Novotel Puerto Montt

Hotels
•
Novotel
8.3 (3456 reviews)
Juan Soler Manfredini 81 Los Lagos , Puerto Montt , cl
+56 65 222 6200

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Pets allowed
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Old furnishings

Categories

Cleanliness
7.7
Some reviews pointed out the cleanliness issues, specifically with old furnishings and deteriorated areas.
Service
8.7
Standard quality for this hotel tier; some positive remarks about staff friendliness mixed with service delays at breakfast.
Location
9.2
Strong positive sentiment for the hotel's excellent location, particularly for shopping.
Room Quality
7.2
Older furnishings noted in several reviews, indicating a need for updates.
Amenities
8.7
Amenities like the buffet breakfast received positive feedback but some criticisms on restaurant choices.
Value for Money
8.5
Overall a good value, although currency exchange practices were criticized.
Food and Beverage
7.7
Mixed reviews about breakfast quality, especially mentioning old pastries.
Overall Experience
8.7
Guests enjoyed their stay overall despite some issues; the location and service contributed positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:59

Property Description

Stunning 4-Star Hotel in Puerto Montt

Luxurious Accommodations: Novotel Puerto Montt offers a comfortable stay with a 24-hour front desk and free WiFi for guests to stay connected throughout their visit.

Delicious Buffet Breakfast: Start your day right with a delicious buffet breakfast available every morning at the hotel, ensuring you have the energy you need for a day of exploring.

Convenient Location: Situated near key attractions such as Pablo Fierro Museum and Lutheran Temple, Novotel Puerto Montt provides easy access to popular destinations, making it the ideal choice for your stay in Puerto Montt.

Book now to experience the perfect blend of luxury and convenience at Novotel Puerto Montt.

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. This additional fee (IVA) is not included in the hotel rates and must be paid separately. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

When traveling with pets, please note that an extra charge of CLP 20.000 per pet, per stay applies.

The parking is located in Mall Paseo Costanera, the hours of operation are from 07:00hrs to 20:30hrs, outside these hours should contact the hotel reception.
In case of loss of parking ticket, the cost must be borne by the customer.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children up to and including 14 years old stay for CL$ 29,750 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 3456 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 8.7
Value for Money: 8.5
Food and Beverage: 7.7
Overall Experience: 8.7
G
Gomez • solo_traveller • cl
9
2026-07-25 • via Nuitee
M
Maritza • couple • cl
10
Habitaciones cómodas y bella vista.
Pros:

Las habitaciones eran muy cómodas, espaciosas, hermosa vista, desayuno exquisito, lo mejor la amabilidad de las personas que trabajan ahí, llegamos pasadas las 01:00 am y no tuvieron problemas en abrir el estacionamiento y recibirnos.

Cons:

La puerta de acceso desde el estacionamiento del -1 funciona mal, solo eso.

2026-07-25 • via Nuitee
V
Vanessa • solo_traveller • cl
7
Pros:

La. Comodidad de las camas

Cons:

El precio en relación ala calidad

2026-07-24 • via Nuitee
L
Leonardo Gustavo • solo_traveller • ar
9
Pros:

Ubicación

2026-07-24 • via Nuitee
D
Díaz Márquez • solo_traveller • cl
8
Pros:

Las habitaciones eran muy cómodas

Cons:

La persona que te recibe en la portería (18.07.26) 15hrs aprox. fue despectivo y desagradable

2026-07-23 • via Nuitee
D
Daniela • couple • cl
10
2026-07-23 • via Nuitee
M
marly • family_with_children • cl
7
2026-07-22 • via Nuitee
J
Juan Agustin • family_with_children • ar
7
Muy cómodo y bien ubicado. La comida mala
Pros:

La ubicación , la vista y la
Comodidad de las habitaciones.
El desayuno estuvo bien

Cons:

Avise q iba c un niño y me dieron una habitación x una sola cama matrimonial. Y me
Dijeron q no les quedaban camas extra.

Y por otro lado la comida del restaurante es pésima. Más caro q en otros lados y horrible. La
Pizza familiar es una
Tapa de tarta
Con algún queso de dudosa procedencia, el bistec a lo pobre es
Carne dura
Y hervida. Quise pedir fideos para
Mi niño y solo tenían con pesto (a él no le gusta el ajo) se los pedí solos c aceite y me
Dijeron q no era
Posible.

2026-07-22 • via Nuitee
C
Carlos • couple • cl
9
Pros:

Buena ubicación, salida directa al mall y supermercado

Cons:

La habitación no contaba con zapatillas desechables

2026-07-21 • via Nuitee
M
Manuel • couple • cl
7
2026-07-21 • via Nuitee
A
Alarcón • solo_traveller • cl
10
Pros:

Buen acceso, especial para ir con niños.

Cons:

Desayuno muy repetido al pasar los días.

2026-07-21 • via Nuitee
S
Subiabre • solo_traveller • cl
8
2026-07-21 • via Nuitee
M
Maria Azul • family_with_children • ar
10
2026-07-20 • via Nuitee
S
Sergio • solo_traveller • cl
9
2026-07-20 • via Nuitee
C
Carolina • solo_traveller • cl
9
2026-07-20 • via Nuitee
F
Finlez • solo_traveller • cl
10
2026-07-20 • via Nuitee
P
PABLO • family_with_children • ar
9
Pros:

La ubicación es excelente si viajas a Chile por compras. El acceso al mall Paseo Costanera es inmediato.

2026-07-20 • via Nuitee
G
GUSTAVO • solo_traveller • cl
8
Pros:

EL DESAYUNO BIEN AUNQUE ME FALTO ALGO DE VARIEDAD

Cons:

EL GIMNASIO ME PARECE BASICO

2026-07-20 • via Nuitee
V
Victor • family_with_children • cl
9
2026-07-20 • via Nuitee
M
Manuel • couple • cl
10
Excelente relación precio calidad
Pros:

La vista y la ubicación son inmejorables.

Cons:

No funcionaba el aire acondicionado

2026-07-19 • via Nuitee