Aloft by Marriott Playa del Carmen

Hotels
•
Aloft
8.7 (1711 reviews)
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops , Playa del Carmen , mx

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly Staff
Good Location
Comfortable Rooms
Nice Amenities
Cons:
Slow Service
Maintenance Issues
Breakfast Quality

Categories

Cleanliness
8.19
Guests noted cleanliness but highlighted dust in hallways and minor issues in facilities.
Service
9.06
Generally friendly staff but several reviews mention slow response times to issues.
Location
8.7
Good access to tourist areas, but some reviews suggest it's not the best location.
Room Quality
8.65
Rooms are clean and comfortable, with some noise issues noted.
Amenities
8.88
Great rooftop pool and nice facilities, although some minor issues with maintenance.
Value for Money
8.84
Many guests feel they received good value given the pricing.
Food and Beverage
8.39
Breakfast options were criticized, but some enjoyed the quality of the food offerings.
Overall Experience
8.86
Overall, guests had a good stay with notable areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 11:49

Property Description

Modern Accommodations and Convenient Amenities
Aloft Playa del Carmen boasts air-conditioned rooms with a flat-screen TV, safety deposit box, and balcony options with city views. Some rooms even offer kitchenettes. The property features an outdoor pool, fitness center, restaurant, and terrace, ensuring a comfortable stay for guests.

Entertainment and Business Options
Guests can unwind by playing billiards, utilizing the business center, or enjoying free WiFi throughout the hotel. The multilingual staff at the 24-hour front desk are always ready to assist, making customer service a top priority.

Ideal Location and Nearby Attractions
Conveniently situated near Playa del Carmen Beach and Playacar Beach, Aloft Playa del Carmen offers easy access to popular attractions and the ADO International Bus Station. Book your stay now and experience the best of Playa del Carmen!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 1711 reviews
Cleanliness: 8.19
Service: 9.06
Location: 8.7
Room Quality: 8.65
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 8.86
N
Niv • family_with_children • il
9
תענוג
Pros:

מלון נקי ומסודר, בריכה מעולה על הגג.
מתחת למלון יש סופר ענק וכמה מסעדות.
חניה חינם מתחת למלון.
5 דק הליכה מהרחוב המרכזי

2026-06-10 • via Nuitee
S
Sonya • family_with_children • us
7
Cons:

The water pressure in the shower was horrible! The shower drain was also poor and filled up every time we showered. Also no smoking at all on the property was annoying. The outside area should have a smoking area

2026-06-09 • via Nuitee
S
Sandra • solo_traveller • us
10
Pros:

The hotel was exceptional. The staff was very friendly. The rooms were very nice and clean. Housekeeping was always there to assist. We will definitely return.

Cons:

N/A

2026-06-09 • via Nuitee
L
Louise • solo_traveller • fr
9
Pros:

Emplacement idéal à 2 minutes de la rue principale touristique mais suffisamment en retrait pour ne pas être incommodé par les bruits nocturnes
Chambre de taille confortable, literie confortable
2 Piscines à debordement sur le rooftop avec une vue magnifique sur la mer
Parking en sous-sol sécurisé et inclus

2026-06-08 • via Nuitee
S
Sandra • solo_traveller • ar
9
Pros:

Ubicación

Cons:

Que no tenga desayuno deberia tener en todas sus tarifas incluido

2026-06-03 • via Nuitee
W
Wilton Riberto De • solo_traveller • br
9
2026-05-31 • via Nuitee
N
Nino Vincenzo • solo_traveller • it
10
Pros:

La posizione, lo staff, la pulizia, la piscina

Cons:

Nulla

2026-05-29 • via Nuitee
A
Alejandro • couple • ch
6
Hôtel récent c est tout
Pros:

Le fait qu il soit nouveau

Cons:

Loin du ferry 20 minutes à pied et que l hôtel ce trouve dans un centre commercial et qu on puisse pas mettre les boissons du rooftoop sur la note de la chambre et que les rangements dans la chambre pour les habits très limités

2026-05-28 • via Nuitee
V
Vesper91 • solo_traveller • uz
5
2026-05-27 • via Nuitee
I
Ilse Marianne • extended_group • mx
8
Muy práctico por la ubicación. Me quedaría otra vez
Pros:

La zona de alberca y las habitaciones

2026-05-22 • via Nuitee
W
Wilton Riberto De • solo_traveller • br
9
2026-05-18 • via Nuitee
B
Bernardo • couple • pt
9
Comfortable stay
Pros:

Location is great, very near 5th avenue and right across from the sports stadium. Gym was always clean

2026-05-18 • via Nuitee
J
JC Testa • couple • fr
8
Moderne et central avec grande piscine en rooftop
Pros:

A deux pas du centre avec un parking privé. Personnel très agréable et professionnel. Chambre moderne et surtout piscine en rooftop exceptionnelle !

Cons:

Petit déjeuner peu varié et avec des suppléments pour un expresso !

2026-05-17 • via Nuitee
C
Christina • couple • es
7
Pros:

Комфотрный отель, отличное расположение, не плохой завтрак

Cons:

Планировка мягкол говоря странная, душевая зона совмещена с прихожей и отделена от комнаты деревянной перегородкой, вдвоем жить в номере не очень комфортно, невозможно умыться или сходить в туалет не побеспокоив второго человека, дверь в туалет отвратительная, мы вообще не поняли почему в Мексике так любят двери-купе, крайне не удобно, шумоизоляуции между туалетом и комнатой никакой. Такой номер будетудобен только если вы отдыхаете один или вы с партнером уже слишком близки.

2026-05-15 • via Nuitee
A
Andrea • solo_traveller • mx
7
2026-05-11 • via Nuitee
L
Lihi • couple • il
10
היה מדהים
Pros:

החדר היה יפה מאוד, הצוות היה מאוד נחמד ואכפתי ועזר במה שהיינו צריכים
היה ניקיון כל יום לחדר וקיבלנו כל יום 2 בקבוקי מים חינם .
כשניקו את החדר החליפו מגבות וסידרו הכל מדהים

Cons:

האחרות בוקר הייתה מבאסת קצת.. לא היה מענה מהיר לאוכל ללא גלוטן

2026-05-10 • via Nuitee
J
Joairis • family_with_children • co
10
Pros:

No lo tomamos

2026-05-04 • via Nuitee
L
Luciano • solo_traveller • cl
9
Buena experiencia, recomendado 100%.
Pros:

La ubicación, las instalaciones y el personal del Restaurant.

Cons:

Acceso poco cercano a las habitaciones más lejanas, terrazas podrían ser más acogedoras.

2026-05-01 • via Nuitee
Y
Yemerson • family_with_children • co
8
2026-04-28 • via Nuitee
A
Arturo • solo_traveller • pa
10
2026-04-28 • via Nuitee