Best Western Queen Victoria Market Hotel

Hotels
•
Best Western
8.6 (1101 reviews)
77 - 79 Capel Street , Melbourne , AU
+61 3 9101 7898

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Business center
Heating
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Lack of breakfast

Categories

Cleanliness
8.49
Most reviews mentioned the hotel was clean, but some complained about the rooms being small and cluttered.
Service
9.46
Many guests found the staff to be friendly and helpful, though a few noted issues with communication.
Location
9.5
Multiple reviews praised the excellent location close to Queen Victoria market.
Room Quality
7.95
Some reviews indicated that the rooms were small and had issues with layout.
Amenities
8.48
Basic facilities were available, though the lack of breakfast options was a downside for some.
Value for Money
8.44
Many guests felt they got what they paid for, although some mentioned that the rooms were small.
Food and Beverage
7.49
Lack of breakfast offerings mentioned in several reviews.
Overall Experience
8.96
General consensus is that guests enjoyed their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:49

Property Description

Convenient Location:
Situated in the heart of Melbourne, just 1.1 km from the Melbourne City Conference Centre, Best Western Queen Victoria Market Hotel offers a central base for exploring the city's attractions.

Modern Amenities:
Experience comfort and convenience with air-conditioned rooms, free WiFi, a business centre, and luggage storage facilities at this 4-star hotel. Each room is equipped with a desk, flat-screen TV, and a fridge for a pleasant stay.

Nearby Attractions:
Explore popular landmarks like Melbourne Central Station, Block Arcade Melbourne, and Melbourne Museum, all within easy reach of the hotel. Don't miss out on the vibrant city life just steps away from your accommodation.

Ready to immerse yourself in the vibrant city of Melbourne? Book your stay at Best Western Queen Victoria Market Hotel now!

Important information:

The property's office opening hours are:
- From Monday to Friday from 08:30 to 19:00
- On Saturdays from 08:30 to 18:00
- On Sundays and on public holidays from 08:30 to 17:00
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.6
Based on 1101 reviews
Cleanliness: 8.49
Service: 9.46
Location: 9.5
Room Quality: 7.95
Amenities: 8.48
Value for Money: 8.44
Food and Beverage: 7.49
Overall Experience: 8.96
J
Jason • solo_traveller • au
9
What a Gem
Pros:

Location and price.
Very helpful staff.
Very clean. Very new looking rooms.
It's a 200m walk to Queen Vic Markets and the free tram stop.

Cons:

Like a lot of motels ventilation in the bathrooms are limited.
But staff were happy to supply extra towels.

2026-09-19 • via Nuitee
C
Cameron • solo_traveller • au
9
Pleasant apartments and area to stay. Staff were nice and helpful.
Pros:

I know I paid for it, but I got in very late and slept through. Unfortunately I can't review.

Cons:

Not much. Wasn't there long enough to complain. The 10am checkout is a touch early. 11am seems a bit more normal.

2026-09-15 • via Nuitee
S
Sharon Liang • solo_traveller • au
9
Pros:

Convenient location, friendly staff. Clean and cozy. Thanks!

Cons:

Room not big but reasonable.

2026-09-14 • via Nuitee
M
Michael • solo_traveller • au
10
Pros:

How easy it was to get around from our accommodation. Staff were friendly and the room was very clean.

2026-09-14 • via Nuitee
N
Nicole • solo_traveller • au
7
Pros:

The staff were friendly very helpful. The location was great. The room.had everything we needed and the beds very comfortable.

Cons:

The cleaning was lacking. Our beds were made, rubbish removed, and new towels provided. However, the bathroom floor wasn't vacuumed, and the toilet wasn't cleaned.

2026-09-13 • via Nuitee
A
Alan • couple • au
8
Very quiet and comfortable and good value for money for Melbourne CBD. Would stay there again if we had to got to the ci
Pros:

For the CBD it’s in a great location with good tram and Uber services

2026-09-06 • via Nuitee
H
ho • couple • au
9
2026-08-30 • via Nuitee
Z
Zijian • solo_traveller • au
10
2026-08-30 • via Nuitee
C
Cheryl • couple • au
10
Great hotel, clean and comfortable second time staying there and will book again
Pros:

Location

Cons:

Clean easy of acess

2026-08-28 • via Nuitee
E
Emerson • couple • au
9
2026-08-27 • via Nuitee
C
Camanthea • family_with_children • au
10
Our stay was really lovely, although short, the staff were really lovely, friendly and helpful 🥰 we would recommend this
Pros:

The bed was really comfy, place was clean and tidy, and the view was amazing

Cons:

Bathroom was a bit small but decent enough so that’s okay 😅

2026-08-27 • via Nuitee
K
Kathy • extended_group • au
7
2026-08-23 • via Nuitee
F
Fiona • solo_traveller • au
10
2026-08-23 • via Nuitee
T
Tayah • couple • au
8
2026-08-20 • via Nuitee
R
Rahul • solo_traveller • au
8
Good room. Common area quite small and only has stools
Pros:

Clean spacious room.

Cons:

Could have a soft pillow

2026-08-20 • via Nuitee
D
Deva Violeta • couple • id
6
2026-08-19 • via Nuitee
T
Tanwa • couple • au
8
2026-08-18 • via Nuitee
S
Sonalpreet • couple • au
10
Pros:

Everything is well managed

Cons:

Nothing .

2026-08-16 • via Nuitee
J
Jung • family_with_children • au
10
2026-08-16 • via Nuitee
C
Camilo Miguel • couple • ph
9
2026-08-14 • via Nuitee