Cais Urban Lodge

Hotels
8.9 (2059 reviews)
Rua do Ferragial, 31 A , Lisbon , pt

listing image 1
Show all photos
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious accommodations
Cons:
Service issues at reception
Some amenities lacking

Categories

Cleanliness
9.1
Generally clean with highlighted aspects; no major issues noted.
Service
8.1
Mixed feelings, positive responsiveness contrasted with reported unprofessionalism.
Location
9.6
Excellent location with easy access to attractions.
Room Quality
8.6
Good overall with some minor suggestions for improvement.
Amenities
9.1
Adequate facilities but some guests desire additional amenities.
Value for Money
8.6
Good value with some offerings requiring further enhancement.
Food and Beverage
8.6
Breakfast experience noted to be lacking variety over extended stays.
Overall Experience
9.5
Overall, a good stay with certain aspects that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:20

Property Description

Stunning Views
Enjoy breathtaking river and city views from the comfort of your room at Cais Urban Lodge.

Modern Amenities
Relax in air-conditioned rooms equipped with a cable flat-screen TV, free WiFi, and private bathrooms with a shower and hair dryer. Some rooms even feature a balcony for a touch of outdoor luxury.

Convenient Location
Located just steps away from popular landmarks like St. George's Castle and Dona Maria II National Theatre, and with easy access to the city centre, Cais Urban Lodge is the perfect base for exploring Lisbon.

Experience the best of Lisbon at Cais Urban Lodge. Book your stay now for an unforgettable getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.9
Based on 2059 reviews
Cleanliness: 9.1
Service: 8.1
Location: 9.6
Room Quality: 8.6
Amenities: 9.1
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 9.5
K
Katja • extended_group • de
7
Gerne immer wieder - alles prima soweit
Pros:

Super sauber, tolle Lage

Cons:

nachts ist es bis früh am Morgen sehr laut durch die Autos, die permanent über einen lockeren Gullydeckel fahren.

2026-05-30 • via Nuitee
O
Olga • solo_traveller • us
10
Pros:

El.apartamento muy amplio y moderno , el personal administrativo muy amable. Nos guardaron los equipajes mientras hacían la limpieza para hacer check in en un lugar cercano y nos ofrecieron llevarlo al apartamento cuando estuviera listo.

2026-05-30 • via Nuitee
D
Dorothee • couple • de
10
2026-05-29 • via Nuitee
L
Lydia • couple • at
9
Empfehlenswertes Hotel in zentraler Lage
Pros:

Die zentrale Lage, die Größe des Zimmers. Lärm war trotz der Nähe zur Pinkstreet durch die guten Fenster nicht hörbar. Im Haus war es auffallend ruhig. Die Schlüsselübergabe funktionierte gut.

Cons:

Es gab nichts

2026-05-29 • via Nuitee
K
Kamstra • solo_traveller • nl
8
2026-05-28 • via Nuitee
K
Kevin • couple • au
9
Clean, comfortable great location and very helpful staff.
Pros:

The location - it is located close to the inner city and old town of Lisbon,

Cons:

The bed was comfortable and and the apartment was clean. The car park across the road is not free but it was worth using.

2026-05-27 • via Nuitee
A
Anastasia • couple • es
10
Not staying anywhere else in Lisbon again
Pros:

Love the bed. Our room was very quiet - it wasn’t facing the pink street. Checkout at 12 to sleep more in that heavenly bed. Cannot hear anything from other rooms. Staff super helpful and nice

Cons:

The cleaners do make a lot of noise in the morning but with that bed I can forgive everything

2026-05-26 • via Nuitee
C
Conor • couple • ie
10
2026-05-26 • via Nuitee
H
Helen • solo_traveller • gb
8
Very comfortable stay
Pros:

Breakfast delivered was great. Beds very comfortable. Communication from Cais was excellent.

Cons:

There was a smell of drains in the room

2026-05-26 • via Nuitee
S
Stefan • couple • ch
9
Pros:

Sehr sauber und top Lage.

Cons:

Check out leicht kompliziert da man in anderes Hotel wechseln muss.

2026-05-25 • via Nuitee
A
Alex • family_with_children • tw
8
2026-05-25 • via Nuitee
F
Francesca • family_with_children • it
9
Lo suggerirei sicuramente, posizione ottima e camera deliziosa esteticamente.
Pros:

Posizione eccellente sopra Pink street, stanza molto carina esteticamente curata nei dettagli. Molto apprezzati i tappini auricolari in omaggio! La ragazza che ci ha accolto per il check-in era gentilissima, e anche via whatsapps erano sempre disponibili e attenti.

Cons:

Dalla parte del bagno dove c’era la doccia un leggero odore di fogna, ma con porta chiusa non si sentiva nulla. Le pulizie andavano bene ma forse avremmo preferito una pulizia più accurata nei bagni (i sanitari non sembrava venissero puliti).

2026-05-25 • via Nuitee
A
Ania • extended_group • pl
9
Ogólnie pobyt oceniam bardzo pozytywnie.
Pros:

Pobyt był bardzo udany. Apartament świetnie zlokalizowany — blisko Pink Street. Na duży plus zasługuje również czystość obiektu — wszystko było zadbane i przygotowane na wysokim poziomie. Łóżko bardzo wygodne, a cały apartament komfortowy i dobrze wyposażony.
Kontakt z obsługą hotelu bardzo sprawny i szybki.

Cons:

Śniadania były bardzo dobre, ale mogłyby być bardziej zróżnicowane, ponieważ każdego dnia było to samo. (Byliśmy 3 noce). Suszarka do włosów nie zawsze działała.

2026-05-24 • via Nuitee
D
Damián • couple • cl
10
Bueno
Pros:

Ubicación

Cons:

Ruido por las noches

2026-05-24 • via Nuitee
O
Oliver • couple • at
8
2026-05-21 • via Nuitee
C
claire • extended_group • gb
10
2026-05-20 • via Nuitee
G
Gavin • couple • nl
8
2026-05-18 • via Nuitee
C
Chris • couple • ca
4
It’s fine for location but the value just isn’t there.
Pros:

Location was perfect and was right at the bottom of pink street.

Cons:

Bathroom and shower were moldy and smelt very bad also outdated and just poorly maintained.

2026-05-18 • via Nuitee
R
rogerio • couple • br
8
Prática pela localização
Pros:

Localização,limpeza,

Cons:

Barulho à noite, café da manha muito tarde.Paguei pelo café da manhã e não usei.Tinha que sair para o aeroporto 7:00hs e o cafe começa as 8:00hsPeguei um biscoito e uma agua tónica e foram cobrados.Achei uma falta de noção

2026-05-17 • via Nuitee
A
Adoración • solo_traveller • es
8
2026-05-16 • via Nuitee