Best Western Queen Victoria Market Hotel

Hotels
•
Best Western
8.6 (1051 reviews)
77 - 79 Capel Street , Melbourne , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Lack of breakfast

Categories

Cleanliness
8.49
Most reviews mentioned the hotel was clean, but some complained about the rooms being small and cluttered.
Service
9.46
Many guests found the staff to be friendly and helpful, though a few noted issues with communication.
Location
9.5
Multiple reviews praised the excellent location close to Queen Victoria market.
Room Quality
7.95
Some reviews indicated that the rooms were small and had issues with layout.
Amenities
8.48
Basic facilities were available, though the lack of breakfast options was a downside for some.
Value for Money
8.44
Many guests felt they got what they paid for, although some mentioned that the rooms were small.
Food and Beverage
7.49
Lack of breakfast offerings mentioned in several reviews.
Overall Experience
8.96
General consensus is that guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:49

Property Description

Convenient Location:
Situated in the heart of Melbourne, just 1.1 km from the Melbourne City Conference Centre, Best Western Queen Victoria Market Hotel offers a central base for exploring the city's attractions.

Modern Amenities:
Experience comfort and convenience with air-conditioned rooms, free WiFi, a business centre, and luggage storage facilities at this 4-star hotel. Each room is equipped with a desk, flat-screen TV, and a fridge for a pleasant stay.

Nearby Attractions:
Explore popular landmarks like Melbourne Central Station, Block Arcade Melbourne, and Melbourne Museum, all within easy reach of the hotel. Don't miss out on the vibrant city life just steps away from your accommodation.

Ready to immerse yourself in the vibrant city of Melbourne? Book your stay at Best Western Queen Victoria Market Hotel now!

Important information:

The property's office opening hours are:
- From Monday to Friday from 08:30 to 19:00
- On Saturdays from 08:30 to 18:00
- On Sundays and on public holidays from 08:30 to 17:00
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.6
Based on 1051 reviews
Cleanliness: 8.49
Service: 9.46
Location: 9.5
Room Quality: 7.95
Amenities: 8.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.96
B
Benz Ivo • couple • au
9
2026-06-19 • via Nuitee
C
Cheree • couple • au
10
Pros:

Convenient location, easy access friendly staff

2026-06-19 • via Nuitee
G
Geffen • solo_traveller • au
8
Pros:

Great location and price

Cons:

Pretty small room. Wasn’t aware that there were only 2 single beds and not a double/queen/king

2026-06-18 • via Nuitee
P
Peggy • couple • gb
5
Not ideal
Pros:

Location

Cons:

Room was very small, surrounding area shabby. Reception not always manned even though when it was manned the lady was helpful

2026-06-17 • via Nuitee
J
Jayde • family_with_children • au
10
2026-06-14 • via Nuitee
C
Cheryl • family_with_children • nz
8
Clean, comfy and convenient
Pros:

Friendly staff, great location, and super comfy beds. The view of the city skyline from our room was unexpectedly spectacular!

Cons:

Not the most spacious room, but it was perfectly good for a short stay.

2026-06-11 • via Nuitee
H
HonSang • extended_group • hk
10
2026-06-09 • via Nuitee
M
montazeri • extended_group • ir
9
2026-06-08 • via Nuitee
L
Lilia • solo_traveller • au
8
Pros:

There was a hair dryer. 😍♥️

Cons:

There was no microwave. 🥲

2026-06-08 • via Nuitee
H
Horsnell • solo_traveller • au
1
Not a good hotel
Cons:

Not very good we checked in at 230pm  2 rooms  for 2 couples and we got single bed s we had to wait a hour and a half to get other rooms because where not ready for us when check out ,is 10 and we got there at 230pm didnt get in to room til almost 4pm and it toke atleast 35 minutes at front counter . So yes we where not happy at all .  Some sort of refund would be ideal but not going to hold my breath  thanks for shit stay .



Regards 

2026-06-08 • via Nuitee
M
marcia • solo_traveller • au
7
Pros:

Very clean amazing location. Tea and coffee in the room and toiletries great Japanese eatery on next corner.

Cons:

Hard pilows. Didn't get much sleep due to mattress.would def stay again with twin beds. Slow check in.

2026-06-07 • via Nuitee
D
Dianne • solo_traveller • nz
4
Pros:

It was central to where we wanted to be.

Cons:

Very tiny space

2026-06-05 • via Nuitee
J
John • solo_traveller • au
9
A friendly, comfortable home base for exploring Melbourne
Pros:

A convenient location in a quiet street close to the city centre. The staff were helpful - Connie is wonderfully friendly and always ready to assist guests.

2026-06-04 • via Nuitee
C
Christine • couple • au
8
2026-06-03 • via Nuitee
M
Michelle • family_with_children • au
9
Perfect place to stay if you want to explore the Queen VIC market. It’s nice and clean, in a quiet street but very close
Pros:

It was clean, good value for
Money and in a great
Location

2026-06-02 • via Nuitee
C
Chelsea • couple • au
9
comfortable and close to everything we needed
Pros:

location

Cons:

nothing

2026-06-02 • via Nuitee
F
Fisher • solo_traveller • au
8
2026-05-31 • via Nuitee
M
Mariya • solo_traveller • au
7
2026-05-29 • via Nuitee
A
Aleisha • couple • au
8
Convenient, easy and clean
Pros:

Location, cleanliness

Cons:

Hard to understand staff

2026-05-28 • via Nuitee
I
Iuliia • solo_traveller • ru
10
2026-05-27 • via Nuitee