Extended Stay America Premier Suites - Fredericksburg

Upon arrival I was asked to pay a 250 $ deposit on a 75$ room booking, which I thought was a lot and I have been staying in hotels consistently and have never had such a high deposit fee in even high end establishments before. It was not mentioned on booking.com and I asked why it was so high and asked to receive the managers contact information to request them to add that information on their booking.com listing. Furthermore I asked what if I can't pay that high of an amount and the receptionist explained I wouldn't be able to stay there. The receptionist took my interaction as personal and as me arguing with her when I simply was pointing out there needing to be a correction made on their listing (as it's misleading and fals advertisement) which turned into them refusing to check me in and calling the police as I refused to leave without being reimbursed for a service I didn't receive. It didn't need to end that way. I used to work in hospitality so I am well aware of who has control of the content being published and it's up to the establishment to add information about their establishment including rules, regulations and fees. Yet, they said it was booking.com that had control. Anyways, I believe it was divine intervention why I wasn't ment to stay here yet have never encountered such an experience before and would not suggest supporting this establishment as it was not handled with respect or professionalism.

The person above me sounded like an elephant walking till like 11 at night then again at 5 in the morning. Which the gym would’ve had at least some dumbbells for lifting!

They need better breakfast and more activities

NA

Cleanness

The bed wasn’t that great

The front desk girl, she was so rude and unhelpful, when I asked her name she said she doesn’t give her name out.

Water pressure for showers and faucet was a trickle.

Charged a deposit when they weren’t supposed too.

The staff and the room was nasty.

There was no hot water. The young woman at checkin was not respective to any questions. Due to the conference we were there for no other hotels were available nearby. The woman when we checked out was very kind and asked us to contact through our third party for a refund. This did not happen.

No utensils in room; lock on electric range;

Breakfast I took the only yogurt, hopefully there were more for other guests. The blueberry muffin was a bit dry. Addition of toast, cream cheese or peanut butter and juice would be an improvement.