Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable rooms
Clean and spacious
Friendly staff
Cons:
Issues with service responsiveness
Restaurant underutilized

Categories

Cleanliness
8.69
The room was noted as clean and cozy.
Service
8.66
The staff was attentive and friendly, with some noted issues.
Location
8.7
Location is very good and ideal for exploring the city.
Room Quality
9.15
Very beautiful and big room, very comfortable with good amenities.
Amenities
8.18
There are some amenities available but the restaurant needs more attention.
Value for Money
8.64
Standard quality for this hotel tier.
Food and Beverage
8.69
Breakfast was reasonably good and varied.
Overall Experience
8.86
A generally pleasant experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 00:06

Property Description

Luxurious Amenities
Medina Hotel Samarkand offers a range of luxurious amenities including a seasonal outdoor swimming pool, fitness centre, and garden for guests to enjoy during their stay.

Exceptional Services
Guests can expect exceptional services at this hotel, from 24-hour front desk assistance to airport transfers and free WiFi access throughout the property.

Comfortable Accommodation
Each air-conditioned room at Medina Hotel Samarkand is thoughtfully equipped with modern conveniences such as a flat-screen TV, minibar, and private bathroom, ensuring a comfortable and relaxing stay for all guests.

Book now to experience the perfect blend of luxury and comfort at Medina Hotel Samarkand.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 8.69
Service: 8.66
Location: 8.7
Room Quality: 9.15
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 8.86
M
Maksuda • family_with_children • us
9
Very good experience!
Pros:

Hotel staff was very helpful! Warm welcome!

Cons:

Very nice appealing entrance, rooms are very clean.

2026-08-11 • via Nuitee
S
Saja Pascal • solo_traveller • fr
9
Pros:

Le peignoir pour la piscine.

Cons:

Les ouverture du bar qui sont aléatoires.

2026-08-11 • via Nuitee
A
Andrzej • family_with_children • pl
8
Pros:

Wygodne czyste pokoje , dostęp do basenu , lokalizacja

Cons:

Trudności w płaceniu kartą , jeden z recepcjonistów przy płatności gotówką nie wydał reszty, zapytał czy może później, niestety już go nie spotkaliśmy w pracy a pieniędzy nie zostawił … kilkakrotne prośby o odblokowanie sejfu bez efektu… prośba o wcześniejsze ( 45 min )przygotowanie śniadania w związku z naszym wyjazdem na wycieczkę bez efektu To był nasz 5 hotel w Uzbekistanie w poprzednich byliśmy zachwyceni poziomem obsługi…

2026-08-09 • via Nuitee
A
Anton • couple • ru
10
Pros:

Very comfortable hotel. Good air-conditioning, big rooms, comfortable beds. Clean pool. Very friendly personal, can solve problems. Very good breakfast.

2026-08-09 • via Nuitee
C
Carlos Rodrigo • extended_group • ch
7
Fits the needs at the right price
Pros:

Breakfast was ok. The fruits offered were outstanding

Cons:

Electrical issues when we arrived

2026-08-08 • via Nuitee
E
Emanuele • couple • it
10
2026-08-08 • via Nuitee
F
Francis • solo_traveller • de
10
Schönes Hotel mit freundlichem Personal.
Pros:

Schönes Hotel mit freundlichem Personal und guter Lage.

Cons:

Die Toilettenspülung klemmte manchmal und der Kühlschrank war sehr laut.

2026-08-07 • via Nuitee
L
Luc • solo_traveller • nl
5
Niet nog eens
Cons:

Ons verblijf viel helaas tegen. Bij de poolbar was geen frisdrank verkrijgbaar, alleen alcoholische dranken.

Het ontbijt was meerdere ochtenden niet op tijd klaar. Het personeel zat zelf te eten en drinken terwijl het ontbijt voor de gasten nog niet volledig was voorbereid.

Daarnaast waren de bedden voor ons niet comfortabel. Ze waren erg hard en bovendien erg laag, waardoor we niet prettig hebben geslapen.

Ook hadden we bij het inchecken al gevraagd of we de benodigde formulieren bij het uitchecken konden meekrijgen. Bij het uitchecken vroegen meerdere gasten hier ook om. We kregen eerst een geïrriteerde reactie en er werd gezegd dat we dit zelf maar moesten regelen. Pas nadat we bleven aandringen, kregen we de formulieren uiteindelijk alsnog op papier mee.

Al met al voldeed het verblijf helaas niet aan onze verwachtingen.

2026-08-05 • via Nuitee
S
Serkan • family_with_children • nl
9
2026-08-04 • via Nuitee
E
Ekaterina • extended_group • ru
6
2026-07-23 • via Nuitee
J
Jose María • solo_traveller • es
10
Pros:

El personal de recepción es muy amable. Pudimos entrar antes de la hora.

2026-07-19 • via Nuitee
H
Huda Arshad • family_with_children • ca
1
Horrible Experience ××××××
Pros:

Our stay at Medina Hotel Samarkand was, unfortunately, one of the worst hotel experiences our family has ever had. We stayed in two rooms, and what should have been an enjoyable visit to Uzbekistan turned into an incredibly stressful experience because of the hotel's lack of customer service, professionalism, and hospitality. The hotel advertises itself as a 4-star property, but in my experience it does not meet that standard. The facilities, cleanliness, and overall service fell well below what I would expect from a 4-star hotel.

From the beginning, the staff came across as rude and unwelcoming. The rooms had a strong unpleasant odor, the hallways were dark, and overall the hotel did not feel well maintained.

The most concerning issue was that all five members of our group woke up each morning with large insect bites. Since this happened in both of our rooms, we strongly suspect there was a bed bug problem. This was extremely alarming and unacceptable.

Our interactions with the front desk only made matters worse. The woman we believe was named Mira was, in our experience, confrontational and raised her voice at us instead of trying to help resolve our concerns.

When we asked to speak with management, we were told the owner's son was the hotel manager. Rather than addressing our concerns or working toward a solution, he spent a significant amount of time showing us security camera footage to argue that our "Do Not Disturb" sign was the reason our room had not been cleaned. Instead of focusing on the larger issues we had raised, the situation became an unnecessary argument that wasted a great deal of our vacation time.

More than an hour later, what appeared to be the owner's entire family including the owner, arrived. Instead of helping calm the situation, it felt as though they were all confronting us at once.

Cons:

As soon as we checked out, the hotel proactively canceled our booking on booking.com in hopes that we wouldn't be able to write a review and to charge us a cancellation fee. I have since contacted Ministry of Tourism to file an official complaint.

2026-07-17 • via Nuitee
H
Hanna • solo_traveller • pl
9
Pros:

Bardzo ładny klimatyczny hotel.

Cons:

W basenie nie było wody, więc nie można było z niego korzystać. Śniadanie w nieklimtyzowanym pomieszczeniu.

2026-07-13 • via Nuitee
P
Patrick Raimund • extended_group • de
7
2026-07-06 • via Nuitee
B
Bülent • family_with_children • fr
5
2026-07-01 • via Nuitee
P
Petr • solo_traveller • cz
7
2026-06-29 • via Nuitee
Рудакова • family_with_children • kz
10
2026-06-28 • via Nuitee
M
Martin • solo_traveller • sk
9
Pros:

Clean, comfortable, very good breakfast.

2026-06-27 • via Nuitee
K
Kaie • family_with_children • ee
10
Great hotel with helpful staff, good prices and wonderful breakfast!
Pros:

Very good breakfast, many varieties, breakfast restaurant situated on beautiful roof terrace. Good location with several good restaurants nearby. Helpful staff, big rooms, well-working AC and good price.

Cons:

There was some water leaking from shower but this was not big thing. Otherwise everything was great. Really recommend this place!

2026-06-26 • via Nuitee
T
Tessa • solo_traveller • za
10
2026-06-26 • via Nuitee