Gartner Hotel

⭐️ Very disappointed — I would not stay here again

Unfortunately, I cannot recommend this hotel, and I would not stay here again.

After checking out, I realised that I had accidentally left my jumper in the wardrobe in our room. I contacted the hotel afterwards, but I was told that nothing had been found.

I am 100% certain that I left the jumper in the wardrobe. We didn’t put anything else in there, and we didn’t open the wardrobe again before leaving, so there is no doubt in my mind that it was there when the room was cleaned.

What disappoints me most is not the value of the jumper — it wasn’t an expensive item. It’s the principle and the trust involved. If a guest leaves something behind, especially something of value, you expect the cleaning staff to hand it in as lost property rather than simply keeping it or failing to report it.

Today it was a jumper. Tomorrow it could be a designer handbag, jewellery, or even something worth thousands of pounds. Guests should be able to trust that their belongings will be treated honestly and responsibly after they check out.

I am extremely disappointed with how this situation has been handled. For me, it’s not about the jumper anymore; it’s about trust, honesty and the hotel’s responsibility for how lost property is dealt with.

Sadly, because of this experience, I would not book this hotel again, and I think future guests should be aware of this before making a booking.

V noci sa nedalo poriadne vyspať lebo strašný hluk išiel z vonka. Buď veľa ľudí bolo alebo autá sa tam premávali

Todo bien

Aire acondicionado, no tiraba, Desayuno, todo eran cosas de super procesadas, flojo, y comedor pequeño.

Todo bien.

Lähtöpäivänä unohdin kuitenkin huoneen jääkaappiin lahjaksi saamani pullon Tokaji-viiniä. Jätimme matkalaukkumme hotellille uloskirjautumisen jälkeen, koska lentomme lähti vasta illalla. Kun palasimme myöhemmin hakemaan laukkujamme, muistin jääkaappiin unohtuneen viinipullon ja kysyin siitä vastaanotosta. Meille kerrottiin, ettei huoneesta ollut löytynyt viiniä eikä siivooja ollut toimittanut sitä vastaanottoon.

Tämä oli hyvin ikävä pettymys ja jätti muuten onnistuneesta vierailustamme valitettavasti huonon loppuvaikutelman. Kyseessä ei ollut pelkästään viinipullo, vaan meille annettu lahja, jolla oli myös tunnearvoa. Olisin odottanut, että huoneeseen unohtunut tavara toimitetaan hotellin löytötavaroihin.