ホテル チャペルスイート 神戸 三宮 元町

Hotels
7.6 (109 reviews)
Chuo-ku Yamamoto dori 5-3-38 , Kobe , jp

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Air conditioning
Room service
Lift / Elevator
Luggage storage
Adult only
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Cleanliness
Politeness of staff
Location convenience
Cons:
Additional fees
Cleanliness issues
Old furniture

Categories

Cleanliness
5.56
There were multiple mentions of cleanliness issues, particularly in terms of dust and bathroom conditions.
Service
9.03
Many reviews praised the politeness and helpfulness of the staff, indicating high service quality.
Location
8.57
Several reviews acknowledged the desired location of the hotel, noting it was convenient.
Room Quality
7.02
Reviews varied, with mentions of spaciousness but also some issues with old furniture and cleanliness.
Amenities
7.05
Some positive mentions, but complaints about lacking items and issues with amenities like temperature control were noted.
Value for Money
8.01
Generally seen as good value, but concerns about additional fees were raised.
Food and Beverage
7.06
The breakfast options received mixed reviews, with some positive mentions and some disappointments.
Overall Experience
8.53
Overall, guests had a good experience, despite some individual issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:22

Property Description

Unique Love Hotel Experience
Hotel Chapel Sweet offers a vibrant and romantic atmosphere for adults, featuring colorful decors and a relaxing spa bath. The perfect getaway for couples looking to unwind and reconnect.

Convenient Amenities
Enjoy complimentary Wi-Fi, free Continental breakfast, and 24-hour reception services. The air-conditioned rooms are elegantly designed with modern amenities, including flat-screen TVs, cozy seating areas, and luxurious toiletries in the bathrooms.

Delicious Dining Options
Indulge in a variety of pastries, ice-creams, and light meals available for room service. Start your day right with a breakfast served in the privacy of your guestroom or request it by 05:00 for an early morning treat.

Experience luxury and comfort at Hotel Chapel Sweet. Book now for an unforgettable stay.

Important information:

This is an adult only hotel. Guests must be 18 years or older to stay. This hotel is not intended for families.

Bookings are only guaranteed until 23:00. Guests arriving later cannot be accommodated, and the full room fee will be charged.

The full amount of the reservation must be paid at check-in. The property does not offer early check-in.

Guests will have to change rooms every 2 nights. Please note there is no daily maid service for guests staying more than 1 night.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.6
Based on 109 reviews
Cleanliness: 5.56
Service: 9.03
Location: 8.57
Room Quality: 7.02
Amenities: 7.05
Value for Money: 8.01
Food and Beverage: 7.06
Overall Experience: 8.53
F
FUJITA • solo_traveller • jp
7
2026-05-23 • via Nuitee
M
Masaaki • solo_traveller • jp
5
2026-05-21 • via Nuitee
H
haruno • couple • jp
7
2026-05-14 • via Nuitee
O
Osamu • couple • jp
7
2026-05-13 • via Nuitee
長谷川 • couple • jp
7
2026-05-13 • via Nuitee
T
Toya • couple • jp
10
2026-05-12 • via Nuitee
K
Kazuki • couple • jp
10
2026-05-10 • via Nuitee
W
Wataru • couple • jp
3
よく使ってるが今回は不満
Pros:

立地が便利

Cons:

浴室の排水口が詰まっていて浴槽の湯を捨てると溢れてきた。　以前も同じ部屋かどうかわかりませんが詰まっていて溢れた。

2026-05-07 • via Nuitee
O
ONA • couple • jp
9
パフェと朝食が美味しかった。
Pros:

スタッフの方が親切でパフェの注文に手間取ってしまっても快く電話対応してくれました。朝食が美味しかったのとドライヤーとストレートアイロン、くるくるドライヤーまであって広島からの旅行で利用させてもらい助かりました。何より立地が良く南京町へのアクセスが近く便利だったのとパフェが美味しかった。

Cons:

建物が古くフロントまでの階段が旅行での利用だとスーツケースは結構大変でした。

2026-05-05 • via Nuitee
T
TAKANORI • solo_traveller • jp
5
Pros:

パフェ

Cons:

坂の上

2026-04-29 • via Nuitee
D
dirk • couple • de
8
2026-04-26 • via Nuitee
L
Leoheart • solo_traveller • vn
10
Paradise for anyone with sweet teeth
Pros:

The room is spacious and very well equipped.
The free ice-cream (500 different items) is really exceptional, as it is not easy to find another hotel offering sweet service like this.
Easy to enjoy our stay here.

Cons:

The only thing we didn't like is that we only planned to stay here 1 night, too little time to enjoy the ice-cream from the hotel. If we knew the hotel service was this good, we may change our plan to stay here longer.

2026-04-20 • via Nuitee
T
tomoyuki • couple • jp
6
2026-04-16 • via Nuitee
雲斗音 • couple • jp
10
いいね👍
Pros:

全て良心的だと思います。
だから人気なのかな？昼間からほぼ満室にびっくりしました。
リピートしてます。

Cons:

特におもいつきません。

2026-04-12 • via Nuitee
小林 • couple • jp
10
2026-04-02 • via Nuitee
H
Hiroyuki • solo_traveller • jp
7
若いカップルにお勧めのホテル
Pros:

比較的に安かったこと

Cons:

カップル主体の宿だったこと

2026-03-31 • via Nuitee
Y
Yurikaeureka • family_with_children • jp
5
2026-03-29 • via Nuitee
A
Akari • couple • jp
10
満足
Pros:

アメニティが豊富でした。ヘアアイロンもあり助かりました。チェックイン前に荷物を預かっていただけて大変助かりました

Cons:

テレビのリモコンが途中から反応しなくなり、電源を落とせませんでした

2026-03-25 • via Nuitee
N
Negishi • couple • jp
9
2026-03-23 • via Nuitee
H
hiroto • couple • jp
7
よかった
Pros:

従業員の接客対応がとてもよかった。

Cons:

メニュー表の写真に比べて実物のパフェが見劣りしていた。

2026-03-23 • via Nuitee