Aloft by Marriott New York Chelsea

Hotels
•
Aloft
8.4 (1259 reviews)
132 West 28th Street , New York , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Friendly staff
Cons:
Small rooms
Poor breakfast options
Room service issues

Categories

Cleanliness
8.26
Some reviews note clean rooms, but there were mentions of issues with room service.
Service
9.03
Most reviews highlight friendly staff and helpful service despite some minor issues.
Location
9.27
Numerous mentions of excellent location close to transport and attractions.
Room Quality
7.72
Rooms were noted as clean but often described as small and potentially cramped.
Amenities
8.25
Positive mentions of complementary items, though some wish for more storage.
Value for Money
8.21
Some reviews point out that the pricing may not align with the overall experience, but decent value for the location.
Food and Beverage
7.76
Breakfast options were criticized for being poor and inadequate.
Overall Experience
8.73
Overall satisfaction noted, with a good experience despite some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:13

Property Description

Modern Comforts and Prime Location
Aloft New York Chelsea, a 4-star hotel in the heart of New York, offers a seamless blend of modern comforts and a prime location. With allergy-free rooms, free WiFi, and a stylish bar, this hotel ensures a comfortable stay for every guest.

Convenience at Your Fingertips
Enjoy express check-in/out, a shared lounge, and a 24-hour front desk at Aloft New York Chelsea. The hotel also features an ATM, evening entertainment, and a business centre, catering to all your needs during your stay.

Near Top Attractions
Situated just 700 meters from Madison Square Garden, Aloft New York Chelsea is surrounded by iconic landmarks like the Flatiron Building and Empire State Building. Don't miss the chance to explore the best of New York from this centrally located hotel.

Book now for an unforgettable stay at Aloft New York Chelsea.

Important information:

Pet Policy - 2 pets 30lbs maximum per room with 50USD Non refundable Fee per room per stay.
Pets Welcome, Pet Fee: 50 USD per room per day up to 150 USD per room per stay(Nonrefundable)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 50 per day.

Location

Guest Reviews

8.4
Based on 1259 reviews
Cleanliness: 8.26
Service: 9.03
Location: 9.27
Room Quality: 7.72
Amenities: 8.25
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 8.73
E
Eliana • extended_group • do
10
Perfect location
Pros:

Everything was excellent. My flight was changed and I arrived earlier than expected, and the staff allowed us to check in early, which I really appreciated after such a long flight. Everything was great — I would definitely stay at Aloft again when visiting NYC. Simply the best.
The bed and pillows were extremely comfortable, the rooms were not as small as other reviews made them seem, the location was perfect, and the staff was very polite.

2026-05-30 • via Nuitee
L
Laureen • couple • fr
9
Impatiente de revenir
Pros:

L’emplacement idéal
Chambre confortable

Cons:

Le petit déjeuner

2026-05-30 • via Nuitee
S
Samantha • solo_traveller • us
7
Good location and front desk is professional
Pros:

Location is about 10-15 minutes from Penn station.

Cons:

The walls are very thin. I could hear people talking in the room next to mine. The dimensions of the standing shower is such that if you 5'5'' or taller, you will not be able to hold both arms out in a straight line. Booking.com did not indicate there was a fee to leave luggage after checkout. There is no separate, secure room to store your luggage. Instead, the luggage is left a couple of feet from the check in station.

2026-05-30 • via Nuitee
I
IONA • solo_traveller • us
10
Fabulous
Pros:

Clean. Friendly and helpful staff. Hotel in a great location.

Cons:

I would like to have towel racks and more hooks for towels and clothes

2026-05-29 • via Nuitee
A
Adam • solo_traveller • us
8
Great hotel for the money and location right by three subway stops and a short walk to Macy’s in Times Square. Staff was
Pros:

Love the location, the staff the bar and the bartender Nirva

Cons:

Wish the bar were closed later, especially on a Friday and Saturday night.

2026-05-29 • via Nuitee
G
Gustavo • solo_traveller • gb
8
Great hotel in excellent location, but not worth breakfast.
Pros:

Clean and great location. Staff were also helpful.

Cons:

The breakfast was poor.

2026-05-28 • via Nuitee
R
Roberto • extended_group • it
8
2026-05-28 • via Nuitee
A
Artyom • couple • be
10
2026-05-28 • via Nuitee
V
Vladislav • solo_traveller • us
9
2026-05-28 • via Nuitee
A
Alicia • solo_traveller • us
3
2026-05-27 • via Nuitee
M
Mathieu • solo_traveller • fr
8
2026-05-27 • via Nuitee
J
Joyce • couple • fr
8
2026-05-25 • via Nuitee
G
Guido • solo_traveller • nl
8
Pros:

Mooie kamer en prachtig uitzicht

Cons:

Ontbijt

2026-05-25 • via Nuitee
S
Shantae • couple • us
10
Absolutely loved berthing about me stay.
Pros:

Property was very clean and welcoming. Very good location.

2026-05-24 • via Nuitee
F
Fabrizio • couple • it
9
Pros:

Posizione perfetta e confort della stanza

2026-05-24 • via Nuitee
F
Flora Maria • couple • es
10
LA MEJOR ELECCIÓN DE HOSPEDAJE EN NY
Pros:

La ubicación perfecta, buenas conecciones de metro. Limpio y nuevo. Cama cómoda, habitaciones sin ruido con suelo vinilico. Muchos hoteles siguen teniendo suelo con moqueta que personalmente no es muy higuienico y suele oler mal. Puedes dejar tu equipaje en consigna para equipaje después del check out por 3 $ cada maleta pequeña
Estuvimos 5 noches en NY y elegí 3 hoteles en diferentes lugares de Manhattan. Me arrepentí mucho de no haberme quedado las 5 noches en este hotel. La próxima vez sin dudarlo lo haré.
Solo les falla el desayuno.
No esperes gran cosa, te dan a elegir un par de cosas de un menú que llega a ser un pequeño snack, no compensa que pagues la diferencia. De resto todo 10

Cons:

El desayuno

2026-05-23 • via Nuitee
L
Laura • couple • ie
9
2026-05-21 • via Nuitee
U
Uzan • couple • fr
8
2026-05-20 • via Nuitee
N
Nate • solo_traveller • us
9
2026-05-19 • via Nuitee
S
Silvina • couple • ar
10
Impecable!!!😍
2026-05-19 • via Nuitee