Holiday Inn Sunderland - City Centre by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.9 (2748 reviews)
Keel Square , Sunderland , GB
+44 191 707 0900

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
High parking costs
Inconsistent service

Categories

Cleanliness
8.54
Some guests noted cleanliness, but concerns about room conditions were raised.
Service
9.51
Frequent mentions of friendly and helpful staff.
Location
9.55
Many reviews highlight the excellent central location.
Room Quality
8.5
Comfortable rooms mentioned, but some notes on room view issues.
Amenities
9.03
Amenities generally appreciated, but breakfast service received criticism.
Value for Money
8.49
Mixed feelings, some found it too expensive for the service provided.
Food and Beverage
8.54
Breakfast was acceptable, but some guests felt it lacked variety.
Overall Experience
9.01
Overall enjoyable stay for many, despite some service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:56

Property Description

City Centre Location with Stunning Views
Experience the vibrant city of Sunderland from the comfort of Holiday Inn Sunderland. Enjoy the convenience of being just 2.6 km away from Roker Beach and close to major attractions like Stadium of Light and Baltic Centre for Contemporary Art.

Modern Amenities and Services
Relax in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and room service. Stay active in our fitness centre and take advantage of our business centre and luggage storage facilities. Our multilingual staff is available 24/7 for your convenience.

Delicious Dining Options
Start your day with a delicious breakfast offering buffet, continental, and Full English/Irish options. Unwind at our on-site restaurant and bar while enjoying breathtaking city views.

Ready to experience Sunderland in style? Book your stay at Holiday Inn Sunderland - City Centre now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 2748 reviews
Cleanliness: 8.54
Service: 9.51
Location: 9.55
Room Quality: 8.5
Amenities: 9.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 9.01
S
Steve • solo_traveller • es
10
Holiday inn Sunderland
Pros:

Everything was good, clean and friendly etc

Cons:

Nothing

2026-09-19 • via Nuitee
E
E.G. • couple • nl
7
Prima
Pros:

De locatie is uitstekend, loopafstand metro/trein en bus.

Cons:

Het aanbod voor het ontbijt was prima, echter werd niets op tijd aangevuld en het bestek en servies was smoezelig, ook de tafeltjes werden laat schoongemaakt waardoor je niet zomaar een tafeltje kon nemen.

2026-09-18 • via Nuitee
A
Aleksy • solo_traveller • pl
9
2026-09-18 • via Nuitee
B
Barbara • solo_traveller • gb
9
Good central hotel, lovely staff
Pros:

Excellent location for central Sunderland and train station. Staff are always very attentive and helpful.

Cons:

I feel it is overpriced for a Wednesday night in Sunderland

2026-09-18 • via Nuitee
E
Eloise • solo_traveller • gb
10
Convenient and comfortable.
Pros:

Comfortable, warm rooms and a really nice breakfast. Close to the station as well.

Cons:

Nothing.

2026-09-18 • via Nuitee
L
Luke • extended_group • gb
8
Lovely & pleasant, comfortable place 👍
Pros:

The Receptionist was absolutely amazing, what a lovely young lady, so kind & happy, she went above & beyond to make my sons stay there a pleasurable experience, she is a massive asset to the company,
She gave 100% customer service & a pleasure to speak to, wish everyone was like this beautiful young lady, then the world would be a better place 😊😊
Her name was Ashley on reception 👍👍👍


Well dun ☺️☺️☺️☺️☺️

Cons:

Little bit to expensive.

2026-09-17 • via Nuitee
D
Darren • couple • gb
10
Pros:

I have used this hotel a few time and that’s why I come back again

Cons:

It’s in the center of the city and very close to where I need to be

2026-09-16 • via Nuitee
R
RUSSELL • solo_traveller • gb
8
2026-09-15 • via Nuitee
A
Alan • solo_traveller • gb
8
Great location good hotel
Pros:

Great location and good room. Didn't have time to try bar or facilities. Staff excellent

Cons:

Minor issue with loose shower tap and someone had turned off tv underneath its fixed holding bracket so I couldn't access this until next day

2026-09-14 • via Nuitee
N
Nanson • couple • gb
10
Great hotel and breakfast
Pros:

The room was nice and spacious and everything was good

2026-09-14 • via Nuitee
D
David • solo_traveller • ie
10
2026-09-12 • via Nuitee
M
Margaret • family_with_children • gb
8
2026-09-11 • via Nuitee
M
Magalí • couple • uy
10
Estancia placentera y confortable.
Pros:

Me encantó que había 2 tipos de almohadas diferentes y además la posibilidad de pedir mas opciones. El desayuno espectacular, el personal, cálido y cuidadoso.

Cons:

Me hubiese gustado que hubiera una opción de desayuno mas economica y sencilla para los que quizás no comemos tanto, aunque quizás esta propuesta es compleja para la dinámica general del desayuno. Pero todo ha estado muy bien.

2026-09-10 • via Nuitee
H
Hodson-bate • solo_traveller • gb
10
Pros:

Nothing too much trouble for staff

2026-09-09 • via Nuitee
S
stephen • solo_traveller • gb
9
Pros:

Location is wonderful. Standard of the hotel is great and staff were very friendly helpful people.

2026-09-08 • via Nuitee
P
Phan • couple • vn
9
2026-09-07 • via Nuitee
A
Ailsa • couple • gb
9
2026-09-07 • via Nuitee
A
Aileen • solo_traveller • gb
10
Pros:

Location, staff and breakfast is excellent

2026-09-06 • via Nuitee
S
Sheila • solo_traveller • gb
10
Fantastic Hotel in City Centre
Pros:

Very clean and lovely hotel. Great location too

Cons:

Nothing, it was excellent

2026-09-06 • via Nuitee
M
Mulcahy • solo_traveller • gb
10
Pros:

Very clean. Friendly staff.

Cons:

Na

2026-09-06 • via Nuitee