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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Currency exchange
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Parking garage
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Wheelchair accessible
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ATM/cash machine on site
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Vending machine - drinks
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Vending machine - snacks
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Nightclub/DJ
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Rooftop pool
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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Live music/performance
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Broadcast Live sport events
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Happy hour
Review Highlights
Categories
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Property Description
Discover a vibrant retreat at Citymax Hotel Al Barsha At The Mall, perfectly situated across the street from the iconic Mall of Emirates.
Stylish Accommodation
Our modern rooms feature chic furnishings, contemporary décor, and 32" LCD TVs, ensuring a comfortable and aesthetically pleasing stay for all guests.
Diverse Dining Options
Indulge in a culinary journey at our Music Bar, Sports Bar, or savor the flavors at the Lavazza Coffee Shop and City Café, offering an all-day dining buffet for breakfast, lunch, and dinner.
Recreational Facilities
Unwind with a swim in the refreshing outdoor pool or maintain your fitness routine at our well-equipped fitness center – the perfect blend of relaxation and wellness awaits you.
Immerse yourself in comfort and convenience, and book your stay at Citymax Hotel Al Barsha At The Mall today!
Per local law, all guests staying at the hotel must present a valid original passport, Emirates ID (for UAE residents) or original National ID card from GCC countries ( Kuwait, Bahrain, Oman, Saudi Arabia and Qatar) upon check-in. Kindly note that the credit card used to make the booking will be required upon check in for verification, in the absence of this credit card the hotel will ask for full payment at the time of check-in.
Please note that the minimum age to register and check in at the hotel is 18 years old as per UAE law.
Please note the Child breakfast rate is AED 20 per day, charges are additional to the room rate booked.
Please note that a pre-authorization of first night will apply on the provided credit card at the time of booking. For debit cards, first night charges will be directly debited from the provided card. If the booking is non refundable, full charges will apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Jun 1, 2026 until Tue, Jun 30, 2026
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
Nice place to stay
None
Very nice I like
All ways I like
The warmed welcome of the Staffs and the facilities.
None
The sun rays goes through the room, the curtains is not dark enough to make the room darker in the morning, we sleep late and waking up early because of brightness.
The room was pleasant and cool
Nil
كل شيء جيد
موقف سيارات مزدحمه في اغلب الاوقات
The rooms were clean and exceptional.
A super shout out to Apple for coming through for me and made my check in smooth and quick
The Indian staff was very unprofessional, kept me waiting for 3hrs and attended to people coming after me.she barely even looked at my booking.
Such an amazing environment, easy access to get anything you want at anytime. The staffs are exceptional, very neat rooms, and many others.
In fact, it was my first time but I feel more comfortable than home, but unfortunately it was just a short stay. I will love to visit again and again.
Nothing to dislike about Citymax Al Barsha Hotel but rather, my recommendation for anyone who is willing to visit.
Just the location
I had already checked in, but my partner accidentally brought the wrong ID. We approached the front desk for assistance, and while I understand that policies must be followed, the way the situation was handled was disappointing.
The front desk attendant immediately said she couldn’t do anything, but what stood out was the lack of empathy and professionalism. There was no effort to explain the situation politely or offer any guidance on possible alternatives. Her attitude made us feel unwelcome rather than supported.
Hospitality is not only about enforcing rules. it’s also about treating guests with respect and courtesy. Unfortunately, that was missing from this interaction. I understand that rules are rules, but hospitality clearly wasn’t part of the package. When my partner accidentally brought the wrong ID, the front desk attendant’s response was not only unhelpful but also unpleasant. The moment she said she couldn’t do anything, her attitude changed completely.
It’s interesting how a hotel can focus so much on policies and so little on basic courtesy. If making guests feel unwelcome is the standard of service, then congratulations—you’ve mastered it.
Apparently, hospitality ends where customer service begins. The front desk attendant made it very clear that she couldn’t help, but she also made it clear that she didn’t care. A little kindness costs nothing, yet it seemed to be unavailable that day.
Nothing
Service, cleanliness
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