SUMAQ PUNO

Hotels
8.6 (81 reviews)
JIRON CAJAMARCA 554 , Puno , pe

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Room service
Heating
Pets allowed
Laundry
Luggage storage
Airport shuttle
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Review Highlights

Pros:
Friendly staff
Great location
Cons:
Inconsistent cleanliness
Hard mattresses

Categories

Cleanliness
8.24
There were mentions of some unclean bedding and concerns about the general cleanliness.
Service
9.21
The staff is repeatedly described as friendly and accommodating, often going above and beyond for guests.
Location
9.25
Several reviews highlight that the location is excellent, close to key areas.
Room Quality
8.2
Mixed reviews with some saying rooms were comfortable and others mentioning hard mattresses.
Amenities
8.73
General amenities like free coffee and Wi-Fi were well received; however, some guests had issues.
Value for Money
8.19
Comments indicate it’s a decent value, yet there were mixed feelings regarding room quality.
Food and Beverage
7.74
Breakfast was noted to be acceptable but with delays and some complaints.
Overall Experience
9.21
Overall, guests reported a very positive experience with mere minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 14:03

Property Description

Luxurious Accommodation
Indulge in comfort at SUMAQ PUNO, where every room is equipped with modern amenities and some even offer stunning city views from a private balcony.

Convenient Location
Located just steps away from major attractions like Carlos Dreyer Museum and Puno Cathedral, SUMAQ PUNO provides easy access to explore the cultural gems of the city.

Exceptional Services
From a 24-hour front desk to seamless airport transfers, the hotel ensures a hassle-free stay for guests. Enjoy complimentary WiFi and room service throughout your visit.

Experience the perfect blend of convenience and luxury at SUMAQ PUNO. Book your stay now for an unforgettable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JUL

Location

Guest Reviews

8.6
Based on 81 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 7.74
Overall Experience: 9.21
R
Renata Mariana • solo_traveller • pe
7
El personal muy amable y el alojamiento tranquilo
Pros:

La amabilidad del personal

Cons:

El desayuno bastante básico

2026-07-25 • via Nuitee
A
Alain • couple • fr
10
Super pratique !
Pros:

Personnel aux petits soins… et ils trouvent tjs une solution
Super emplacement !

2026-07-23 • via Nuitee
A
Amy • solo_traveller • us
10
It was fantastic. I highly recommend staying here.
Pros:

The room was spacious, clean and very comfortable. I particularly appreciated the shower with hot water and great water pressure. Breakfast was simple but very satisfying. Staff was very gracious and attentive. Location was convenient and central to activities I chose as well as to restaurants, shops, museum, churches and plazas. I really liked the fact that the hotel stored my luggage while I took an overnight trip to some islands.

Cons:

The only thing I didn’t like was the Band playing loud music at 5 am one of the mornings.

2026-07-19 • via Nuitee
I
Irma • extended_group • br
9
Perfeita
Pros:

A localização

Cons:

Estava perfeito

2026-07-18 • via Nuitee
A
Agata • couple • pl
10
Pros:

Bardzo dobra lokalizacja, duży pokój. Przede wszystkim bardzo, bardzo, bardzo miłe i pomocne panie na recepcji.

2026-07-11 • via Nuitee
H
Hélène • solo_traveller • ca
8
2026-06-30 • via Nuitee
I
Ilaria • couple • it
8
Pros:

Le ragazze della reception accoglienti e disponibili. Colazione a buffet buona. Nella stanza era presente un condizionatore per il caldo che è stato molto utile. Posizione ottima vicina alla piazza principale

Cons:

Le tende non oscuravano completamente e la stanza risultava un Po’ luminosa di notte per i lampioni in strada

2026-06-20 • via Nuitee
M
Maxence • solo_traveller • fr
10
Au chaud
Pros:

Radiateur
Personnel
Douche chaude !

Cons:

Petit dejeuner moyen, surtout le café

2026-06-18 • via Nuitee
B
Brigitte • solo_traveller • ch
8
2026-06-10 • via Nuitee
J
Justina • couple • it
7
Pros:

Pulizia, accoglienza e collaborazione

Cons:

Nulla da segnalare

2026-05-26 • via Nuitee
D
damian • extended_group • es
7
Bien en general, lo mejor el personal.
Pros:

El deayuno muy bien

Cons:

El agua caliente falló dos veces a la mañana. Luego lo solucionaron pero si ibas con el tiempo justo pues no es agradable el agua fría en Puno.

2026-05-22 • via Nuitee
L
Louise • couple • gb
7
Perfectly fine with great staff
Pros:

- the lady who worked on reception when we checked in was lovely. Probably the nicest person we met during our stays in Peru.
- tea available downstairs at all times
- location is good and the receptionist gave us a map for restaurants, markets, supermarkets etc
- good variety for breakfast

Cons:

- breakfast is early, which worked for us so we went down just after breakfast started. However, they started bringing additional foods out such as eggs after we’d finished which was a little frustrating.
- the upper floors are a construction site, presumably to expand the hotel, but was a little noisy at times
- there was a heater in the room but it wouldn’t turn on

2026-05-13 • via Nuitee
S
Su • solo_traveller • au
9
Quiet, comfortable, clean.
Pros:

Very quiet sleep, comfortable bed . I had a private room, very clean and good hot shower. Lovely staff

Cons:

I did not see the doorbell, and being a solo woman, arriving at night, with no way of opening door and not knowing if anyone heard my knocking, was off putting. I eventually knocked extremely loudly and door was opened. Doorbell is at upper right of the door. White coloured.

2026-04-29 • via Nuitee
C
Camille Chereau • solo_traveller • fr
8
Pros:

Le personnel est très gentil et serviable, le petit déjeuner est très bien

2026-04-18 • via Nuitee
V
Valentina • family_with_children • it
8
Pros:

La ubicación

Cons:

Tapete y cortina de la ducha sucios. El agua de la ducha no siempre caliente

2026-02-26 • via Nuitee
F
Fátima • solo_traveller • pe
10
Paseo
Pros:

Todo muy bien, excelente atención y la infraestructura

2025-12-06 • via Nuitee
D
Daniel • solo_traveller • es
10
Pros:

Está muy bien ubicado en el centro. El personal es muy amable y la habitación cómoda.

2025-12-05 • via Nuitee
A
Amy • family_with_children • us
8
Pros:

The location is excellent just one block from the main plaza yet relatively quiet. Great hot water in the shower. We were very sick with altitude sickness, and the staff took such good care of us with endless thermoses of hot water for infusions, medicine, and conversation. The staff was so kind and caring, above and beyond.

Cons:

The mattress and pillows were hard. We prefer a little softer.

2025-12-04 • via Nuitee
F
Fiona • solo_traveller • gb
9
Clean, friendly and good breakfast
Pros:

Free tea and coffee. Friendly staff. Good WiFi. Near everything.

2025-11-28 • via Nuitee
V
Vanesa • family_with_children • pe
10
ALLIN
Pros:

La amabilidad, respeto y confianza que te brinda todo el personal desde que llegas en especial los jóvenes Shon y Fermin. Por supuesto los ambientes muy limpios y ordenados, excelente Hospedaje, nos vamos muy felices y agradecidos :).

Cons:

Todo excelente!

2025-11-21 • via Nuitee