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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Tour desk
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Street parking
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Airport shuttle (additional charge)
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Outdoor furniture
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Shuttle service
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Staff adhere to local safety protocols
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Invoice provided
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Shared stationery like menus, pens are removed
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Key access
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CCTV in common areas
Review Highlights
Categories
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Property Description
Convenient Location
Hotel Neutro offers easy access to San Cristóbal de Las Casas' top attractions, with the San Cristobal Cathedral and Del Carmen Arch just a short distance away.
Comfortable Accommodation
Guests can relax in non-smoking rooms with modern amenities and enjoy city views from select units with balconies at Hotel Neutro.
Helpful Services
The tour desk and reception at the hotel provide assistance and information to ensure a seamless stay for all guests.
Explore San Cristóbal de Las Casas while enjoying a comfortable stay at Hotel Neutro. Book now for an unforgettable experience!
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.
Location
Guest Reviews
PERFECT location, super close to the city center, but on a quiet and calm part of the calle Real de Guadalupe, right after all the night restaurants and club finish, which in our opinion is the best place to be. We walked there from the bus station which isn't very far on foot. The manager Juan was so nice! friendly and helpful and allowed for a very early check in at no extra fee, which was much needed. They also store suitcases when checking out in a safe office which is handy. The room's style is very cozy and the bed is warm for the cold nights there, also relatively quiet. They also have a small restaurant, although we didn't eat there.
Room is a little small with not much storage and bathroom a little tight and not modern, but it's totally fine.
Hotel delizioso con posizione strategica. Personale molto accogliente, assolutamente consigliato!!!!
Good location and comfy bed
As others have said it would have been nice to at least have some basic tea and coffee making facilities and the bathroom cleaning needed attention.
Not a criticism but just to be mindful - none of the staff here speak a word of English so get your translate app ready!
La ubicación, la habitación cómoda, las camas, la decoración.
Me gustó todo! Solo le haría algunas mejoras al baño. La puerta no abría bien y estéticamente no era el más bonito pero todo se compensa con el precio y la calidad del resto de instalaciones.
Nada
Personal , no había agua potable en la habitación, el lavabo una sola llave muy pésimo el baño en general para el precio que se paga , a demás si quieres pagar con tarjeta te quieren cobrar el 4% de comisión
Nice ambiance in the rooms. Staff were very nice. Free parking but it was a block away.
Everything was good.
La estancia fue muy cómoda, la habitación es bonita por dentro, me gustó bastante la ambientación. Podría decir que la iluminación dentro de la habitación es tenue y cálida pero entiendo que es parte de la narrativa del ambiente. Es una estancia fantástica para ir en pareja, cerca de uno de los andadores, incluso en el lobby y el área común comparten la misma ambientación cuidada y fotografiable. Sin duda me volvería a hospedar aquí.
Great location and very cute room. Lovely, helpful staff.
The bathroom was a bit small and could use a more thorough clean.
Muy céntrico, decorado con gusto y con el personal muy amable.
Nos facilitaron un contacto que nos organizó la recogida en el aeropuerto e igualmente hicimos con ellos todas las excursiones, fue muy cómodo llevarlo todo preparado sin tener que preocuparte.
Nada
Muy céntrico
Las camas me parecieron pequeñas ,‘para dos personas es justo.
Excelente ubicación.
El personal muy amable.
Hacen ruido las camas.
Openhearted staff who makes one feel at home, perfect location on the main street but in a quiet area, thoughtfull decoration
Thank you so much
Looking forward to coming back
super central, staff was super nice, always available.
It was tooo cold in the night, we had 3 blankets and we asked for a heather.
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