Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Laundry
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Value for money
Cons:
Cold rooms initially
Limited bathroom space
Staff language barrier

Categories

Cleanliness
7.9
Cleanliness was generally praised across multiple reviews.
Service
8.37
Positive comments about the helpful and friendly staff.
Location
8.51
Strategically placed near major attractions and public transport.
Room Quality
7.76
Some comments about rooms being cold or small, impacting the score.
Amenities
7.99
Amenities were satisfactory with a decent breakfast offered.
Value for Money
8.24
The hotel was seen as a good value for the price.
Food and Beverage
8.09
Decent breakfast options available, positively received.
Overall Experience
7.97
Overall, guests had a satisfactory experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:11

Property Description

Luxurious Accommodation:
Indulge in a comfortable stay at Silk Way, offering free WiFi and located just a short walk from Abay Opera House.

Convenient Location:
Explore top attractions like Medeo and Shymbulak within a short distance. Visit Ascension Cathedral and Gvardeytsev-Panfilovtsev Park with ease, both just a stroll away from the inn.

Exceptional Service:
Start your day with a delicious continental breakfast and rely on our 24-hour front desk staff for assistance. Whether for business or leisure, Silk Way caters to all your needs effortlessly.

Book your stay at Silk Way now and experience the perfect blend of luxury and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 1243 reviews
Cleanliness: 7.9
Service: 8.37
Location: 8.51
Room Quality: 7.76
Amenities: 7.99
Value for Money: 8.24
Food and Beverage: 8.09
Overall Experience: 7.97
B
Bloom • solo_traveller • at
10
Pros:

Die Lage ist perfekt, das Personal sehr höflich und hilfsbereit. Der Cappuccino ist hervorragend, es gibt auch ein kleines Café/eine Bar. Obwohl es sehr zentral liegt war es leise.

2026-07-25 • via Nuitee
A
Aleksei • solo_traveller • ge
10
Отличный отель
Pros:

+ Хорошее расположение
+ В номере было чисто и достаточно просторно
+ Удобный матрас
+ Персонал отеля вежлив и доброжелателен
+ Кондиционер справился с жарой +40, это очень порадовало
+ Завтрак ок

Cons:

- не ставят бутылочку воды в номере
- в номере не было сейфа, но это не критично

2026-07-23 • via Nuitee
A
Amina K7 • solo_traveller • it
10
2026-07-20 • via Nuitee
T
TR • solo_traveller • ch
10
Pros:

Nothing to complain!

Cons:

-

2026-07-20 • via Nuitee
C
CARLA • solo_traveller • it
3
Pessimo. Sconsigliato
Pros:

Hotel abbastanza pulito ma molto mal tenuto e vecchio. Ho dovuto litigare per farmi pulire la stanza perché non volevano farlo. Inoltre la stanza era talmente piccola che non si riuscivano neanche ad aprire le valigie. Posizione buona. Di positivo c'è un grande supermercato a pochi metri.

Cons:

Staff maleducato e scortese. Avevo la colazione inclusa nel prezzo e dovendo lasciare la camera presto al mattino ho chiesto la "breakfast box" e non volevano darmela. Solo dopo un litigio ed essermi rivolta all'assistenza clienti booking.com , sono riuscita ad ottenerla. Sconsigliato.

2026-07-18 • via Nuitee
C
CARLA • solo_traveller • it
3
Sconsigliato
Pros:

Il supermercato nelle vicinanze. Abbastanza pulita la camera.

Cons:

La receptionist dorme su un letto alla reception, cosi per fare check out (alle 7 di mattina) devi svegliarla. Cosi come se arrivi dopo cena , trovi che dorme o è sdraiata. Assurdo.

2026-07-18 • via Nuitee
E
Eva • extended_group • se
8
2026-07-18 • via Nuitee
F
Francesca • solo_traveller • it
7
Pros:

Ottima posizione e prezzo competitivo

Cons:

Camere molto piccole

2026-07-13 • via Nuitee
Дильшат • family_with_children • kg
8
2026-07-13 • via Nuitee
F
Flavie Amina Samia • solo_traveller • fr
9
2026-07-10 • via Nuitee
S
Sergey • solo_traveller • uz
9
Pros:

Приветливый персонал. Удобное расположение.

Cons:

Периодически не работающий или медленно работающий Wi-Fi.

2026-07-09 • via Nuitee
Абдухалилова • family_with_children • uz
10
Pros:

Отличное расположение, и завтрак вкусный

2026-07-08 • via Nuitee
A
Anar • family_with_children • kz
10
2026-07-03 • via Nuitee
N
Natalya • family_with_children • kz
8
Pros:

Не плохая локация. Завтрак однообразный, но не плохой

Cons:

Очень маленький ресепшен, прям не развернуться! Узкая лестница на второй этаж по которой не возможно нести чемодан.
В комнате и туалете пахнет сыростью. Полотенца серые.
При заселении не было воды. Предложили купить или идти через дорогу в супермаркет.

2026-06-25 • via Nuitee
Елена • solo_traveller • kz
10
2026-06-21 • via Nuitee
A
Alice • couple • de
8
2026-06-17 • via Nuitee
M
MEDERBEK • solo_traveller • kg
7
Pros:

Больше всего завтрак понравился

Cons:

Через дверь в номер большая слышимость, иногда мешают звуки из коридора

2026-06-17 • via Nuitee
Z
Zulfikar • couple • au
5
Stay was okay but you can get better stay with the same money
Pros:

Location

Cons:

Mattress was horrible looks like tired and you can feel the spring on your back and side.. need to replace urgently

2026-06-15 • via Nuitee
S
Sven • solo_traveller • de
10
Pros:

Freundliches Personal, gutes Frühstück, mega Lage für den Preis.

Cons:

Sehr sehr kleines Zimmer aber für eine Nacht ok.

2026-06-12 • via Nuitee
A
Anastasia • solo_traveller • ru
10
2026-06-10 • via Nuitee