Hampton Inn & Suites Rochester Downtown

Hotels
•
Hampton Inn
9.1 (499 reviews)
101 South Union Street , Rochester , us
+1 585-450-3801

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Children allowed

Facilities

Fitness facilities
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Good breakfast
Cons:
High price
Issues with bedding
Dinner menu not appealing

Categories

Cleanliness
9.43
Multiple mentions of clean rooms and well-managed property.
Service
9.9
Staff received positive feedback for attentiveness and professionalism.
Location
9.44
Central location with convenient access to attractions.
Room Quality
8.89
Rooms are described as nice but noted issues with bedding.
Amenities
8.92
Amenities were good, but some dining options were criticized.
Value for Money
8.38
Rated a bit high by some guests; perceived as overpriced by a few.
Food and Beverage
8.43
Breakfast received positive remarks, but dinner options lacked appeal.
Overall Experience
9.4
Overall provided a pleasant stay with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:11

Property Description

Convenient Location
Located in the heart of Rochester, Hampton Inn & Suites Rochester Downtown offers easy access to popular attractions like George Eastman House and Susan B Anthony House. University of Rochester and Seneca Park are also just a short drive away.

Comfortable Accommodation
The air-conditioned rooms at our 3-star hotel are equipped with modern amenities including a TV and complimentary toiletries, ensuring a comfortable stay for our guests.

Exceptional Service
Our dedicated staff at the 24-hour front desk are always ready to assist you, making sure your needs are met promptly and efficiently.

Experience the best of Rochester at Hampton Inn & Suites Rochester Downtown. Book your stay now for a memorable and convenient visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 499 reviews
Cleanliness: 9.43
Service: 9.9
Location: 9.44
Room Quality: 8.89
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 9.4
J
Jannet Quinones • solo_traveller • us
9
2026-08-24 • via Nuitee
A
Andrew • solo_traveller • gb
10
Great location for visiting the strong museum.
Pros:

Great location for what was needed. Staff very helpful. Included breakfast a bonus. Spacious rooms

Cons:

Nothing

2026-08-15 • via Nuitee
G
Guriel • family_with_children • us
9
2026-08-05 • via Nuitee
K
Katerina • family_with_children • ca
7
2026-08-04 • via Nuitee
J
Jeff • couple • ca
10
Pros:

Very friendly staff, the newer hotel was great and very clean. We really enjoyed our stay.

Cons:

Coffee was not hot at Lily's restaurant.

2026-07-25 • via Nuitee
M
Mark • couple • us
10
One night stay near downtown Rochester
Pros:

Hotel was 3 years old. Super clean and nice. Concrete floors so no room noise .

Cons:

Nothing

2026-07-06 • via Nuitee
B
blac • solo_traveller • us
10
2026-06-26 • via Nuitee
Z
Zach • family_with_children • us
8
Clean, friendly staff, safe/good location
Pros:

Location to strong museum of play

2026-06-23 • via Nuitee
P
Patricia A. • solo_traveller • us
9
2026-05-22 • via Nuitee
Y
Yopita • family_with_children • us
10
Pros:

Clean and near the play museum

2026-05-22 • via Nuitee
T
Thierry • family_with_children • ch
10
2026-05-17 • via Nuitee
G
Glykeria Eri • family_with_children • us
1
Ruined by check-in
Cons:

The lady who checked us in had the worst customer service
I’ve ever experienced, period in over 50 years!!!!

2026-05-01 • via Nuitee
R
Rajeev • solo_traveller • us
10
Pros:

Excellent location.
On-site restaurant and all of the other hotel amenities you could want (breakfast, pool, fitness, etc.).

2026-04-27 • via Nuitee
S
shirley • family_with_children • us
9
Awesome. Deserve a 10 rating. I gave it a 9 due to the parking situation. I will stay here again .
Pros:

Enjoyed my stay. Everything was clean and the staff was available and accommodating. The breakfast was very good. The bed was amazing.

Cons:

No parking on the premises. Had to use the overflow parking across the street. Just have to make sure you have everything you need from your car before parking. There was an issue with the TV in the room. Staff was there to assist.

2026-04-20 • via Nuitee
B
Beatrice • family_with_children • us
9
2026-04-17 • via Nuitee
S
Smullen • solo_traveller • us
10
Pros:

Everything

Cons:

N/a

2026-04-16 • via Nuitee
B
BRADLEY • couple • us
10
2026-04-14 • via Nuitee
L
Lisa • family_with_children • us
10
Pros:

Clean and gave towels

Cons:

Small parking lot

2026-04-13 • via Nuitee
T
Trejo • extended_group • ca
8
Great for a quick getaway
Pros:

Location and cleanliness

Cons:

The parking situation, it would be nice to be informed at check in of the over flow parking ordeal

2026-04-11 • via Nuitee
S
Shira • extended_group • ca
8
2026-04-07 • via Nuitee