Holiday Inn Sunderland - City Centre by IHG

Hotels
Holiday Inn Hotels & Resorts
8.9 (2748 reviews)
Keel Square , Sunderland , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
High parking costs
Inconsistent service

Categories

Cleanliness
8.54
Some guests noted cleanliness, but concerns about room conditions were raised.
Service
9.51
Frequent mentions of friendly and helpful staff.
Location
9.55
Many reviews highlight the excellent central location.
Room Quality
8.5
Comfortable rooms mentioned, but some notes on room view issues.
Amenities
9.03
Amenities generally appreciated, but breakfast service received criticism.
Value for Money
8.49
Mixed feelings, some found it too expensive for the service provided.
Food and Beverage
8.54
Breakfast was acceptable, but some guests felt it lacked variety.
Overall Experience
9.01
Overall enjoyable stay for many, despite some service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:56

Property Description

City Centre Location with Stunning Views
Experience the vibrant city of Sunderland from the comfort of Holiday Inn Sunderland. Enjoy the convenience of being just 2.6 km away from Roker Beach and close to major attractions like Stadium of Light and Baltic Centre for Contemporary Art.

Modern Amenities and Services
Relax in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and room service. Stay active in our fitness centre and take advantage of our business centre and luggage storage facilities. Our multilingual staff is available 24/7 for your convenience.

Delicious Dining Options
Start your day with a delicious breakfast offering buffet, continental, and Full English/Irish options. Unwind at our on-site restaurant and bar while enjoying breathtaking city views.

Ready to experience Sunderland in style? Book your stay at Holiday Inn Sunderland - City Centre now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 2748 reviews
Cleanliness: 8.54
Service: 9.51
Location: 9.55
Room Quality: 8.5
Amenities: 9.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 9.01
M
Molly couple gb
10
2026-08-08 via Nuitee
F
Frank Osarumen couple gb
7
Enjoyable
Pros:

Room and location was great

2026-08-08 via Nuitee
A
Anthony solo_traveller gb
9
Pros:

Location

Cons:

Car Parking

2026-08-08 via Nuitee
J
Julie couple gb
10
First choice for Sunderland
Pros:

Ideal location, exceptionally clean, comfortable and everything you need. Staff lovely.

2026-08-07 via Nuitee
C
Carol solo_traveller gb
10
Pros:

Really comfy beds and excellent location

Cons:

No complaints

2026-08-07 via Nuitee
V
Victoria solo_traveller ru
10
Pros:

Отличное расположение, удобная кровать и хороший завтрак. Всё чисто и аккуратно

Cons:

Всё понравилось

2026-08-07 via Nuitee
D
Davies couple gb
10
2026-08-07 via Nuitee
T
Tina couple gb
8
2026-08-06 via Nuitee
C
Charlene solo_traveller gb
8
2026-08-04 via Nuitee
J
Jahongir couple tj
10
2026-08-04 via Nuitee
T
Tracy Lovell. solo_traveller gb
10
Visit to sunderland
Pros:

Great hotel central location. Staff welcoming and friendly. Room large comfortable bed . Breakfast had huge choice of cooked or continental food. Very good value for money.

Cons:

Nothing

2026-08-03 via Nuitee
J
Jude couple gb
9
Pros:

Good location staff and facilities

2026-08-03 via Nuitee
D
Darren couple gb
9
2026-08-02 via Nuitee
M
Michael couple gb
9
2026-07-25 via Nuitee
S
Sheila couple gb
9
Excellent
Pros:

Great location. Good food. Clean bathroom, comfortable bed.

Cons:

This may be a personal preference, but there were only 2 lagers. Didn’t know of either and the one chosen was not good.

2026-07-25 via Nuitee
A
Aravind couple gb
9
2026-07-25 via Nuitee
C
C couple gb
10
2026-07-24 via Nuitee
E
Ella solo_traveller gb
5
2026-07-20 via Nuitee
T
Topping solo_traveller gb
10
Pros:

Staff were brill.

Cons:

All ok

2026-07-19 via Nuitee
R
Raspy family_with_children gb
9
Pleasant stay
Pros:

The breakfast was very good, with good choice available. The rooms were very comfortable and didn't hear traffic outside. All the staff were very pleasant. We would like to stay again if in the area

Cons:

The dinner on our first night wasn't the best. Main meal was over cooked and no sweet available. They were catering for a coach party so could appreciate they were busy. We ate out for meals the remaining nights - good choice of restaurants nearby

2026-07-18 via Nuitee