BAMBOO GARDEN 新横浜leisure and business

Hotels
8.6 (186 reviews)
Kohoku-ku Shinyokohama 1-11-12 , Yokohama , JP

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Spacious rooms
Friendly staff
Good amenities
Value for money
Cons:
Location difficulties
Cleanliness concerns

Categories

Cleanliness
8.09
Some concerns about cleanliness noted, but overall satisfactory.
Service
8.86
Generally positive comments on staff interactions and support.
Location
8.4
Some guests found it difficult to locate, yet still fairly accessible.
Room Quality
8.75
Rooms were described as spacious and comfortable.
Amenities
8.68
Complimentary drinks and other amenities received positive remarks.
Value for Money
8.54
Guests felt they received good value considering the pricing.
Food and Beverage
8.79
Positive comments about the availability and quality of drinks.
Overall Experience
8.66
Overall a pleasant stay with minor drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:38

Property Description

Luxurious Rooms with Modern Amenities

Indulge in comfort and style at BAMBOO GARDEN 新横浜 Adult Only -The old name is REFTEL-. Each room is thoughtfully designed and equipped with a flat-screen TV, private bathroom with complimentary toiletries, and a convenient microwave for your use.

Convenient Location for Exploring

Located in Yokohama, our hotel is near must-visit attractions such as Shinyokohama Raumen Museum and Nissan Stadium. Explore the city with ease and make the most of your stay.

Exceptional Service and 24-Hour Assistance

Enjoy a seamless experience with our 24-hour front desk always ready to assist you. Whether you need local recommendations or any other help, our dedicated staff is here to ensure your stay is memorable.

Book now and experience the perfect blend of comfort and convenience at BAMBOO GARDEN 新横浜 Adult Only -The old name is REFTEL-.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 186 reviews
Cleanliness: 8.09
Service: 8.86
Location: 8.4
Room Quality: 8.75
Amenities: 8.68
Value for Money: 8.54
Food and Beverage: 8.79
Overall Experience: 8.66
E
etsuko • solo_traveller • jp
9
2026-09-18 • via Nuitee
K
Kohsuke • solo_traveller • jp
8
2026-09-18 • via Nuitee
S
Shiho • solo_traveller • jp
4
2026-09-15 • via Nuitee
V
Venessa • solo_traveller • au
8
2026-09-14 • via Nuitee
S
satoru • couple • jp
10
また行きたい！
Pros:

スタッフの方が親切丁寧で良かった。
お部屋もとても綺麗だった。

Cons:

他のお客さんと顔を合わせる時は、気まずいなと思った。

2026-09-14 • via Nuitee
H
HIDEMASA • solo_traveller • jp
10
お得
Pros:

アミューズメント最高
風呂テレビベッド大きくて良い
値段が安い

Cons:

部屋がタバコ臭かった

2026-09-12 • via Nuitee
J
Jack • solo_traveller • jp
9
2026-09-11 • via Nuitee
彩花 • solo_traveller • jp
7
2026-09-10 • via Nuitee
S
Shiho • solo_traveller • jp
10
Pros:

駐車場が建物の１階にあり、雨に濡れずに荷物の出し入れが出来る(無料)
入浴剤が無料で選べる。ソフトドリンクも無料で24時間飲める。
クレンジング、化粧水、乳液(男女別の物がある)ボディタオルなどのアメニティはお部屋に備え付けあり。

Cons:

見当たらない。

2026-09-10 • via Nuitee
梅﨑 • solo_traveller • jp
6
2026-09-10 • via Nuitee
S
Sonny • solo_traveller • jp
9
Pros:

Complete amenities with huge tv and king size bed

2026-09-09 • via Nuitee
K
KUMIKO • couple • jp
6
2026-09-05 • via Nuitee
翔生 • solo_traveller • jp
10
2026-09-01 • via Nuitee
S
SANA • couple • jp
10
2026-08-17 • via Nuitee
T
tadashi • couple • jp
10
2026-08-16 • via Nuitee
鷹澤 • family_with_children • jp
2
微妙
Pros:

スタッフの感じがよい

Cons:

朝ごはんの鮭やウインナー焼いただけ、味噌汁はインスタントお湯なし。写真の朝ごはんから4品目ほど減ったものが出てきて衝撃をうけた。
朝早く起きてしまったので朝ごはん早く持って来れないかお願いしたら、ダメで、2時間お腹を空かせて最悪だったのに出てきた朝ご飯は1分で準備出来そうな内容だったので、何故早く持って来てくれなかったのか未だに謎がとけない。

また閉塞感がハンパなく、ビジネスホテルの方が100倍気持ち良いと感じた。

2026-08-13 • via Nuitee
S
SOTA • solo_traveller • jp
10
Pros:

この値段で、まず独立した浴槽があること、ドリンクのサービス、入浴剤や化粧水などのアメニティ、部屋の大きさ、そして何より美味しい朝食を持ってきて頂けるサービスに大変驚きました。こんな素晴らしいホテル初めてです。

2026-08-03 • via Nuitee
S
SHUNTARO • couple • jp
10
2026-07-24 • via Nuitee
T
TAKUMU • couple • jp
10
最高の息抜き
Pros:

清潔感とアメニティ、サービス全般的に良かった。

Cons:

特になし

2026-07-21 • via Nuitee
きぃ • solo_traveller • jp
9
2026-07-19 • via Nuitee