Residence - Palais Hörtenberg

Hotels
•
Independent
9.4 (107 reviews)
Via Museo, Bolzano, BZ, 39100 , Bolzano , IT
39-0-4711800355

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Pets allowed

Facilities

Full-service spa
Carport
Free WiFi
Designated smoking area
Wheelchair accessible
Elevator
Television in common areas
Front desk (limited hours)
Full-service spa
Parking (limited spaces)
See all facilities

Review Highlights

Pros:
Spacious rooms
Great location
High-tech accommodations
Cons:
Air conditioning did not cool low enough
Parking is expensive

Categories

Cleanliness
9.35
Very clean and modern accommodation in Bolzano.
Service
9.85
Girls at front desk attentive, very nice at reception.
Location
9.85
Excellent location with easy access to restaurants and shops.
Room Quality
9.35
Spacious and modern rooms with comfortable beds.
Amenities
9.35
High-tech features and good facilities available.
Value for Money
9.35
Standard quality for this hotel tier.
Food and Beverage
8.35
Breakfast enjoyed on the terrace, but could be improved.
Overall Experience
9.75
Overall a wonderful stay with great amenities and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 01:50

Property Description

Discover a sanctuary of comfort and relaxation at Residence - Palais Hörtenberg, perfectly situated in the heart of Bolzano.

Indulge in Exceptional Accommodations
Each of our 34 air-conditioned rooms features plush pillowtop beds, premium bedding, and espresso makers to ensure a restful stay. Unwind while streaming your favorite shows on a 55-inch plasma TV, or enjoy a refreshing shower with rainfall showerheads.

Relax and Rejuvenate
Take time to treat yourself with our full-service spa, where you can unwind and recharge after a day of exploring nearby attractions, such as the Museo Archeologico dell'Alto Adige and Piazza Walther.

Convenient Amenities for Your Stay
Enjoy free Wi-Fi access, laundry facilities, and parking, making your stay as seamless as possible. With an elevator and a vending machine on-site, everything you need is just a touch away.

Book your stay at Residence - Palais Hörtenberg today and experience the perfect balance of luxury and leisure!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.4
Based on 107 reviews
Cleanliness: 9.35
Service: 9.85
Location: 9.85
Room Quality: 9.35
Amenities: 9.35
Value for Money: 9.35
Food and Beverage: 8.35
Overall Experience: 9.75
P
Philipp • couple • ch
8
2026-06-12 • via Nuitee
I
Ibrahim • family_with_children • sa
10
Pros:

في وسط السنتر ما تحتاج سياره نظيف وفخم وواسع
يوفر مواقف غير مجانية

Cons:

المواقف غير مجانية

2026-06-12 • via Nuitee
H
Hwa Jung • couple • au
10
2026-06-10 • via Nuitee
M
Markus • solo_traveller • de
10
Pros:

Es war alles perfekt.

2026-06-10 • via Nuitee
V
Vanessa • solo_traveller • at
9
Top!
Pros:

Das Zimmer war sehr modern gestaltet, neue Einrichtung, sehr sauber! Hatten eine Mikrowelle, Wasserkocher, Kaffeemaschine, Kühlschrank, Safe und 2 Fernseher im Zimmer. Genügend Schrankfläche vorhanden. Relativ großer Balkon.
Zur Info: Zimmerreinigung und Handtuchwechsel kann an der Rezeption gegen Aufpreis erworben werden. Das ist hier nicht inkludiert.
Frühstück wir keines angeboten.
Großzügige Tiefgarage für 25€/Nacht vorhanden. Super Lage! Gerne wieder!

2026-06-08 • via Nuitee
J
Joel • couple • us
10
Probably my favorite of all the places we stayed in Italy. If we come back this is where we will stay!!
Pros:

Everything, I don’t know where to start, it’s not really a hotel but it’s also not an apartment. Check in desk is open 8 to 8, check in staff are great and very friendly and helpful. The rooms are huge including the bathrooms, double sinks and a 6-7’ shower, really nice king size bed. The place seems to be brand new on the inside, oh yeah they have a free laundry room too. 7-12 minute walk from the train station depending on how much luggage you have, right in the middle of town and 1 block from a beautiful park.

Cons:

No breakfast on the premises, but that being said they have 3 breakfast options all within easy walking distance.

2026-06-06 • via Nuitee
مشاري • couple • sa
10
2026-06-06 • via Nuitee
M
Marcano • family_with_children • it
10
Ubicazione perfetta, struttura super pulita, molto moderna ci ritorneremo.
Pros:

L’ubicazione come prima cosa.

2026-06-06 • via Nuitee
H
Hamda • family_with_children • ae
10
2026-06-05 • via Nuitee
M
Marek • couple • cz
8
Pros:

A comfortable room with a balcony in the city center.

2026-06-04 • via Nuitee
V
Vanessa • couple • br
10
Espetacular!
Pros:

Ótima localização, limpeza e atendimento. Super atenciosos até quando o horário de check in ou check out precisa ser diferente do combinado. Tudo novo e de ótima qualidade. Voltarei com certeza!

2026-06-04 • via Nuitee
C
Christian • family_with_children • de
6
Pros:

Zentrale Lage.

Cons:

Kein frühstück im Hotel möglich.

2026-06-03 • via Nuitee
A
azefraze • family_with_children • de
9
Pros:

Alles super

Cons:

Der frühe checkout um 10.00 uhr ist nicht ok

2026-06-02 • via Nuitee
J
Juan • couple • us
10
2026-06-02 • via Nuitee
E
Ewa • couple • de
10
Pros:

Traumlage -über der Stadt-sehr bequemes Bett-Super Service-leckeres Frühstücksbuffet

2026-06-01 • via Nuitee
M
Mary-Ann • couple • au
9
Pleasant stay, good facilities - highly recommend.
Pros:

Great location.
Friendly staff.
Spacious, modern room.
Underground parking.

Cons:

Parking cost $25 euros, as we didn’t book directly through the hotel.

2026-06-01 • via Nuitee
M
MattLeeves • solo_traveller • gb
9
2026-06-01 • via Nuitee
A
Amersek • solo_traveller • de
8
Pros:

Unkompliziert

Cons:

Wasser in der Dusche ist nicht gut abgelaufen

2026-06-01 • via Nuitee
R
Razgon • family_with_children • il
10
ממליצה בחום אנחנו בטוח נחזור!!!
Pros:

אהבנו הכל, החדר מרווח מאוד, המיטות ענקיות ונוחות, מקלחת גדולה, 2 כיורים, מטבח מאובזר, והנוף כמו גלויה.
מתחת למלון יש סופר ענק ורחוב תוסס עם חנויות אופנה, ברים, בתי קפה וגלידות.

Cons:

אין ניקיון יומי והחלפת מגבות, זה בתוספת תשלום.
החניון בתשלום של 25 אירו ליום.
אבל זה סביר בהחלט ולא הוריד לנו מהחוויה.

2026-05-31 • via Nuitee
K
Khaled • family_with_children • sa
10
جميل فوق التقييم
Pros:

الفندق فوق التقييم كل شي الكتروني والدخول بباسوورد
يوجد باركينج
بقلب السنتر يفتح الفندق على اتش ام وسبار وصيدلية dmوكل المحلات قريبة جداً
الموقع ممتاز جداً

Cons:

الباركينج برسوم تقريباً 25 يورو

2026-05-30 • via Nuitee