Faktorei

Hotels
9.3 (290 reviews)
36 Mariahilfstraße , Innsbruck , AT

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Room service
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Comfortable rooms
Cons:
Cold bathroom floors
Limited amenities
High price for some guests

Categories

Cleanliness
8.59
General cleanliness was good, but some guests mentioned cold bathroom floors.
Service
9.56
Most guests praised the friendliness of the staff, although some commented on a specific instance of unfriendliness.
Location
10
Consistently highlighted as a major benefit; guests loved the proximity to the old town.
Room Quality
9.55
Rooms were described as well-furnished and comfortable, though some amenities such as coffee machines were missing.
Amenities
8.58
Limited amenities were noted; lack of room service and in-room appliances were concerns.
Value for Money
8.54
Some guests felt the price was high relative to the offerings.
Food and Beverage
10
Breakfast received high praise for quality and variety.
Overall Experience
9.6
Guests expressed a strong likelihood of returning, indicative of a positive overall experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 21:49

Property Description

Central Location
Faktorei, nestled in the heart of Innsbruck just steps away from Golden Roof, offers a convenient stay with key attractions like Innsbruck Central Station and the State Museum of Tyrol within easy reach.

Comfortable Rooms
Each room at Faktorei is thoughtfully designed with a private bathroom, free WiFi, and cozy furnishings. Some rooms even boast picturesque city views, ensuring a pleasant and relaxing stay for every guest.

Relaxing Amenities
Guests can unwind in the hotel's garden, enjoy a drink at the on-site bar, or soak up the sun on the terrace. With private parking available, exploring the city and its surroundings is hassle-free.

Ready to experience the charm of Innsbruck? Book your stay at Faktorei now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 290 reviews
Cleanliness: 8.59
Service: 9.56
Location: 10
Room Quality: 9.55
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 10
Overall Experience: 9.6
M
Michelle • solo_traveller • gb
10
Pros:

Lovely place, great location, very clean and comfortable.

2026-09-17 • via Nuitee
L
Lee • couple • us
9
2026-09-14 • via Nuitee
M
Mirjam • couple • ch
10
2026-09-12 • via Nuitee
R
Robert • family_with_children • ch
10
Pros:

Hotelparking Höhe 2.10 m, ganz in der Nähe

2026-09-10 • via Nuitee
R
rigamonti • couple • it
8
2026-09-08 • via Nuitee
A
Alexander • couple • de
10
Ein Juwel im Herzen von Innsbruck
Pros:

Das Hotel ist perfekt gelegen: die Altstadt ist in gerade 10 Minuten zu Fuß erreichbar. Außerdem hat das Hotel eigene Parkplätze in einer Tiefgarage in der Nachbarsgasse. Das Personal ist sehr freundlich und hilfsbereit.
Die Zimmer im hinteren Gebäudeteil sind der Hammer! Es ist sehr ruhig und man bekommt von der Straße nichts mit. Als eine Besonderheit haben sie keine Fernseher, sondern gute große Bluetooth-Lautsprecher von Wiener Lautsprecher Manufaktur. Es lohnt sich, gute Musik mitzubringen 😁
Wenn wir nächstes Mal in Innsbruck sind, würden wir definitiv dort nochmal übernachten.

2026-09-06 • via Nuitee
J
Jessica • couple • de
10
Wir kommen immer sehr gerne wieder.
Pros:

Alles perfekt - sehr geschmackvoll eingerichtet und durchfacht bis in alle Details. Super freundlich, sehr gutes Frühstück.

2026-09-06 • via Nuitee
W
Werner • solo_traveller • ch
10
2026-09-01 • via Nuitee
C
Carolin • couple • de
8
2026-08-24 • via Nuitee
M
M. Cruz • solo_traveller • es
8
Pros:

La ubicación y el parking muy cerca y cómodo para aparcar

Cons:

Que no había TV y que al ir a un duplex había que subir una escalera para ir a la cama

2026-08-23 • via Nuitee
S
Sara • couple • it
10
2026-08-18 • via Nuitee
M
Mario • family_with_children • us
10
Pros:

Amazing breakfast and overall lobby/cafe vibe!

2026-08-17 • via Nuitee
G
Giacomo • solo_traveller • it
9
Un bellissimo pernottamento
Pros:

La posizione dell'hotel è veramente ottima, in parte al fiume Inn e a non più di 5 minuti a piedi dal centro storico.
Locale minimalista molto bene curato,.a partire dalla zona colazione, fino alla camera.
In particolare per quest'ultima, ci ha veramente sorpreso. Molto spaziosa e accogliente.
Il personale estremamente disponibile anche per eventuali intolleranze al lattosio nel caso in cui si voglia fare la colazione in struttura.
Inoltre è possibile richiedere un posto auto molto sicuro, per chi come me, è venuto in macchina.
Se mai dovessi ritornare, non ci penserei due volte ad alloggiare nuovamente.

Cons:

Nulla in particolare.

2026-08-14 • via Nuitee
J
Josefin • family_with_children • se
10
2026-08-13 • via Nuitee
S
Steve • couple • fr
9
Séjour agréable près des rives de l'Inn
Pros:

Personnel très aimable et serviable. Magnifique café attenant à l'hôtel. Emplacement idéal. Nous avions réservé une suite tout en haut — ce qui aurait sans doute été la chambre la plus chaude qui soit —, mais le responsable a proposé de nous installer dans une chambre située à l'arrière, donnant sur un jardin et à l'abri de la chaleur ; cela a rendu notre séjour bien plus confortable qu'il ne l'aurait été autrement.

Cons:

Il n'y a eu aucun problème, hormis une chaleur extrême à Innsbruck.

2026-08-12 • via Nuitee
T
Tanja • solo_traveller • at
10
Wunderbare und wohlige Atmosphäre in äußerst geschmackvoll eingerichteter Unterkunft ❤️
Pros:

Entspannte, freundliche, zuvorkommende Gastgeberin, aufmerksames und superhöfli jes Personal, geschmack- & stilvolle Zimmer/Wohlfühloasen, mit Liebe ausgewählte Möbel, Fokus auf nachhaltige & qualitätvolle Produkte/Einrichtungsgegenstände, tolles Cafè, Frühstück - alles ein Gedicht!

2026-08-12 • via Nuitee
I
Ionel • solo_traveller • ro
1
A deeply disappointing experience for a 4-star hotel
Cons:

A deeply disappointing experience for a 4-star hotel
I stayed at Hotel Faktorei from 4 to 5 August 2026, in room 11. Unfortunately, my experience was extremely disappointing, and the way the management handled an incident affecting both my wife and me was, in my opinion, completely unacceptable for a 4-star hotel.
The hotel is located close to the water, yet the rooms do not have insect screens on the windows. During our stay, the weather was very hot, and the room was not equipped with air conditioning. In fact, the manager herself recommended that we open the windows because of the heat.
During the night, I was bitten/stung by an insect, resulting in a visible and painful reaction on my leg. My wife was also bitten/stung. I am attaching photographs showing the marks and the reaction.
I immediately informed the hotel staff. They saw the marks themselves, and the hotel even provided me with a cream to treat the bite.
What happened afterwards was truly outrageous.
The manager's attitude was, in my experience, completely indifferent and lacking in empathy. Instead of showing genuine concern or taking the incident seriously, she suggested that I might have been bitten while riding my motorcycle.
So, apparently, I am expected to believe that the insects were running after me on the Austrian motorways while I was riding my motorcycle and decided to attack me there.
This explanation would almost be funny if the situation itself had not been so unpleasant.
I find it extremely concerning that, instead of investigating what happened, the management chose to speculate about where the insect might have encountered me. This is particularly disappointing given that the hotel has no insect screens on the windows, no air conditioning, and guests are actually advised to keep the windows open because of the heat.
I have reported the incident to the competent Austrian authorities and have also contacted a lawyer to handle the matter from a legal perspective.

2026-08-10 • via Nuitee
M
Martin • couple • de
9
2026-08-09 • via Nuitee
K
Klaus • solo_traveller • at
6
Cons:

Keine Klimaanlage es war extrem heiß

2026-08-08 • via Nuitee
A
Anton • family_with_children • at
10
2026-08-07 • via Nuitee