Grand Hotel Tuzla

Hotels
7.9 (446 reviews)
Zavno BiH-a 13 , Tuzla , ba

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent staff service
Great location
Cons:
Outdated rooms
Hard beds

Categories

Cleanliness
7.56
Guests noted that everything was clean and tidy, but some room repairs are needed.
Service
8.53
Staff was consistently described as helpful and pleasant.
Location
9.07
Multiple reviews praised the hotel's excellent location in the city.
Room Quality
7.02
Concerns were raised about outdated equipment and issues with bed comfort.
Amenities
7.55
Basic amenities like breakfast were mentioned, but some facilities were lacking or malfunctioning.
Value for Money
8.01
Considering location and services offered, it provides decent value.
Food and Beverage
7.56
Breakfast was rated as good but not excellent; some variety issues were noted.
Overall Experience
7.93
Overall guest satisfaction varied, with both positive and negative sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 08:26

Property Description

Luxurious Amenities and Facilities
Grand Hotel Tuzla boasts an indoor swimming pool, spa facilities, a night club, and a congress hall for guests to unwind and enjoy. The on-site bar and restaurant offer a delightful mix of local and international cuisines, complemented by wine tasting opportunities in the hotel's cellar.

Comfortable and Well-Equipped Rooms
Each room at Tuzla Hotel is equipped with air-conditioning, a seating area, cable TV, minibar, safe, and free Wi-Fi. Guests can choose between city views or the serene hotel garden, ensuring a relaxing stay.

Convenient Location and Services
Situated near the city center, the hotel offers easy access to major tourist sites, a nearby sports complex, and Panonska Lakes. With a tour desk for excursions, laundry facilities, 24-hour front desk, and car rental services, guests' needs are catered to seamlessly.

Book your stay at Grand Hotel Tuzla for a luxurious and convenient experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 5.13 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 5 years old and over stay for € 25.56 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 446 reviews
Cleanliness: 7.56
Service: 8.53
Location: 9.07
Room Quality: 7.02
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 7.56
Overall Experience: 7.93
N
Naim • solo_traveller • ba
9
Pros:

The front end desk lady Adisa was exceptional and the rest of the staff as well.

2026-07-24 • via Nuitee
A
Antonio • couple • es
8
Pros:

Hotel muy correcto. Apartamento/habitacion muy amplio y comodo. El restaurante del hotel muy bueno y relacion calidad/precio muy correcta. Aparcamiento gratuito para los clientes, cosa que se agradece por ser dificil el barrio para aparcar en la calle. Lamentablement el acceso principal al hotel es dificil de encontrar al estar en obras su frontal en la entrada principal y hay que entrar por la parte trasera.

Cons:

Acceso muy dificil y complicado por obras. El hotel no indico ningun mensaje previo de la situacion.

2026-07-24 • via Nuitee
M
Mária • solo_traveller • sk
9
Pros:

Hotel Grand Tuzla má výbornú polohu ku všetkým pozoruhodnostiam. Izby sú veľké a pekne zariadené. Raňajky sú veľmi dobré. Personál v hoteli je profesionálny, milý, nápomocný. Hotel Grand odporúčam.

2026-07-23 • via Nuitee
N
Nawel Bougrine • solo_traveller • nl
9
Pros:

Service, hygiëne en ontbijt was heerlijk

2026-07-23 • via Nuitee
I
Ilma • solo_traveller • dk
2
Pros:

Beliggenhed

Cons:

Meget beskidt og slidt hotel. Toiletdøren kunne ikke lukkes, og da vi påpegede det til personalet fik vi at vide, at det var hotellets standard. Fandt en negl, peanuts, hårnål mm ved siden af sengen.
Yderst ringe morgenmad: pølser og æg, tørt frugt.
Hård seng og køleskab køler ikke.

2026-07-23 • via Nuitee
E
Ebru Dünyagüzeli Yılmaz • couple • tr
5
Pros:

Personel Güler yüzlüydü resepsiyondakiler ve kahvaltı çok iyiydi yani sadece iki şey geri kalanlar için maalesef iyi bir yorum yapamıyoruz

Cons:

Wi-fi çalışmıyor Otel tadilattaydı Alerjisi olanlar için olumlu sonuçlar doğurmaz beklentimizin çok çok altındaydı 4 yıldız olabilecek bir otel değil konum olarak da daha Merkezi bir yer tercih edilebilir

2026-07-23 • via Nuitee
R
René • solo_traveller • sk
10
Cons:

Raňajky nič moc
Ale dá sa najesť

2026-07-22 • via Nuitee
L
Luis-Fernando • solo_traveller • de
3
No-Go.
Pros:

Ich erinnere mich tatsächlich an so gut wie gar nichts was ich hier positiv hervorheben könnte

Cons:

Türschlösser schließen nicht. Das ganze Hotel ist eine einzige Baustelle. Man kann nur mit dem Aufzug fahren, es gibt kein Treppenhaus das man normal begehen kann ohne am Ende vor verschlossenen Türen zu stehen. Während des Aufenthaltes ist einfach der Alarm stundenlang angegangen - nichts passiert. Personal ist auch nicht wirklich zu vorkommend. Man hat das Gefühl, man ist hier unerwünscht. Also absolute Katastrophe.

2026-07-22 • via Nuitee
A
Antal • couple • hu
4
Nyomasztó.
Pros:

Az ára.

Cons:

Nehezen lehet megtalálni, ráadásul építkezés van előtte. A Grand lekerült a homlokzatról, ami jogos ,hiszen talán 20-25 éve jó nevű lehetett a szálloda, mára kb. árnyéka önmagának.
Az egész hely nyomasztó, megkopott, divatjamúlt. Kádas szoba, a klíma eldugva a függöny mögé . A szobaajtó hangosan csapódik, ezért a többi lakó is csapkodta a sajátját..
Az étterem is ugyanezt a hangulatot árasztja, ott wifi nincs. A reggeli választék nem túl nagy, de friss. A szállodában a recepciós fiatalember rendkívül, kèszséges, segítőkész volt.

2026-07-22 • via Nuitee
Šimon • couple • sk
3
2026-07-21 • via Nuitee
J
Jo • extended_group • de
8
2026-07-21 • via Nuitee
P
Piotr • solo_traveller • pl
5
Pros:

Hotel w centrum. Dobre śniadanie.

Cons:

Obsługa hotelu pozostawia wiele do życzenia. Przy rezerwacji 6 pokoi zaznaczone było wymagania jakie mają być łóżka, niestety po przyjeździe dostaliśmy pokoje z łóżkami podwójnymi. Na prośbę wymiany pokoju z łóżkami pojedynczymi usłyszeliśmy że nie ma. Było to dla nas bardzo nie komfortowe i za to jest ogromny minus.

2026-07-21 • via Nuitee
S
Senad • couple • hr
9
2026-07-19 • via Nuitee
T
Tomáš • solo_traveller • sk
8
2026-07-19 • via Nuitee
L
Luka • couple • hr
7
Dobro iskustvi
Pros:

Dobar pogled

Cons:

Nema frizider u sobi
Slab internet

2026-07-18 • via Nuitee
M
Mario • couple • es
7
2026-07-17 • via Nuitee
K
Kolarič • solo_traveller • si
5
Pros:

Zajterk katastrofa vse prazno čakaš pol ure da nekaj pripravijo žalostno

2026-07-17 • via Nuitee
S
Sead • family_with_children • at
8
Angenehm
Pros:

Alles gut

Cons:

Kein Kühlschrank,echt schlimm

2026-07-17 • via Nuitee
S
Suliman NASSER • solo_traveller • om
1
Pros:

طاقم العمل لا يجيد التعامل مع الزبائن
الغرفه قذره .
لا انصح احد بالإقامة فيه .

Cons:

تعامل الموظفين والغرفه صغيره ودورة المياه اغلب الأشياء فيها تالفه

2026-07-16 • via Nuitee
D
Dušan • solo_traveller • sk
10
2026-07-15 • via Nuitee