Hôtel Provençal

Hotels
6.1 (131 reviews)
17 Rue Malenfant , Dakar , sn

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Garden
Laundry
Express check-in/check-out
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Review Highlights

Pros:
Good location
Helpful staff
Cons:
Cleanliness issues
Old facilities

Categories

Cleanliness
5.48
Many reviews mention issues with cleanliness, such as pests and unmaintained facilities.
Service
7.45
Positive feedback about the staff's helpfulness and hospitality.
Location
8.49
Consistently praised for its central location close to local attractions.
Room Quality
4.94
Mentioned as old and in need of maintenance, with some guests dissatisfied with room conditions.
Amenities
5.47
Lack of adequate amenities and basic facilities reported by guests.
Value for Money
4.93
Guests feel that the price does not reflect quality, labeling it overpriced for what is offered.
Food and Beverage
5.98
Breakfast options considered limited and lacking variety.
Overall Experience
6.05
Mixed experiences overall, with some guests having a satisfactory stay while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:28

Property Description

Garden Views and Free WiFi
Enjoy serene garden views at Hôtel Provençal while staying connected with complimentary WiFi in air-conditioned rooms.

Terrace and 24-Hour Front Desk
Relax on the terrace overlooking the city or seek assistance from the 24-hour front desk for a seamless stay experience.

Close to Popular Attractions
Explore Dakar Grand Mosque, La Galerie Antenna, and more, located near the hotel. Book your stay now at Hôtel Provençal to experience the best of Dakar.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

6.1
Based on 131 reviews
Cleanliness: 5.48
Service: 7.45
Location: 8.49
Room Quality: 4.94
Amenities: 5.47
Value for Money: 4.93
Food and Beverage: 5.98
Overall Experience: 6.05
D
Diana • solo_traveller • es
7
2026-07-20 • via Nuitee
T
Tisslame • solo_traveller • fr
1
NUL.
Pros:

Rien.

Cons:

Le fait qu’ils annulent ma réservation d’une semaine, quelques heures avant mon arrivée.

2026-07-10 • via Nuitee
K
KOSSIVI • solo_traveller • tg
6
2026-07-06 • via Nuitee
S
SERING • solo_traveller • us
10
It’s close to everything. The staff are very helpful. Space staff called Babacarr. I really like this guy. He’s always w
Pros:

This is my second time to stay there because of it close to everything

Cons:

I love the place. It’s close to everything and the staff are very helpful. Specially that one staff who always like to work beyond his name is Babacarr. He’s always helpful all that I’m ready to ask question where do you want to go? Do you need help? do you need to go to restaurant anything we need is always available to help us. I am visiting from America. I will definitely recommend people to stay in this hotel because it’s close to everything you need in the car.

2026-07-05 • via Nuitee
F
Franziska • solo_traveller • de
9
Pros:

- nette , hilfsbereite Mitarbeiter
- Lage fand ich gut
- Matratze war super bequem
- einfaches, schlichtes Frühstück
- Wasserkocher auf dem Zimmer
- ein wirklich schöner Innenhof
- ein " einfaches" Hotel ohne viel Schnickschnack und das ist nicht negativ gemeint.

2026-06-22 • via Nuitee
J
Jeannes-Axelle • solo_traveller • gp
5
Trop court...
Pros:

Le potentiel de cet hôtel est sous exploité du fait qu'il soit désuet alors qu'il est EXTRÊMEMENT bien placé.

Cons:

Revoir l'équipement des chambres qui doit être norme pour chacune d'entre elles, revoir le mobilier. Il peut être simple mais de meilleure qualité. Revoir la plomberie et l'électricité un coup de peinture et ça devrait aller à 1 er niveau

2026-06-10 • via Nuitee
O
Oussama • solo_traveller • be
10
Super
Pros:

Le personnel aux petits soins. Issa était toujours disponible pour la moindre demande.

Cons:

Rien

2026-06-07 • via Nuitee
M
Melchor Fernando • solo_traveller • es
4
El precio no corresponde a la calidad
Pros:

La ubicacion

Cons:

La suciedad

2026-06-01 • via Nuitee
L
Lola • extended_group • es
4
Pros:

Ubicación excelente. Limpieza muy pobre. Servicio amable

Cons:

Suciedad

2026-05-29 • via Nuitee
G
Gwennaelle • solo_traveller • fr
10
2026-05-17 • via Nuitee
B
Babacar • couple • sn
10
Bréf et reposant
Pros:

L'accueil et la gentillesse du gerant. ensuite les equipements fonctionnent bien comme l'eau chaude de la salle de bain. Le lit était confortable

Cons:

J'ai tout apprécié

2026-05-17 • via Nuitee
M
Mouhamed bamba alkhaly • couple • sn
5
C'etait passable⭐️⭐️
Pros:

Le calme

Cons:

Le decor tres ancien

2026-05-13 • via Nuitee
A
Arnau • solo_traveller • es
5
Pros:

Good value for money and a very convenient location. The WiFi worked well and there was reliable hot water, which I appreciated during my stay.

I would also like to mention that one member of the staff was especially kind and friendly with me. Unfortunately, I did not get his name, but his attitude was noticeably warmer and more welcoming compared to the rest of the staff, who felt much more distant.

Cons:

The hotel itself was fine, but I was very disappointed with how a payment misunderstanding was handled after my departure.

During check-out, the receptionist accepted my keys without informing me that there was still an outstanding balance. As I had multiple hotel bookings during my trip, I genuinely believed this reservation had already been paid. As soon as I was contacted and understood the mistake, I immediately arranged payment.

What I found unacceptable was being called a “scammer” and receiving threatening messages mentioning the police and the airport before I had even had the opportunity to explain the situation or respond properly. A calmer and more professional approach would have been far more appropriate.

I also felt that most of the staff were quite distant throughout my stay. I did not receive any briefing or basic information at check-in. One staff member showed me to my room, but the only thing I was told was the WiFi password after I specifically asked for it. Breakfast was included in my reservation, yet nobody informed me about the breakfast schedule, and because of that I completely missed it on my first morning.

I regret the misunderstanding, but I also believe the reception staff should have handled both the communication and the check-out process more carefully and professionally.

2026-05-12 • via Nuitee
O
OLGA • family_with_children • fr
9
Emplacement idéal si vous voulez prendre la chaloupe pour l'île de Gorée vous pouvez y aller à pied.
Pros:

Le personnel très dévoué et chaleureux. Croissants frais au petit déjeuner : c'est très appréciable.
L'hôtel est très bien situé en plein centre ville nous y avons bien dormis au calme.
Tout était propre : je recommande !

2026-05-08 • via Nuitee
A
Anna • extended_group • ga
9
2026-05-04 • via Nuitee
E
Esther • family_with_children • fr
4
Cons:

Hôtel à rafraîchir

2026-05-02 • via Nuitee
A
Alfusainey • solo_traveller • se
5
Good location, they should work on the cleaning and fix a microwave and a fridge in the room
Pros:

Just Basic

Cons:

It had no fridge or microwave in the room I stayed.

2026-04-29 • via Nuitee
B
bellouch • solo_traveller • ma
2
2026-04-27 • via Nuitee
A
Alexandra • family_with_children • ch
7
2026-04-23 • via Nuitee
P
Pascal • solo_traveller • fr
9
Merci pour l'accueil 🙏🏻😄
Pros:

Proximité avec le port, le musée, les courses
L'accueil vraiment top 👍🏻👍🏻
La literie super confortable
Le petit déjeuner en terrasse

2026-04-21 • via Nuitee