Smart Stay SHIZUKU Ueno Ekimae

Hotels
8.2 (2588 reviews)
Taito-ku Ueno 2-13-11 , Tokyo , jp

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Clean and quiet facilities
Good value for money
Cons:
Small room size
Unpleasant room temperature
Paid breakfast

Categories

Cleanliness
7.7
Some reviews mentioned cleanliness positively, but concerns about room temperature impact perception.
Service
8.7
Generally positive feedback on staff patience and assistance.
Location
8.7
Multiple reviews highlight the convenience of the location near Ueno station.
Room Quality
7.2
Reports of the capsule being tight and difficult to change in.
Amenities
8.2
Positive mentions of onsen and cleanliness, but some complaints about temperature of facilities.
Value for Money
8.7
Overall good value for the price regarding services offered.
Food and Beverage
7.7
The breakfast fee was highlighted as a downside.
Overall Experience
8.7
Many guests express a wish to return, indicating positive overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:32

Property Description

Central Location in Tokyo
Smart Stay SHIZUKU Ueno Ekimae offers a prime location in the heart of Tokyo, with key attractions like Ueno Royal Museum and Shinobazunoike Bentendo Temple just steps away.

Comfortable and Convenient Amenities
Enjoy air-conditioned rooms, free WiFi, a shared lounge, and an on-site restaurant. The hotel also features a sauna, 24-hour front desk, flat-screen TVs, and safety deposit boxes in each room.

Nearby Attractions and Accessibility
Explore Saigo Takamori Statue, Shitamachi Museum, and Atre Ueno Shopping Mall within walking distance. With Tokyo Haneda Airport just 22 km away, travel convenience is guaranteed.

Book your stay at Smart Stay SHIZUKU Ueno Ekimae for a memorable Tokyo experience!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.2
Based on 2588 reviews
Cleanliness: 7.7
Service: 8.7
Location: 8.7
Room Quality: 7.2
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 7.7
Overall Experience: 8.7
solo_traveller tw
6
2026-07-20 via Nuitee
A
Anaboeni solo_traveller id
10
Best hotel
Pros:

Best location in ueno

2026-07-17 via Nuitee
J
Jan solo_traveller pl
9
Perfect place if all you need is to sleep and have a hot bath.
Pros:

It's a good capsule hotel with onsen, what else do you need.

Cons:

Two years ago breakfast was nicer.

2026-07-15 via Nuitee
K
KAN solo_traveller jp
7
2026-07-15 via Nuitee
Y
Yoshimi solo_traveller jp
10
Pros:

大浴場や洗濯・乾燥機があり便利です。一人で安く東京泊まるには良いと思います

Cons:

カプセルホテルなので仕方ないですが、隣の人のいびきで寝付きにくかったです

2026-07-15 via Nuitee
J
Jackson solo_traveller us
8
Interesting but good experience.
Pros:

very clean and easy check in process. great location also

Cons:

having to trade the front desk your room key to get your shoes at the front every time you leave the hotel is a little inconvenient, but not too much of a hassle.

2026-07-14 via Nuitee
H
Harshad Nandkishor solo_traveller in
7
2026-07-12 via Nuitee
H
He Huang solo_traveller tw
8
2026-07-11 via Nuitee
S
Shinji solo_traveller jp
8
2026-07-08 via Nuitee
秉賢 solo_traveller tw
7
2026-07-08 via Nuitee
N
noriko solo_traveller jp
9
Pros:

スタッフが丁寧

2026-07-07 via Nuitee
N
Neagu solo_traveller nl
9
Unique experience I enjoyed a lot
Pros:

Very nice experience. I was a bit worried about the shared bathroom and shower areas but it was better than expected and I was super impressed with the quality of these spaces. They had Dyson hairdryers, skincare, haircare, very good mirrors for styling and make-up, etc. And the onsen was super nice. I felt a bit lost sometimes about what I needed to do for example with the onsen so I would have appreciated a bit more guidance/instructions. I would definitely recommend having earplugs since you don't really have a door and if you wake up at every sound then it's going to be tough. The capsule was very comfortable as well, I did not need more than that. I only stayed one night so perhaps this is not the best accommodation long term but, honestly, you are in Japan, you won't stay in your hotel a lot. The location was absolutely amazing! I really recommend this hotel, it's a very nice experience.

Cons:

I would have loved a bit more instructions/guidance about how to use the facilities (for example, the onsen) since the whole concept of this hotel was new to me. And, for me personally, the pillow could have been a bit more comfortable, but it's just a small detail to make an already great experience even better.

2026-07-07 via Nuitee
Y
Yoshimi solo_traveller jp
10
Pros:

大浴場が最高でした!

2026-07-06 via Nuitee
K
Katja solo_traveller de
10
2026-07-06 via Nuitee
W
Wayne solo_traveller au
8
2026-07-05 via Nuitee
P
Patchara solo_traveller th
8
2026-07-04 via Nuitee
S
SophieKo solo_traveller tw
9
地點便利 可提前寄放行李 公共區域整潔且舒適
Pros:

從京城鐵路出來出站後"右轉"過個馬路就可以看到了, 周圍有上野東照宮可參訪有七月限定朱印, 上野宮
公園無論是春季或是秋季耶有景色,周圍有博物館等景點
JR站過來大約8~10分鐘路程, 周圍用餐廳店多但百貨較早關門, 這裡有公共使用區在位check in 前可小憩非常便利
該旅館提供所有一切沐浴用品,女性有卸妝用品的非常便利

Cons:

東京下雨時較為潮濕,剛好遇到雨天感覺室內濕氣較重,若是怕吵的人可能要考慮一下,畢竟每位旅客作息時間不同,可以自行考慮,另外進出較為複雜每一次出門都需要提供鑰匙給櫃檯,好處是安全可靠但初次前往者可能不太清楚不過以上都不是太大的問題,就地點來說非常便利

2026-07-04 via Nuitee
M
Mary solo_traveller nz
9
Location, Easy
Pros:

Right next to the Ueno station

Cons:

Always have to check with counter staff to go in or out

2026-07-03 via Nuitee
J
Jesse solo_traveller ca
3
You're not cleaning yourself unless you're a woman or you don't have any tattoos.
Pros:

Only saving grace for this place personally was the location which is really convenient and close to a lot of nice spots.

Cons:

So I booked for 3 nights there and after 1 night I decided to book some place else even though they're not refunding my 2 extra nights because :
1. Bed is extremely uncomfortable, even for capsule hotel standards.
2. You have to be out of your room from 10am until 4pm and if you stay in their common area space, they charge you over time.
3. And this is the worst part and the one that really made me go for a double booking, showers are ONLY for women. They do have common baths if you're comfortable with that, which I am, but they are not tattoo friendly. If you only got small ones, you can buy patches, but if you're like me and you're covered in them, we'll, tough luck, you're not cleaning yourself. This was my fourth spot in Japan (1 in Osaka and 3 in Tokyo) and it's the only one I fully regret booking and would not recommend. There's cheaper and better options out there.

2026-07-03 via Nuitee
T
tew solo_traveller my
9
2026-07-01 via Nuitee