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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Garden
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Concierge service
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Kid-friendly buffet
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Evening entertainment
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Airport shuttle (free)
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Outdoor furniture
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Spa/wellness center services
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Steam room
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Beauty Services
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Yoga classes
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Manicure
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Pedicure
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Key card access
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Tour/class on local culture
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Live music/performance
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Aerobics
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Haile Grand Addis Ababa, a 5-star hotel in Addis Ababa, offers elegant rooms with city views, air conditioning, and modern amenities like flat-screen TVs and free WiFi. Some rooms even feature a kitchen for added convenience.
Fantastic Facilities
Enjoy a refreshing dip in the outdoor pool, work out at the fitness centre, or unwind in the sauna. The hotel also boasts a children's playground, terrace, and a 24-hour front desk for all your needs.
Culinary Delights
Indulge in a variety of cuisines at the on-site restaurant, from Mexican to Middle Eastern dishes. Special dietary requests can be accommodated, ensuring a delightful dining experience for every guest.
Book your stay at Haile Grand Addis Ababa now and experience unparalleled luxury and comfort in the heart of the city.
Dear Guests, We are committed to providing you with a clean and enjoyable swimming experience. To maintain the highest standards of hygiene and safety, we kindly request that all guests bring and wear a swim cap when using the swimming pool.
A deposit may be required at the property.
Location
Guest Reviews
服务一流 各方面设施都很完善 岩石瀑布景色很美
The staff!!!
The staff!!!
The staff!!!
Room
Views from the room
Absolutely nothing to dislike.
Everything
ممتاز من جميع النواحي بس موقعه بعيد شويتين
Extremely disappointing experience at Haile Grand Hotel restaurant.
We ordered our meals at the same time, but while my partner received hers, I was left waiting. After almost two hours, I still had not received my meal. I spoke with the restaurant manager, and shortly afterwards they brought me the wrong dish. By that point, we decided to leave because our evening had already been ruined.
The restaurant manager later came to our room and apologized. At first, he still expected us to pay for the meal that I had never received in the restaurant. It was only after I pointed out how unreasonable that was that he agreed to remove my meal from the bill. He also assured me that my correct meal would be prepared immediately, and it was eventually delivered to our room. However, by the time I finally received it, almost two and a half hours had passed since we had placed our order.
When the revised bill arrived, it became clear how inadequate the compensation really was. The hotel still insisted that we pay for my partner's meal and all of our drinks, even though the entire dining experience had been ruined because of their service failure. They also offered a fruit platter, but that did not come close to compensating for what had happened.
What disappointed us even more was how the situation was handled. Even while we were still in the restaurant, several members of staff appeared visibly irritated when we raised the issue. Later, five members of staff came to our room to continue discussing the bill. Rather than focusing on resolving the situation, they repeatedly argued that "everything is transactional" and insisted that because my partner had eaten her meal, we still had to pay for it. We spent around 30 minutes discussing the matter before finally signing the receipt under protest, simply to end the confrontation.
I appreciate that the manager apologized and eventually ensured that I received my meal.
We had a wonderful stay at Haile Grand Hotel Addis Ababa during our honeymoon. The staff were exceptionally polite, friendly and genuinely went out of their way to make our stay feel special. Their kindness and attention to detail really made a lasting impression.
The hotel itself is beautiful.
The only real downside was the lack of a proper smoking area. If you enjoy having a cigarette with a drink, it's unfortunately not possible. There is only a very small smoking section down by the gate at the bottom of the driveway which feels like a missed opportunity given how lovely the outdoor spaces are.
The hotel is located a little outside the main/nice area of the city but we found it very easy to get around using taxi/ride services.
Overall we thoroughly enjoyed our stay and left with very fond memories.
Clean modern hotel
Free airport shuttle
Hotel was fine but not 5 star
Very Good Stay.
All staffs are courteous.
I have been staying here since many years & many times.
Love this hotel, it was the right hotel to relax in at the end of my 7 day trip. The food in the restaurant is delicious, the staff are amazing, Activities i planned this day and Mohamed my driver was really welcoming. The hotel rooms are beautiful and everyone here go beyond to make sure the stay is perfect.
For me every thing is awesome.
Customer Service was exceptional
The atmposphere is friendly and good. The rooms are big, comfortable and clean. The staff are amazing and provide good service. There are various amenty facilities that provide good service. The food is actually better than many other places
Customer service
Massage spa swimming pool food is good
It was a wonderful experience and the service was very satisfied. Best place to stay and enjoy the vacation!
מיטות גבוהות מדי
“I had a truly pleasant stay in Addis Ababa. The welcome was warm, the staff in every department were professional, friendly, and always available to help. From reception to housekeeping, restaurant service, and security, everyone contributed to making the experience comfortable and enjoyable. The property was very clean, comfortable, and well maintained. Excellent location and a relaxing atmosphere. Highly recommended!”
“Great experience! Clean and welcoming hotel, very friendly staff, and convenient location. I would gladly come back!”
Nothing
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