Sugar Mill hotel

Hotels
Independent
9.8 (26 reviews)
main street, West End, Tortola , West End , VG

Facilities

Television in common areas
Library
Free breakfast
Multilingual staff
Full-service spa
Wedding services
Tours/ticket assistance
Free self parking
Beach umbrellas
Free beach cabanas
See all facilities

Review Highlights

Pros:
Excellent food and ambiance
Beautiful location
Cons:
Room cleanliness issues
Service delays during busy times

Categories

Cleanliness
9.03
The room had a musty smell and signs of neglect, indicating a need for improvement.
Service
9.99
Managers are efficient and polite, but the service can be delayed and forgetful during busy times.
Location
10
Located in a beautiful area, despite some minor issues.
Room Quality
9.45
Comfortable room but furnishings are outdated and the overall condition needs work.
Amenities
10
While some areas need cleaning, the overall ambiance and offerings are appealing.
Value for Money
9.94
Good stay overall but some aspects did not meet expectations for the price paid.
Food and Beverage
10
Excellent food and ambiance at the restaurants and bar, with good service despite delays.
Overall Experience
10
A good stay in a beautiful place with potential improvements needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:10

Property Description

Luxurious Spa Services
Indulge in relaxing massages and spa treatments at our full-service spa, perfect for unwinding after a day of exploring the island.

Gourmet Dining Options
Satisfy your palate at our multiple dining establishments, offering a variety of cuisines to suit every taste. Don't miss the complimentary cooked-to-order breakfast served daily.

Beachside Bars and Lounges
Enjoy a refreshing drink at the beach bar or one of our stylish bars/lounges while taking in breathtaking ocean views.

Experience luxury and relaxation at Sugar Mill Hotel. Book now for an unforgettable stay.

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Covid

    Property follows sanitization practices of COVID-19 Guidelines (WHO)

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

9.8
Based on 26 reviews
Cleanliness: 9.03
Service: 9.99
Location: 10
Room Quality: 9.45
Amenities: 10
Value for Money: 9.94
Food and Beverage: 10
Overall Experience: 10
S
stacey
10
Pros:

The owners , who are a married couple, provide a wonderful welcome when you arrive

2025-09-04 via Nuitee
T
Travis Ryan partner
10
Pros:

Would give it 15 out of 10 stars if I could! Great stay and experience with wonderful staff!

2025-08-06 via Nuitee
P
Philip
6
Good but could be better (for the money)
Pros:

Our room was comfortable and fine. The furnishings were older, showing their age. The beds are basic aluminum frames set against a separate unconnected decorative headboard. The walls, doors, cabinets all need work. There were 3 ashtrays in the room and one on the balcony even though this is a nonsmoking resort but the room did not smell like smoke — just musty. Lastly, the walkway to the room, an angled walkway, is treacherous when wet. The grounds are lovely but details like the pool tile at waterline has not been cleaned of green algae and there are no towels by the beach. The best part, by far, is the restaurants and bar. Excellent food and ambiance and service, though be prepared for substantial delays and forgetfulness if they get busy. The managers are efficient and polite but not warm and engaging. Overall, a good stay in a beautiful place that needs some shoeshine, spit, and polish.

2025-07-24 via Nuitee
M
Marc
10
Pros:

Wonderful stay at the West end.

2025-05-28 via Nuitee
N
Nelson family
10
Pros:

Very nice place to stay, wonderful staff, excellent restaurants

2025-05-02 via Nuitee
T
Todd family
10
Pros:

One of the best places to stay ever! Staff was amazing

2025-04-20 via Nuitee
D
Dana
8
Pros:

The staff were really great and helpful. The hotel was just a bit off the beaten path. The all inclusive is well worth it if you plan to spend most of your time at the hotel.

2025-02-28 via Nuitee
J
james
10
Pros:

Andrea and Rupert are outstanding hosts

2025-02-27 via Nuitee
F
ferdinand van der partner
8
Pros:

Beautifull property, would like to see more lighting on the pathways. GM&Staff all were very helpfull and friendly

2025-02-17 via Nuitee
G
george
10
Lovely Stay!
Pros:

At Sugar Mill Hotel we found a charming, cottage like accommodation. We had a view of the sea. Our hosts and all the staff were all helpful and friendly. The meals were excellent, and the atmosphere in the dining rooms perfect.

2025-02-05 via Nuitee
I
Isabelle
10
Overnight stay
Pros:

Had an overnight stay there after one week sailing. Andrea and her husband are wonderful hosts. I enjoyed my complementary drink on arrival. My room was very spacious and had everything you could need during your stay. The housekeeping was so helpful and polite and was there if you needed anything. I ate lunch and breakfast in the beach restaurant. Food was good but not special and I didn’t find the staff particularly welcoming there. On the other hand, I could not fault the main restaurant and enjoyed a beautiful meal in the evening.

2025-01-23 via Nuitee
C
Christa partner
10
Pros:

Traditional Caribbean hotel, upscale with nice amenities. The owners were on site, great hospitality, excellent food. Staff friendly, helpful and truly interested in making our stay memorable.

2025-01-13 via Nuitee
B
Bradford partner
10
Pros:

We had a great time! Everyone at Sugar Mill was friendly and helpful. The restaurant is very good and everything on the menu is fantastic. It,s close to West End to pick up ferries or charters and not too far from Road Town either. The property is beautiful with lush, tastefuly landscaped vegetation and great views of the water.

2025-01-13 via Nuitee
J
James family
10
Pros:

The owners take such a hands-on approach. It's a fabulous boutique property. They have done a wonderful job of preserving the feel of the old sugar mill, while providing modern convivences.

2024-12-16 via Nuitee
G
Gregory
10
Pros:

Well run, beautiful and charming. Food was outstanding!

2024-07-22 via Nuitee
M
Mary Jo friends
10
Pros:

Loved the dining experience! Nice pool too!

2024-07-08 via Nuitee
G
Greg family
10
Pros:

Suger Mill is very clean with a friendly staff. Dining was fantastic.

2024-07-01 via Nuitee
P
Pamela Jayne partner
10
Pros:

Lovely place to stay great food too.

2024-05-28 via Nuitee
J
JASON family
10
Pros:

Very good customer service and very good food. Will definitely be a repeat customer. Need a rental car for a day. They got you covered. Not enough time for breakfast before your flight. They pack one for you. Above my expectations.

2024-05-01 via Nuitee
C
Chris partner
10
Pros:

This is a quaint boutique resort with amazing staff. Two restaurants on property are your primary choices and the food was excellent! Highly recommend if you’re looking for a quiet getaway.

2024-04-29 via Nuitee