Holiday Inn Sunderland - City Centre by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.9 (2666 reviews)
Keel Square , Sunderland , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
High parking costs
Inconsistent service

Categories

Cleanliness
8.54
Some guests noted cleanliness, but concerns about room conditions were raised.
Service
9.51
Frequent mentions of friendly and helpful staff.
Location
9.55
Many reviews highlight the excellent central location.
Room Quality
8.5
Comfortable rooms mentioned, but some notes on room view issues.
Amenities
9.03
Amenities generally appreciated, but breakfast service received criticism.
Value for Money
8.49
Mixed feelings, some found it too expensive for the service provided.
Food and Beverage
8.54
Breakfast was acceptable, but some guests felt it lacked variety.
Overall Experience
9.01
Overall enjoyable stay for many, despite some service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:56

Property Description

City Centre Location with Stunning Views
Experience the vibrant city of Sunderland from the comfort of Holiday Inn Sunderland. Enjoy the convenience of being just 2.6 km away from Roker Beach and close to major attractions like Stadium of Light and Baltic Centre for Contemporary Art.

Modern Amenities and Services
Relax in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and room service. Stay active in our fitness centre and take advantage of our business centre and luggage storage facilities. Our multilingual staff is available 24/7 for your convenience.

Delicious Dining Options
Start your day with a delicious breakfast offering buffet, continental, and Full English/Irish options. Unwind at our on-site restaurant and bar while enjoying breathtaking city views.

Ready to experience Sunderland in style? Book your stay at Holiday Inn Sunderland - City Centre now.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 2666 reviews
Cleanliness: 8.54
Service: 9.51
Location: 9.55
Room Quality: 8.5
Amenities: 9.03
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 9.01
M
Marion • family_with_children • ch
7
Pros:

Sauber und freundliches Personal gute Lage

Cons:

Essen katastrophal , gefrorenes kaltes Brot zum Essen und total überteuert in einem Restaurant in der Stadt bekommt man für den Preis super Essen

2026-06-19 • via Nuitee
G
geoffto • couple • gb
10
Excellent location for restaurants, theatre and places to park.
Pros:

New look and modern. Very clean and bright. Staff member at reception was brilliant.
Fabulous hot breakfast. 5 minutes walk to the theatre.

Cons:

Nothing to dislike.

2026-06-19 • via Nuitee
M
Martina • couple • gb
10
2026-06-19 • via Nuitee
A
Anderson • couple • gb
9
Great, will definitely stay there next time I’m in Sunderland overnight.
Pros:

Central, clean, comfortable, pleasant and helpful staff.

Cons:

Nothing

2026-06-19 • via Nuitee
F
Frances • couple • gb
7
Cons:

Not able to open window

2026-06-18 • via Nuitee
B
Bell • solo_traveller • gb
10
Super Stay
Pros:

It's a beautiful hotel in a prime location with everything you could ever need

Cons:

Only 4 milks in the room

2026-06-18 • via Nuitee
K
Kelvin • solo_traveller • gb
8
Good central location - clean and comfortable - pleasant/ helpful staff . I would definitely stay th
Pros:

Breakfast was very good - plenty of healthy options.
Staff were helpful and pleasant

Cons:

A little more coffee in my room was my only minor grumble!

2026-06-17 • via Nuitee
B
barry • couple • gb
8
2026-06-17 • via Nuitee
T
Tracy • solo_traveller • gb
10
Pros:

Lovely stay after a theatre trip!

2026-06-17 • via Nuitee
M
Michael • solo_traveller • gb
10
2026-06-17 • via Nuitee
F
Francis • solo_traveller • be
10
2026-06-16 • via Nuitee
D
David • solo_traveller • gb
9
Excellent, would stay again.
Pros:

Very convenient location for my appointments on both days.
Comfortable and quiet.
Excellent breakfast.

Cons:

Nothing

2026-06-15 • via Nuitee
F
Faye • couple • gb
10
Pros:

It’s always really clean we stayed in room 344 it was absolutely spotless

Cons:

Nothing it’s always welcoming clean and staff are always lovely

2026-06-15 • via Nuitee
G
Geraldine • couple • gb
10
A smart hotel minutes away from the Theatre
Pros:

This hotel was modern clean and comfortable in a central location the staff were all very attentive, we stayed for a theatre show , it was in an ideal location, literally a 2 minute walk , we had a delicious breakfast too in the morning included in the price.

Cons:

I couldn’t fault the hotel in any way.

2026-06-14 • via Nuitee
L
Lee • couple • gb
8
2026-06-14 • via Nuitee
Y
Yuan • solo_traveller • gb
9
2026-06-14 • via Nuitee
M
McMeekin • couple • gb
10
The staff were really helpful and friendly, the room was spacious and clean, great location, would definitely use again
Pros:

Clean, spacious and welcoming, great position for the theatre

Cons:

No decaffeinated tea in the rooms.

2026-06-12 • via Nuitee
M
Mark • solo_traveller • gb
9
2026-06-12 • via Nuitee
D
Diane • couple • gb
8
Every thing was fine will stop again close to the fire station were we were seeing a band. Good
Pros:

Fair. But

Cons:

Breakfast

2026-06-12 • via Nuitee
A
Albert de Jong • extended_group • nl
8
2026-06-12 • via Nuitee