Stephany • extended_group • mx
9
Alojamiento express y bueno
Pros:

Su ubicación e instalaciones

Cons:

Necesitan poner mesitas en las habitaciones para q las maletas no esten en el suelo de las habitaciones

2026-08-02 • via Nuitee
I
Izcoatl • solo_traveller • mx
9
Atención a las áreas comunes
Pros:

Lo cómodo de las habitaciones y la limpieza 👌🏻

Cons:

Últimamente me ha venido tocando ver qué hay huéspedes, cómo que vienen en grupos familiares y se salen a platicar en los pasillos y no dejan dormir, sobre todo quienes llevan niños empiezan a correr y hacer desorden, está última vez tuve qué hablar a recepción para qué los callarán ya qué era tarde y seguían afuera en los pasillos cotorreando cómo si estuvieran en una reunión dominical en casa, sería conveniente poner algunos letreros en los pasillos solicitando respeto y silenció a los huéspedes apartir de ciertas horas de la noche.

2026-07-17 • via Nuitee
G
Gustavo • solo_traveller • mx
7
Pros:

Ubicación

Cons:

Personal desatento

2026-07-15 • via Nuitee
G
Garcia • solo_traveller • mx
10
2026-07-09 • via Nuitee
C
Campos • couple • us
10
2026-07-02 • via Nuitee
M
Miriam • solo_traveller • us
8
2026-06-20 • via Nuitee
H
Heriberto • family_with_children • mx
10
Me agrado la estancia
Pros:

El desayuno estuvo muy bien. Rico y agradable.

Cons:

Estaria excelente si tuviera alberca.

2026-06-15 • via Nuitee
M
Myriam Jacqueline • extended_group • us
10
It was a really nice stay, I definitely come back
Pros:

That is really clean and have a great location

Cons:

N/A

2026-06-08 • via Nuitee
L
Lucas • couple • us
10
Beautiful views, and a perfect location.
Pros:

The location of this hotel from the central plaza was perfect. Just a short walk maybe 5 minutes from all the hustle and bustle of the plaza. Also, one of the cleanest and most modern hotels in the city. The parking area is perfect as well. Also has a beautiful view of the basilica from the room we had on the 4th floor.

Cons:

I think the place is almost perfect. If I'm nitpicking, a bar that is open late inside the hotel and a swimming pool would be the only big improvements I could see. Otherwise, this place is literally perfect. Oh, and the TV didn't work in our room, but we were there to visit family and explore the city, so it really didn't matter to us.

2026-06-04 • via Nuitee
C
Carolina • solo_traveller • mx
9
2026-05-29 • via Nuitee
R
Rubi Barrera • family_with_children • mx
10
Excelente estancia. Lo recomiendo ampliamente.
Pros:

Todo estuvo excelente! La cama y almohadas (Es lo que más me importa en los viajes) fueron muuy comodas. La atención de recepción, INMEJORABLE! Incluso se me quedó mi INE en el hotel y fueron tan amables de enviarmela SIN COSTO ALGUNO a donde yo les indiqué. En definitiva, cada vez que vaya a San Juan de los Lagos, me quedo aqui.

Cons:

Me gustaría que nuevamente tenga alberca.

2026-05-28 • via Nuitee
J
Jessica • extended_group • mx
9
Un viaje familiar muy agradable, el lugar es perfecto para quedarse muy céntrico
Pros:

La ubicación es muy buena

Cons:

La limpieza, ya que encontré unos pequeños gusanos pero nada grave

2026-05-18 • via Nuitee
K
Kato • family_with_children • mx
7
ホテルスタッフの対応により良い家族旅行の思い出になった
Pros:

スタッフの柔軟な対応。エアコン故障、ファン故障の部屋が暑すぎて眠れないと相談した際に、嫁と子供のために他の部屋を手配し、かつ、扇風機を貸し出してくれた。

Cons:

エアコン故障、ファン故障の部屋を安く貸し出しているがBOOKING.COMで予約した際にその案内がなかった。ドライヤーがなかった

2026-05-07 • via Nuitee
E
Elizabeth • solo_traveller • mx
10
2026-05-04 • via Nuitee