New Imperial Suites

Hotels
8.5 (18 reviews)
3331 35 Street , Whitecourt , ca

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Clean and spacious rooms
Convenient location
Cons:
Limited food options
Pool not open

Categories

Cleanliness
8.25
Very clean and in good repair, but some complaints regarding food hygiene.
Service
9.25
Front desk staff was helpful, particularly with room TV issues.
Location
9.25
Very convenient for travelers, close to restaurants and fuel stations.
Room Quality
8.75
Great room, very spacious and comfortable.
Amenities
7.75
Pool not open during stay, limited breakfast items.
Value for Money
8.75
Good price for the quality offered.
Food and Beverage
7.25
Breakfast choices very limited and not allergy conscious.
Overall Experience
8.75
Overall satisfactory experience but with notable downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:02

Property Description

Escape to luxury at New Imperial Suites with comfortable rooms and top-notch amenities.

Indoor Pool: Unwind and relax by taking a dip in our refreshing indoor pool.

24-hour Front Desk: Our dedicated staff is available round the clock to cater to all your needs and ensure a seamless stay.

Free WiFi: Stay connected throughout your visit with complimentary high-speed WiFi available property-wide.

Book your stay today at New Imperial Suites for a delightful and unforgettable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 18 reviews
Cleanliness: 8.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 7.75
Value for Money: 8.75
Food and Beverage: 7.25
Overall Experience: 8.75
K
Kurt • solo_traveller • ca
6
See above
Pros:

Essentially, there was no continental breakfast. Saturday morning, I saw what appeared to be 2 breakfast burritos, along with 4 blueberry muffins, and a pot of coffee.
Sunday, there were no burritos. I am accustomed to seeing breakfast sausage, and or bacon, with scrambled eggs, even some form of waffle self serve. A selection of yogurt is also normal.

Cons:

Being lied too by whichever booking site I used. The only reason I chose this property was for the pool/ hot tub . Upon arrival, I was informed about the Alberta Health department had ordered this closed.
The management hadn't made any effort to inform me prior, or to adjust my room rate for the inconvenience. That's poor customer service. I won't be back.

2026-06-02 • via Nuitee
B
Bobick • couple • ca
7
Okay…
Pros:

Clean and quiet…

Cons:

The pool is closed when it was the main thing to wanted in my stay but wasn’t informed about it when I booked…

2026-05-19 • via Nuitee
M
Mike • solo_traveller • ca
10
2026-05-13 • via Nuitee
E
Elizabeth • couple • ca
9
2026-01-20 • via Nuitee
D
Darrell • solo_traveller • ca
9
Pros:

Breakfast was just ok. They have waffles and syrup. But no forks. Knifes only. Kinda hard to eat.

2026-01-19 • via Nuitee
E
Elena • extended_group • ca
10
Pros:

I thought there would ham and eggs frying potatoes

2026-01-19 • via Nuitee
A
Adele • couple • ca
10
Great place, clean , the breakfast was very lacking , but edible.
Pros:

Very clean and nice rooms
Spacious

Cons:

The First Lady that checked us in was rude , hollered across from her desk in the office - said what do you want . When I said to check in she said oh sorry I thought you wanted change. It’s not the first time this particular lady was rude. When you see a guest or patron or whatever you shouldn’t sit on your ass and heller out from the office to ask them what they want. Very unprofessional

2026-01-09 • via Nuitee
D
Deborrah • solo_traveller • ca
9
Excellent room and very comfortable and clean.
Pros:

Great room very spacious and the fireplace added to the ambience! Bed extremely comfortable. Very clean and good continental breakfast to start the day.

Cons:

New TVs which was complicated to use, lady from front desk had to come to room to show me.

2025-10-01 • via Nuitee
R
Randy • family_with_children • ca
8
2025-09-30 • via Nuitee
E
Evelyn • couple • ca
10
Pros:

The location is very convenient for travelers. Close to restaurants, fuel stations.
An amazing laundry facility. Very clean room

Cons:

The only thing that I did not like was we couldn't stay longer !

2025-09-15 • via Nuitee
P
Pat • couple • ca
8
Pros:

Easy to find, good location. Large room.

Cons:

The beds were really really hard. It got really hot in the room. Poor selection for breakfast. Most items gone by 8:30. Didn’t see anybody to ask if there was more food.

2025-08-23 • via Nuitee
L
Liza • family_with_children • ca
5
Mediocre, won’t stay here again.
Pros:

Very clean and in good repair. Nice big room. Good price.

Cons:

Pool not open due to maintenance but no notification of this on website. This makes me more irritated than I can say, I book hotels based on the presence of pool or gym. False advertising is very disrespectful. Internet slow. Breakfast food choices very limited and not allergy conscious.

2025-08-04 • via Nuitee
C
Corey • solo_traveller • ca
10
2025-06-14 • via Nuitee
J
Josee • solo_traveller • ca
8
2025-03-17 • via Nuitee
F
Field • extended_group • ca
10
2025-03-07 • via Nuitee
T
Tyrone • solo_traveller • ca
7
Was good
Pros:

I liked the jacuzzi

Cons:

Our tv wouldn’t connect to wifi and would turn on randomly in middle of the night and not work in the morning

2025-03-06 • via Nuitee
C
Carrie • family_with_children • ca
10
2024-12-27 • via Nuitee
C
Corne • extended_group • ca
6
Cons:

Booking.com advertising stated $109 for three bed family-suit, when I got to the hotel they told me the pricing was not accurate and charged $149 instead ,

2024-12-20 • via Nuitee