THE FACE Style Hotel

Hotels
8.5 (2614 reviews)
1020 Jalan Sultan Ismail , Kuala Lumpur , MY

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Beautiful rooms
Good service
Cons:
Cleanliness issues
Slow elevators

Categories

Cleanliness
7.71
Multiple mentions of cleanliness issues including dirty bathrooms and unclean floors.
Service
8.68
Good service noted, although some staff were described as stubborn.
Location
9.22
Great location with easy access to attractions.
Room Quality
8.67
Rooms described as beautiful with excellent views.
Amenities
8.2
Decent amenities but with issues like pool overcrowding.
Value for Money
8.16
Good value, though some reviewers feel not all aspects meet 5-star standards.
Food and Beverage
8.71
Breakfasts praised as good and plentiful.
Overall Experience
8.68
Overall a good experience, but with areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:30

Property Description

Luxurious Accommodation
Indulge in 5-star luxury at THE FACE Style, offering beautifully designed guest rooms with modern amenities like flat-screen TVs, free WiFi, and elegant bathrooms with premium toiletries.

Exceptional Facilities
Enjoy a refreshing swim in the outdoor pool, stay active at the fitness centre, and dine at the hotel's restaurant serving delectable cuisine. Benefit from conveniences like free parking, a 24-hour front desk, and a helpful concierge service.

Prime Location
Conveniently located just 1.2 km from the iconic Petronas Twin Towers, THE FACE Style is the perfect choice for travelers interested in shopping, sightseeing, and exploring the vibrant city centre.

Don't miss the chance to experience luxury and comfort at THE FACE Style. Book your stay now for an unforgettable hotel experience.

Important information:

A tourist tax of MYR 10 per room per night is applicable to all foreign guests. If you choose to pay at the property upon your arrival, you will have to pay the tourist tax directly at the property. If you pay for your reservation via Booking.com, we will collect this tax from you directly. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted from the extra charge.

Please present the same credit card used to guarantee your booking when checking in at the hotel. Please note that hotel may contact the cardholder for verification purposes.

The property requires a refundable security deposit upon check-in.

This property does not accommodate parties or wedding groups.

Any damage or loss to the property caused by the guests, including from smoking outside designated areas, will incur a cost an extra charge of MYR 500. Damages will be charged to the debit/credit card provided at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 2614 reviews
Cleanliness: 7.71
Service: 8.68
Location: 9.22
Room Quality: 8.67
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 8.68
I
Islam Benchinoune • solo_traveller • ae
10
Pros:

Excellent hotel!
Great location, very clean and comfortable. The breakfast was perfect with a great variety of choices. Overall, a wonderful experience and highly recommended!

2026-09-12 • via Nuitee
Z
Zulkefli • family_with_children • sg
10
2026-09-12 • via Nuitee
G
Giuseppe • family_with_children • it
9
2026-09-10 • via Nuitee
J
Jamil • couple • au
10
Pros:

very specious room with large fridge

Cons:

crowd a bit heavy in pool

2026-09-10 • via Nuitee
M
Mahmood Majeed • solo_traveller • bh
6
2026-09-10 • via Nuitee
D
Dennis • couple • de
8
2026-09-09 • via Nuitee
A
Ammar • couple • de
10
2026-09-08 • via Nuitee
S
Salwa • couple • my
10
Pros:

facility

2026-09-08 • via Nuitee
A
Ana • family_with_children • es
4
There are better options out there.
Pros:

Apartment was very spacious. 51st floor pool is epic.

Cons:

Dealing with staff feels like a bureaucracy. Little focus on service. We took a family apartment. The washing machine was broken. The doors and walls had stains from wear. The windows were super dirty. The kitchen had no plates and cutelary for only two people. We ordered room service, which came in a plastic boxes, without napkins. The room was bare. Essentially like in the photos, but with most of the decorations removed. In the fitness space many machines were broken. It’s listed as 5 stars, but far from that designation. It feels management does not have much love for the place. Mainly a huge high traffic hotel.

2026-09-06 • via Nuitee
M
Mehdi • extended_group • dz
8
2026-09-05 • via Nuitee
M
Mehdi Abderaouf • couple • dz
8
2026-09-05 • via Nuitee
R
Ricarda • extended_group • de
10
Aussergewöhnlich
Pros:

Mega sauber und hochwertig und schön

Cons:

Es gibt nichts

2026-09-05 • via Nuitee
V
Vaibhav • couple • in
9
2026-09-04 • via Nuitee
H
HADOUN • family_with_children • dz
7
2026-09-02 • via Nuitee
E
Ethan • couple • ie
10
2026-09-02 • via Nuitee
U
Uzma • solo_traveller • nl
10
Favoriete hotel in KL
Pros:

Altijd fijn top service !

2026-09-01 • via Nuitee
A
Ana Paula Santos • solo_traveller • pt
10
Pros:

Gostei imenso do tamanho do quarto e das comodidades do mesmo.
A piscina tinha uma vista fabulosa e o pequeno almoço além de variado, tinha imensa qualidade. Fizeram cheek in duas horas antes por cortesia.

Cons:

Apenas o facto da zona da piscina ser pouco espaçosa e ter poucas cadeiras. O elevador demorava imenso a chegar e estava muitas vezes em manutenção. Não dão toalhas de piscina.

2026-08-31 • via Nuitee
H
Hamza • couple • es
7
Bien en general
Pros:

El personal es muy amable.
En la habitación tienes una cafetera con cápsulas, un buen gesto.

Cons:

Las esperas para la hora del desayuno, el comedor es pequeño y se forman colas de 10-15min de espera para que te den una mesa. Hemos estado 4 días y hemos esperado los 4.
El aire acondicionado suena muy fuerte.
El agua caliente salía con muy poca presión

2026-08-30 • via Nuitee
A
Ali • couple • se
8
2026-08-30 • via Nuitee
A
Adel • extended_group • dz
9
2026-08-30 • via Nuitee