Paseo Suites Hotel

Hotels
8.8 (1155 reviews)
Paseo de talleres 16 , Madrid , es

listing image 1
Show all photos
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Tour desk
Facilities for disabled guests
Solarium
See all facilities

Review Highlights

Pros:
Beautiful room
Excellent amenities
Spacious and clean apartments
Cons:
Uncomfortable pillows
Poor cleanliness service
Late check-in issues

Categories

Cleanliness
7.85
The cleanliness has been noted as lacking, especially based on the feedback regarding the experience with the property.
Service
9.15
A call center agent provided helpful assistance, reflecting a standard level of service for this hotel tier.
Location
8.35
The location initially seemed sketchy, but ultimately was acceptable; thus rated positively.
Room Quality
9.15
The rooms were described as large, clean, and comfortable.
Amenities
9.35
Excellent amenities with provisions for guests including water, coffee cups, and cookies.
Value for Money
8.85
Overall, the experience matched the expectations for the pricing of a hotel of this caliber.
Food and Beverage
8.85
Food and beverage options were not mentioned, but general quality expected at this hotel level.
Overall Experience
8.85
The overall experience was mixed with some praise but significant issues, affecting the overall perception.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 00:51

Property Description

Luxurious Accommodations
Paseo Suites Hotel offers recently renovated air-conditioned rooms with free WiFi and on-site parking. Each room features a fully equipped kitchen, flat-screen TV, and a private bathroom, providing guests with the ultimate comfort during their stay.

Convenient Location
Situated just a short distance from popular attractions such as Reina Sofia Museum and Thyssen-Bornemisza Museum, guests can easily explore the vibrant city of Madrid. With Gran Via Metro Station nearby, transportation is a breeze for those looking to discover the city's hidden gems.

Modern Amenities
Guests at Paseo Suites Hotel can enjoy the convenience of a lift, sun terrace, and allergy-free, soundproof units. Whether you're traveling for business or leisure, our hotel provides all the amenities you need for a memorable stay.

Ready to experience luxury and convenience in Madrid? Book your stay at Paseo Suites Hotel now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Public parking is possible on site (reservation is needed) and costs EUR 15 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 1155 reviews
Cleanliness: 7.85
Service: 9.15
Location: 8.35
Room Quality: 9.15
Amenities: 9.35
Value for Money: 8.85
Food and Beverage: 8.85
Overall Experience: 8.85
L
Loveth • solo_traveller • au
10
Pros:

The apartment was very clean and comfortable. I was attending a conference so the location worked really well. However it’s a bit outside the city but there’s a train.

2026-06-06 • via Nuitee
R
Robin • extended_group • be
7
Good hotel, bad reception
Pros:

The location was 5 minutes from the conference I was attending, which was fantastic.
The bed was comfortable, the shower had good pressure and quick to heat up, the WiFi was fast, the room very large and felt spacious, modern design. Kitchen had everything necessary, including a large fridge.

Cons:

My biggest gripe was the reception service, which was terrible.
Full story: My flight was canceled due to strikes. I contacted the hotel by phone: no answer. I contacted by Booking.com: no answer. I finally managed to get a hold of them through WhatsApp messaging. I notified them I would arrive at 13h00 the next day and asked if that was okay, to which they literally replied "Yes!". The next day, while in the taxi to the hotel they sent me a message: "When will you be arriving?", and I replied as agreed upon the day before: "At 13h00", which was in 20 minutes. I didn't receive another message. When arriving, the hotel gate was closed. I tried calling and messaging them, without any answer. Luckily another hotel guest arrived and let me through the gate. She told me that she arrived the day before and had to wait 2 and half hours before she got a hold of reception to let her into the hotel. I said "no way I am waiting that long, I have a conference to go to and I'm already 4 hours late". So I addressed a cleaning lady who happened to pass by, to please contact ANYONE to let me into my room. After 30 minutes going back and forth, we finally managed to get a hold of the receptionist who then, very annoyed and non-friendly, gave me my key. In total that took me 1 and half hours. Which made me loose even more time at the conference I came for. Terrible check-in experience.
Check-out was fine. It was a different receptionist.
Pardon my rant, but this has never happened before. For a 200+ euro per night, 4 star hotel, this is inexcusable. And apparently I was not the only one with this experience. Do better.

Oh and the room itself was great, but it had ants and a lot of long black hair everywhere from the previous guests. But that's a sidenote, everything else was totally fine.

2026-06-06 • via Nuitee
K
karim • solo_traveller • ma
10
2026-06-04 • via Nuitee
B
Bruno • family_with_children • pt
8
2026-06-04 • via Nuitee
M
Miguel • solo_traveller • es
10
Pros:

Todo perfecto y muy limpio

2026-06-02 • via Nuitee
L
Leidy Carolina • extended_group • es
9
Pros:

La verdad q muy bonitos amplió y limpios.

2026-06-01 • via Nuitee
V
Vivona • solo_traveller • es
10
2026-06-01 • via Nuitee
P
Pablo • extended_group • es
9
Muy buena estadía
Pros:

El alojamiento tenía muchos detalles agradables que hacían la diferencia. Estaba equipado exactamente para lo que se necesitaba. Muy conforme con nuestra estadía.

Cons:

La ubicación no era muy agradable para volver durante la noche caminando.

2026-05-31 • via Nuitee
B
Brayan • solo_traveller • es
10
Pros:

La habitación 🛏️ en si

Cons:

La ubicación

2026-05-30 • via Nuitee
J
Juan • couple • es
7
2026-05-29 • via Nuitee
S
Santino • solo_traveller • es
5
2026-05-28 • via Nuitee
E
Enahoro Eta • solo_traveller • ng
8
Pros:

Good apartment

Cons:

Reception is very poor. There's hardly anyone there to sort you out in case of issues. I waited outside the gate for two hours before checking in. No staff at the reception as at 3pm I got there, you have to call a number and the person on the other side will say because I booked through booking.com they don't have my details so I have to wait outside until she sends a form to my email for me to provide my complete details including my credit card details even after I have paid through booking. It's very frustrating. A hotel of that quality and standard should have a dedicated reception.

2026-05-28 • via Nuitee
H
Horelao Da Silva • solo_traveller • es
9
Pros:

Instalaciones

2026-05-28 • via Nuitee
R
Rui • solo_traveller • pt
8
2026-05-26 • via Nuitee
F
Filipa • couple • pt
10
Pros:

Incrível e espaçoso

Cons:

Localização e estacionamento péssimo

2026-05-26 • via Nuitee
F
Francisco Javier • solo_traveller • es
10
2026-05-25 • via Nuitee
D
DAVID • solo_traveller • es
8
2026-05-25 • via Nuitee
E
Ebert • solo_traveller • mx
10
Pros:

hermoso el lugar, super bonitas las instalaciones, muy cómodo y en planta baja, el personal muy amable

2026-05-24 • via Nuitee
S
Sonne • couple • de
1
2026-05-24 • via Nuitee
G
Guillermo • couple • ar
10
Pros:

La atencion del personal, la habitacion era excelente y todos los servicios y limpieza muy buenos.

Cons:

Creo que deberian aclarar mejor como contactar la recepcion. Yo ya habia leido otros comentarios y no tuve problemas pero vi mucha gente confundida durante la estadia.

2026-05-21 • via Nuitee