Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Great breakfast
Cons:
Expensive transport
Limited room storage

Categories

Cleanliness
8.06
The place is very clean and modern.
Service
9.03
All staff frontliner are very friendly and helpful.
Location
9.07
Location with malls for easy access to food, necessities, and shopping.
Room Quality
7.52
The bedroom has no drawer and cupboard, difficult to put things.
Amenities
8.55
Access to the water park and multiple restaurants in one area.
Value for Money
8.01
Transport rate is considered expensive.
Food and Beverage
8.56
Breakfast was a feast.
Overall Experience
8.43
Most enjoyable, highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:16

Property Description

Luxurious Amenities

Pentacity Hotel Balikpapan, located just 13 km from Batakan Stadium, offers a range of luxurious amenities including a fitness centre, free private parking, and a water park. Guests can also enjoy the convenience of room service, a restaurant, and a terrace during their stay.

Comfortable Rooms

Each room at Pentacity Hotel Balikpapan is designed for comfort and relaxation, featuring air conditioning, a flat-screen TV, and a private bathroom with free toiletries. Some rooms even offer balconies with stunning city views, ensuring a memorable stay for every guest.

Exceptional Services

With a 24-hour front desk, airport transfers, and free WiFi throughout the property, guests can expect exceptional service at Pentacity Hotel Balikpapan. Additionally, the hotel offers a buffet breakfast and a sauna for a truly indulgent experience.

Book your stay at Pentacity Hotel Balikpapan now to enjoy a luxurious getaway with top-notch amenities and services.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 7.52
Amenities: 8.55
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.43
R
Ralph • couple • nl
7
2026-09-18 • via Nuitee
N
Nizam • solo_traveller • my
10
2026-09-12 • via Nuitee
N
Nizam • solo_traveller • my
9
2026-08-26 • via Nuitee
R
Rafidah • solo_traveller • bn
9
Pros:

The location and the friendly staffs

Cons:

The pasta during breakfast was little undercooked

2026-08-14 • via Nuitee
A
Anita • couple • us
10
2026-08-13 • via Nuitee
L
Langganan • couple • id
10
2026-07-11 • via Nuitee
J
Jean • couple • us
10
Thank you for an amazing 32-day stay- I’ll always remember the beautiful views and warm hospitality
Pros:

Spectacular sunset views. The ocean-facing rooms offer beautiful panoramic sunsets, which are clearly a highlight.
The pool looks spacious, clean, and relaxing with great views over the city and coastline.
Modern ambiance. The colorful nighttime lighting gives the hotel a lively, contemporary vibe.
Location. It is right on the waterfront with easy access to the city, making it convenient for both leisure and business travelers.
Outdoor amenities. The pool deck and lounge area look inviting for relaxing during the day or evening.

Cons:

N/A

2026-07-03 • via Nuitee
S
Siti Nor Akmaliah • solo_traveller • bn
8
Pros:

I like the room overall, but I was a little disappointed with this stay. I had requested a room on the 7th floor in advance, but was assigned a room on the 11th floor instead.

The room cleanliness could also be improved, as there was dust on the floor and I noticed stains on the bedsheets and pillowcases. During my previous stay on the 7th floor, everything was much better, so this experience was quite different.

Cons:

I didn't sleep well due to noises from lizards throughout the night, and I found several lizard droppings on the floor, which was quite unpleasant. I hope the hotel can improve its cleanliness and pest control measures.

2026-06-07 • via Nuitee
H
Hj Zulhilmi • family_with_children • bn
9
Excelent
Pros:

Very good

2026-06-06 • via Nuitee
K
Klára • couple • ch
1
Cons:

This was the worst hotel experience we have ever had.

The room was very dirty, with insects present, stains on the bedding and walls, and a bathroom that was not properly cleaned. The overall condition of the property was far below what we expected. There was also an unpleasant smell in the breakfast area.

The photos on the booking site are very different from reality. The pool area appears modern and well maintained in the pictures, but in reality it is worn down and poorly maintained. We felt that the advertising was misleading.

In our opinion, this property does not meet the standards of a 4-star hotel. Based on our experience, it would be closer to a 2-star property. Unfortunately, we were unable to find any positive aspects of our stay.

2026-06-01 • via Nuitee
H
HAJAH NOORHANIFAH • couple • bn
7
Pros:

Breakfast menu is fantastic and the hotel staff was very friendly and helpful 👍🏼

Cons:

The location of the air conditioning in the hotel room is not strategic, the air flow is not near the bed. We felt a bit hot . However we enjoyed our stay at Pentacity Hotel.

2026-05-24 • via Nuitee
K
Kathryn Y • solo_traveller • au
7
A Family Hotel.
Pros:

It was fairly modern and adjacent to a new large shopping centre. Suitable for families with children.

Cons:

The rooms are based around large water slides so there is continual screaming. The rooms are very small and only suitable for a one night stay.

2026-05-15 • via Nuitee
T
TANSULIATI • couple • id
5
Noise pollution very bad.
Cons:

The aircon compressor was very noisy. They just put it next to the window. We couldn’t sleep comfortably, it was very annoying.

2026-04-27 • via Nuitee
M
Mrs Lynn Hj Ajamain • solo_traveller • bn
10
Pros:

Good access to shopping center. Friendly staffs, breakfast so yummy..definitely worth our money

Cons:

No iron board and iron inside the room . Have to call to borrowed it which estimates time 2 hours.

2026-04-18 • via Nuitee
J
Javier Jesus • family_with_children • au
6
The facilities, and the staff were exceptional, they were super friendly, attentive, and they tend to learn and work aro
Pros:

Location, exceptionally convenient

Cons:

The rooms were too small, infrastructure doesn’t looks safe, and lots of cracked lines outside the building. Extremely hot room, you must run air on 24/7. And the Bed was tiny, even for a double bed.

2026-04-01 • via Nuitee
M
Martin • couple • gb
10
2026-03-24 • via Nuitee
F
Faezah • family_with_children • bn
9
2026-03-09 • via Nuitee
J
Jennifer • extended_group • au
7
Good value for money
Pros:

Great location for shopping and felt very safe. Great staff and very accommodating. Good value for money.

Cons:

Bathroom grout behind basin and in shower could be better.

2026-03-03 • via Nuitee
H
Hjh Dyg Siti Razaidah • extended_group • bn
10
A Memorable Excellent Comfortable Stay
Pros:

- Location wise not far from the airport;
- Not far from the shops that we went;
- Same building as the malls (Penacity & E-Walk);
- Feels Calm & Peaceful;
- Late Checked-Out Chargeable for both rooms was entertained.

Cons:

Late checked in to both rooms, as our flight arrives at 06:05am. We waited for 8-9 hours for the rooms.

2026-01-19 • via Nuitee
E
Erna • couple • za
8
most enjoyable. would love to return one day.
Pros:

Staff very capable, friendly and helpful.

Breakfast was a feast!!!

Location of hotel also very convenient and close to shopping centres.

Cons:

I can't fault the hotel.

Highly recommended.

2025-12-30 • via Nuitee