Novotel Puerto Montt

Hotels
•
Novotel
8.3 (3544 reviews)
Juan Soler Manfredini 81 Los Lagos , Puerto Montt , CL
+56 65 222 6200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Pets allowed
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Old furnishings

Categories

Cleanliness
7.7
Some reviews pointed out the cleanliness issues, specifically with old furnishings and deteriorated areas.
Service
8.7
Standard quality for this hotel tier; some positive remarks about staff friendliness mixed with service delays at breakfast.
Location
9.2
Strong positive sentiment for the hotel's excellent location, particularly for shopping.
Room Quality
7.2
Older furnishings noted in several reviews, indicating a need for updates.
Amenities
8.7
Amenities like the buffet breakfast received positive feedback but some criticisms on restaurant choices.
Value for Money
8.5
Overall a good value, although currency exchange practices were criticized.
Food and Beverage
7.7
Mixed reviews about breakfast quality, especially mentioning old pastries.
Overall Experience
8.7
Guests enjoyed their stay overall despite some issues; the location and service contributed positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:59

Property Description

Stunning 4-Star Hotel in Puerto Montt

Luxurious Accommodations: Novotel Puerto Montt offers a comfortable stay with a 24-hour front desk and free WiFi for guests to stay connected throughout their visit.

Delicious Buffet Breakfast: Start your day right with a delicious buffet breakfast available every morning at the hotel, ensuring you have the energy you need for a day of exploring.

Convenient Location: Situated near key attractions such as Pablo Fierro Museum and Lutheran Temple, Novotel Puerto Montt provides easy access to popular destinations, making it the ideal choice for your stay in Puerto Montt.

Book now to experience the perfect blend of luxury and convenience at Novotel Puerto Montt.

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. This additional fee (IVA) is not included in the hotel rates and must be paid separately. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

When traveling with pets, please note that an extra charge of CLP 20.000 per pet, per stay applies.

The parking is located in Mall Paseo Costanera, the hours of operation are from 07:00hrs to 20:30hrs, outside these hours should contact the hotel reception.
In case of loss of parking ticket, the cost must be borne by the customer.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 3544 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 8.7
Value for Money: 8.5
Food and Beverage: 7.7
Overall Experience: 8.7
A
Alex rodrigo a • solo_traveller • cl
10
Intimo acogedor
2026-10-31 • via Nuitee
S
Sonia marcela • family_with_children • cl
10
2026-10-30 • via Nuitee
M
Maria Mercedes • family_with_children • ar
8
Pros:

La habitacion enorme y con vista al mar ,el desayuno muy bueno, la atencion del personal y entrar al shopping con solo toma el ascensor.

Cons:

Que la comida no se prepare en el hotel, es traida de afuera y recalentada.Hay que cenar fuera y el restaurante mas cercano es el Club Aleman que esta a 200 mts

2026-10-30 • via Nuitee
M
Makarena • family_with_children • cl
9
2026-10-30 • via Nuitee
A
Andres • family_with_children • ar
9
2026-10-29 • via Nuitee
D
David • couple • cl
6
Creo que no volveré.
Cons:

No hay buen mantenimiento en las habitaciones, entra viento por Marco de las ventanas, cortinas rotas, no hay enchufe en velador solo en uno de ellos, luces del baño no alumbran lo suficiente.

2026-10-29 • via Nuitee
M
Madeo • family_with_children • ar
10
Exelente para ir en Familia
Pros:

Prácticamente TODO! Las habitaciones tienen una vista privilegiada, el desayuno es muy rico y variado, en todos los pisos tenés dispenser de agua fría y caliente para servirte las veces que quieras, está incluído el estacionamiento dentro del shopping y muchas cosas más. Es ideal para ir en familia ya que los niños no pagan.

Cons:

Ya fuimos varias veces al Novotel, y siempre todo de diez. En ésta oportunidad sólo podría decir que no tenían cajas de seguridad, según nos comentaron porque las estaban remodelando.

2026-10-28 • via Nuitee
A
Alexandra • couple • co
10
Experiencia inolvidable 😃
Pros:

La amabilidad del personal, delicioso el desayuno, la habitación bonita, limpia, cómoda. Atención, amabilidad inigualable de todo el personal. Gracias 🙏😃

2026-10-28 • via Nuitee
J
Joyce • solo_traveller • br
8
2026-10-28 • via Nuitee
A
Ana Ines Barbieri • family_with_children • ar
10
Pros:

La habitación es grande y tiene una vista privilegiada de la bahía, el colchón súper cómodo y la conexión directa al shopping y a la cochera lo hace todo más facil

Cons:

No hay quejas

2026-10-28 • via Nuitee
I
Ibacache Videla • solo_traveller • cl
10
Pros:

Excelente ubicación, la comodidad y espacio de la habitación, fenomenal!

Cons:

Nada

2026-10-27 • via Nuitee
J
Jorge • solo_traveller • cl
10
Pros:

Acogedor hotel.
Buen desayuno.
Pieza silenciosa.
Vista maravillosa.
Buen sauna
Acceso directo a shopping

Cons:

Moqueta de habitación raída con olor a encierro

2026-10-27 • via Nuitee
F
Francisco • couple • cl
10
2026-10-26 • via Nuitee
R
Rodo • family_with_children • ar
10
2026-10-26 • via Nuitee
F
Francisco • couple • cl
10
2026-10-26 • via Nuitee
X
Ximena • solo_traveller • br
9
Pros:

A localização é perfeita! O café da manhã bem completo.

Cons:

Por ser um hotel 4 estrelas, poderia ter algumas “amenities” no banheiro. Mas isso é um detalhe, o alojamento é excelente.

2026-10-26 • via Nuitee
S
Sergio y Leda • family_with_children • ar
9
2026-10-25 • via Nuitee
E
Eduardo Favila • family_with_children • br
8
Pros:

Localização. Acima do Paseo Costanera e de frente para o mar.

Cons:

Ar condicionado não refrigerava. Muito calor à noite. E faltou água...

2026-10-25 • via Nuitee
E
Eddy • solo_traveller • cl
10
Excelente
Pros:

Muy bonito y fácil acceso

Cons:

Cuando entré a la habitación mucho olor a cigarro pero luego al informarlo en recepción, dejó de oler

2026-10-25 • via Nuitee
C
carolina • solo_traveller • cl
10
Estadía perfecta
Pros:

El lugar, la vista. Había estado anteriormente en el hotel y en esta estadía encontré que estaba mejor organizado el desayuno y con mejor atención. Las gaviotas que llegaban a la ventana le encantaron a los niños.

2026-10-24 • via Nuitee