THE FACE Style Hotel

Hotels
8.5 (2614 reviews)
1020 Jalan Sultan Ismail , Kuala Lumpur , my

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Beautiful rooms
Good service
Cons:
Cleanliness issues
Slow elevators

Categories

Cleanliness
7.71
Multiple mentions of cleanliness issues including dirty bathrooms and unclean floors.
Service
8.68
Good service noted, although some staff were described as stubborn.
Location
9.22
Great location with easy access to attractions.
Room Quality
8.67
Rooms described as beautiful with excellent views.
Amenities
8.2
Decent amenities but with issues like pool overcrowding.
Value for Money
8.16
Good value, though some reviewers feel not all aspects meet 5-star standards.
Food and Beverage
8.71
Breakfasts praised as good and plentiful.
Overall Experience
8.68
Overall a good experience, but with areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:30

Property Description

Luxurious Accommodation
Indulge in 5-star luxury at THE FACE Style, offering beautifully designed guest rooms with modern amenities like flat-screen TVs, free WiFi, and elegant bathrooms with premium toiletries.

Exceptional Facilities
Enjoy a refreshing swim in the outdoor pool, stay active at the fitness centre, and dine at the hotel's restaurant serving delectable cuisine. Benefit from conveniences like free parking, a 24-hour front desk, and a helpful concierge service.

Prime Location
Conveniently located just 1.2 km from the iconic Petronas Twin Towers, THE FACE Style is the perfect choice for travelers interested in shopping, sightseeing, and exploring the vibrant city centre.

Don't miss the chance to experience luxury and comfort at THE FACE Style. Book your stay now for an unforgettable hotel experience.

Important information:

A tourist tax of MYR 10 per room per night is applicable to all foreign guests. If you choose to pay at the property upon your arrival, you will have to pay the tourist tax directly at the property. If you pay for your reservation via Booking.com, we will collect this tax from you directly. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted from the extra charge.

Please present the same credit card used to guarantee your booking when checking in at the hotel. Please note that hotel may contact the cardholder for verification purposes.

The property requires a refundable security deposit upon check-in.

This property does not accommodate parties or wedding groups.

Any damage or loss to the property caused by the guests, including from smoking outside designated areas, will incur a cost an extra charge of MYR 500. Damages will be charged to the debit/credit card provided at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 2614 reviews
Cleanliness: 7.71
Service: 8.68
Location: 9.22
Room Quality: 8.67
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 8.68
V
Vaïana extended_group fr
2
Je ne recommande pas vraiment cet hôtel
Pros:

Le rooftop est beau avec une belle vue sur la ville , la grande suite était immense , belle et propre !

Cons:

En revanche l’hôtel est tellement grand que ça fait usine , il faut 15 min pour trouver une table au petit déjeuner , personne ne vient débarrasser tellement il y a de monde , le personnel n’est pas assez nombreux ce n’est même pas de leur faute. Le buffet est dévalisé en 2 secondes tout est vide.

Concernant l’ascenseur il faut en laisser 4 avant de pouvoir rentrer dans un tellement il y a de monde dedans on dirait le métro à l’heure de pointe ..

2026-08-15 via Nuitee
D
De felici couple it
7
2026-08-15 via Nuitee
A
Audrey couple fr
9
2026-08-15 via Nuitee
M
murielle family_with_children fr
6
Décevant par rapport au prix payé et en comparaison d autres établissements du même type à Kuala Lumpur
Pros:

L emplacement , le confort de la literie

Cons:

L accueil du personnel , le prix trop élevé , établissement trop grand et bruyant

2026-08-14 via Nuitee
R
romaura family_with_children it
8
Ottimo soggiorno
Pros:

Appartamento ampio, pulito, arredato con gusto e stile, bella vista sulla città. Piscina al 51 piano con vista mozzafiato.

Cons:

Piscina troppo caotica.

2026-08-13 via Nuitee
F
Florent solo_traveller ch
9
2026-08-12 via Nuitee
M
Marisa Gh solo_traveller es
9
Pros:

La ubicación y la piscina.

Cons:

Las instalaciones del gimnasio, muy pobres para un hotel de esa categoría.

2026-08-12 via Nuitee
H
Hanane solo_traveller fr
4
Ce n est pas un 5 étoiles
Pros:

L'emplacement

Cons:

La saleté, tapis et équipements sal en mauvais état, le petit déjeuner er le service.

2026-08-11 via Nuitee
H
Hamed couple om
7
Pros:

The location was in the middle of the city.

Cons:

The hotel was overcrowded and the elevator was full and crowded all time for block A&B both

2026-08-11 via Nuitee
M
Manuel couple it
8
Pros:

Tutto il resto

Cons:

Piscina sporca e affollata

2026-08-11 via Nuitee
S
Sanjugta couple au
5
Not a 5 star property ..despite lovely rooms, you feel like a sheep as so many people
Pros:

Lovely pool
Spacious room

Cons:

It was mega crowded
Lifts were packed
Foyer was stressful
Tap in room broken (bath)

2026-08-11 via Nuitee
A
Alarif couple ly
8
Pros:

Perfect for honeymoon

Cons:

Breakfast too crowded

2026-08-11 via Nuitee
H
Hamed couple om
7
2026-08-11 via Nuitee
M
Manuel couple it
10
Ottimo
Pros:

Bellissimo hotel con piscina a sfioro sul tetto. 20
Minuti a piedi per il centro

2026-08-11 via Nuitee
K
Khalid extended_group sa
8
ممكن تتكرر
Pros:

الموقع والنظافة

Cons:

لاشي

2026-08-10 via Nuitee
K
Kuzhagaliyeva family_with_children kz
8
2026-08-08 via Nuitee
A
Audrey couple fr
9
2026-08-08 via Nuitee
M
Mattia couple it
7
Pros:

Panorama dal 51º piano

Cons:

Troppo caotica

2026-08-08 via Nuitee
A
Azarel extended_group es
7
Obligatorio para disfrutar de su piscina infinita al skyline
Pros:

Todo el mérito se lo lleva la piscina infinita, tan solo por eso ya merece la pena. También a destacar la limpieza.

Cons:

Tan solo 4 ascensores para todo el hotel es muy deficiente, en horas puntas puedes tardar en subir o bajar más de 10-15 minutos, sin exagerar. Creo que ha sido el principal problema.

2026-08-08 via Nuitee
K
Khalid extended_group sa
8
جميل السكن
Pros:

الموقع

Cons:

لاشي

2026-08-08 via Nuitee