THE FACE Style Hotel

Hotels
8.5 (2560 reviews)
1020 Jalan Sultan Ismail , Kuala Lumpur , my

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Beautiful rooms
Good service
Cons:
Cleanliness issues
Slow elevators

Categories

Cleanliness
7.71
Multiple mentions of cleanliness issues including dirty bathrooms and unclean floors.
Service
8.68
Good service noted, although some staff were described as stubborn.
Location
9.22
Great location with easy access to attractions.
Room Quality
8.67
Rooms described as beautiful with excellent views.
Amenities
8.2
Decent amenities but with issues like pool overcrowding.
Value for Money
8.16
Good value, though some reviewers feel not all aspects meet 5-star standards.
Food and Beverage
8.71
Breakfasts praised as good and plentiful.
Overall Experience
8.68
Overall a good experience, but with areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:30

Property Description

Luxurious Accommodation
Indulge in 5-star luxury at THE FACE Style, offering beautifully designed guest rooms with modern amenities like flat-screen TVs, free WiFi, and elegant bathrooms with premium toiletries.

Exceptional Facilities
Enjoy a refreshing swim in the outdoor pool, stay active at the fitness centre, and dine at the hotel's restaurant serving delectable cuisine. Benefit from conveniences like free parking, a 24-hour front desk, and a helpful concierge service.

Prime Location
Conveniently located just 1.2 km from the iconic Petronas Twin Towers, THE FACE Style is the perfect choice for travelers interested in shopping, sightseeing, and exploring the vibrant city centre.

Don't miss the chance to experience luxury and comfort at THE FACE Style. Book your stay now for an unforgettable hotel experience.

Important information:

A tourist tax of MYR 10 per room per night is applicable to all foreign guests. If you choose to pay at the property upon your arrival, you will have to pay the tourist tax directly at the property. If you pay for your reservation via Booking.com, we will collect this tax from you directly. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted from the extra charge.

Please present the same credit card used to guarantee your booking when checking in at the hotel. Please note that hotel may contact the cardholder for verification purposes.

The property requires a refundable security deposit upon check-in.

This property does not accommodate parties or wedding groups.

Any damage or loss to the property caused by the guests, including from smoking outside designated areas, will incur a cost an extra charge of MYR 500. Damages will be charged to the debit/credit card provided at the time of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 2560 reviews
Cleanliness: 7.71
Service: 8.68
Location: 9.22
Room Quality: 8.67
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 8.71
Overall Experience: 8.68
M
Melad solo_traveller be
1
Afschuwelijk
Pros:

Design kamer maar dat is ook alles

Cons:

Onbeschoft personeel , de eerste 5 sterrenhotel in me’n leven die ik binnenkom dat ze je niet helpen met je valiezen , ze spreken geen woord engels , ik had extra betaald voor een suite met uitzicht maar toen in toekwam was dit niet meer mogelijk en toen ik een refund vroeg was dit ook niet mogelijk dus eigelijk betaald voor een kamer die ik niet gekregen heb , het zwembad boven zitten er zoveel indiers dat het water currysaus geworden was , en dan gezwegen over de liften die je soms 15 minuten op moest wachten en daarnaast kwam ik s’nachts terug naar me’n hotel en probeerde 2 jongens me af te persen voor geld en 2 security guards die 24/7 op hun fluit staan te blazen zagen dit gebeuren en hebben er niks aan gedaan , lang verhaal kort , buiten de design van de kamers is dit maximum een 3*** hotel

2026-07-04 via Nuitee
A
Antonella family_with_children it
10
2026-07-03 via Nuitee
S
Suda extended_group th
9
2026-07-03 via Nuitee
S
Shajur family_with_children gb
7
2026-07-03 via Nuitee
M
Muhammad couple ae
10
2026-07-02 via Nuitee
N
NURHASHIRA solo_traveller my
9
2026-07-01 via Nuitee
E
Ei couple mm
1
糟糕透了
Pros:

位置还不错

Cons:

服务

2026-06-30 via Nuitee
R
Raul Alexievici solo_traveller ro
10
2026-06-27 via Nuitee
I
Iman Oulad H.H. solo_traveller be
4
Geen vijf sterren waard.
Pros:

Grote kamer.
Uitgebreid ontbijt.

Cons:

- Geen airco in de lift of in de hotelgangen, enkel in de lobby
- wachtrij aan de lift omdat het hotel zo druk is
- Airco op de kamer lekte
- Gordijn in de kamer was gescheurd
- er zat een barst in de kamerspiegel
- Zwembad boven is OVERbevolkt en het water leek niet proper
- constante file van taxis aan de ingang van het hotel

2026-06-26 via Nuitee
M
mohamed solo_traveller fr
10
Pros:

Jai aimé l'hôtel c est pas ma 1er fois la bas c est toujours bon dallez la bas

2026-06-26 via Nuitee
W
Wen Hui couple tw
9
整體不錯!
Pros:

泳池很漂亮

Cons:

隔音比較不好 電梯等比較久

2026-06-26 via Nuitee
L
Lakhouil solo_traveller fr
8
2026-06-25 via Nuitee
T
Teoh solo_traveller my
9
2026-06-23 via Nuitee
A
Anwar couple my
10
2026-06-23 via Nuitee
A
Anwar couple my
10
2026-06-23 via Nuitee
O
Osama family_with_children sa
9
Pros:

Location was very good

Cons:

Room service is not good enough

2026-06-21 via Nuitee
T
Tabarek couple be
10
Pros:

كل شي كان جميل ونظيف ومرتب انصح به. والموقع قريب على كل شي حقاً.

Cons:

لاشي.

2026-06-21 via Nuitee
M
Manoj Kumar extended_group in
3
Pathetic place to stay
Pros:

Location only can say it’s good

Cons:

There lifts not working , neighbors rooms kept open and smelling , no one to response and support. All over it’s pathetic

2026-06-21 via Nuitee
T
Taibi couple fr
9
Pros:

Super établissement bien situé. Les chambres sont propres et spacieuses. La piscine a une magnifique vue.

Cons:

Trop de monde dans l’hôtel, parfois l’attente des ascenseur est long.

2026-06-21 via Nuitee
L
Luigi couple nl
7
2026-06-18 via Nuitee