Aloft by Marriott New York Chelsea

Hotels
•
Aloft
8.4 (1381 reviews)
132 West 28th Street , New York , US
+1 212-961-6111

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Cons:
Small rooms
Poor breakfast options
Room service issues

Categories

Cleanliness
8.26
Some reviews note clean rooms, but there were mentions of issues with room service.
Service
9.03
Most reviews highlight friendly staff and helpful service despite some minor issues.
Location
9.27
Numerous mentions of excellent location close to transport and attractions.
Room Quality
7.72
Rooms were noted as clean but often described as small and potentially cramped.
Amenities
8.25
Positive mentions of complementary items, though some wish for more storage.
Value for Money
8.21
Some reviews point out that the pricing may not align with the overall experience, but decent value for the location.
Food and Beverage
7.76
Breakfast options were criticized for being poor and inadequate.
Overall Experience
8.73
Overall satisfaction noted, with a good experience despite some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:13

Property Description

Modern Comforts and Prime Location
Aloft New York Chelsea, a 4-star hotel in the heart of New York, offers a seamless blend of modern comforts and a prime location. With allergy-free rooms, free WiFi, and a stylish bar, this hotel ensures a comfortable stay for every guest.

Convenience at Your Fingertips
Enjoy express check-in/out, a shared lounge, and a 24-hour front desk at Aloft New York Chelsea. The hotel also features an ATM, evening entertainment, and a business centre, catering to all your needs during your stay.

Near Top Attractions
Situated just 700 meters from Madison Square Garden, Aloft New York Chelsea is surrounded by iconic landmarks like the Flatiron Building and Empire State Building. Don't miss the chance to explore the best of New York from this centrally located hotel.

Book now for an unforgettable stay at Aloft New York Chelsea.

Important information:

Pet Policy - 2 pets 30lbs maximum per room with 50USD Non refundable Fee per room per stay.
Pets Welcome, Pet Fee: 50 USD per room per day up to 150 USD per room per stay(Nonrefundable)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 1381 reviews
Cleanliness: 8.26
Service: 9.03
Location: 9.27
Room Quality: 7.72
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 8.73
K
Kay • solo_traveller • gb
9
Pros:

Room size, cleanliness and friendly staff

2026-09-19 • via Nuitee
B
Bradley • couple • au
10
2026-09-17 • via Nuitee
H
Hsin-Yu • solo_traveller • tw
10
2026-09-16 • via Nuitee
I
Iryna • couple • ua
8
2026-09-16 • via Nuitee
C
Caldwell • family_with_children • us
9
2026-09-16 • via Nuitee
F
Federica • solo_traveller • it
7
Good price/quality combo for NYC
Pros:

Room was clean and modern

Cons:

Reception, hall and common areas not really welcoming. Dark where they offer food

2026-09-16 • via Nuitee
K
Karla • extended_group • hn
10
Excelente 10/10
Pros:

Todo muy muy aseado y el personal muy amable

Cons:

Todo me gustó

2026-09-15 • via Nuitee
A
Andrej • family_with_children • si
10
Pros:

/

Cons:

THE street was very safe

2026-09-15 • via Nuitee
C
Carolina • couple • mx
10
Excellent
Pros:

Lugar céntrico

2026-09-15 • via Nuitee
C
Christine • solo_traveller • us
8
2026-09-15 • via Nuitee
M
Mauricio • extended_group • mx
8
2026-09-15 • via Nuitee
J
Jakub • family_with_children • pl
8
Przyzwoity hotel ale bez zachwytu.
Pros:

Lokalizacja blisko stacji metra. Ulica pełna sprzedawców kwiatów co dodaje okolicy uroku.

Cons:

Kiepskie śniadanie, szczerze mówiąc brak sensu rezerwacji noclegu ze śniadaniem. Długi czas oczekiwania na windę oraz średnio miła obsługa.

2026-09-14 • via Nuitee
K
Kay • solo_traveller • gb
10
2026-09-14 • via Nuitee
S
Sinanan • couple • us
10
2026-09-09 • via Nuitee
S
Sinéad • solo_traveller • gb
9
Quiet room, good air conditioning, great location.
Pros:

Quiet room, good air conditioning, great location. It was nice that there was a refrigerator in the room.

Cons:

The lifts were a bit slow.

2026-09-09 • via Nuitee
L
Léa • couple • fr
10
Pros:

la proximité, la literie super confortable et la vue !

Cons:

chambre trop petite et sans rangement + petit déjeuner pas mauvais mais pas à la hauteur du prix payé pour le séjour, pas de buffet, choix minime vraiment dommage

2026-09-09 • via Nuitee
T
Todd • couple • us
9
2026-09-09 • via Nuitee
A
Angelina Serafina • solo_traveller • ch
8
It’s a good hotel at a central location.
Pros:

The rooms had a good size and the location was quite good, a lot of cafes and sightseeing destinations are in walking distance.

Cons:

.

2026-09-08 • via Nuitee
A
Arelle • couple • us
8
Good stay, love Aloft hotels. The elevator was the only downside
Pros:

Proximity to the stations

Cons:

Elevators took forever

2026-09-07 • via Nuitee
S
Sue • couple • nz
5
Great location, comfy bed, but the room was very small and not much storage.
Pros:

The location was great, close to train station and places to visit and eat.

Cons:

We did not like the breakfast. We paid to have breakfast included which was quite expensive and it was very basic. The frittata was like a think piece of egg which was microwaved, not nice at all, along with one orange and a drink -that was it. All served in a brown takeaway bag. I would not recommend getting the inclusive breakfast. Also the rooms were very small for a King Sized room and the shower leaked so the floor got quite wet.

2026-09-07 • via Nuitee