Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Cons:
Poor cleanliness
Terrible room quality
Disappointing food and beverage
Service was inadequate

Categories

Cleanliness
7.12
The room was in terrible condition with dirt and cobwebs, indicating poor cleanliness.
Service
10
The staff appeared disoriented and were not effective, though there were basic service standards.
Location
10
Location not mentioned specifically, assumed to be standard for this hotel tier.
Room Quality
6.12
The room quality was described as horrifying with multiple issues.
Amenities
8.12
Spa and pools were cold, not up to expectations for amenities.
Value for Money
10
Not mentioned explicitly, but implied that it did not meet value expectations.
Food and Beverage
5.12
Food quality was described as the worst ever experienced.
Overall Experience
9.12
Overall experience was disappointing and did not meet expectations for a 4-star hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:50

Property Description

Luxurious Spa Hotel Ismena in Devin

On-site Wellness Area: Enjoy free access to indoor thermal pool, outdoor seasonal pool, hot tub, salt sauna, fitness, and aroma steam bath.

Elegantly Furnished Rooms: Relax in spacious rooms with a seating area, cable TV, and private bathroom.

Culinary Delights: Indulge in regional and international dishes at the hotel's restaurants, with drinks and refreshments at the bar.

Immerse yourself in relaxation with a massage and spa treatments at the spa center, featuring a relax room and adventure showers. Free WiFi, private parking, and proximity to Plovdiv Airport make your stay convenient. Book now for a rejuvenating experience at Spa Hotel Ismena!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 11 years old stay for BGN 35 per person per night when using an existing bed.
    Adults stay for BGN 98 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 252 reviews
Cleanliness: 7.12
Service: 10
Location: 10
Room Quality: 6.12
Amenities: 8.12
Value for Money: 10
Food and Beverage: 5.12
Overall Experience: 9.12
D
Dimitar • couple • gb
10
2026-06-18 • via Nuitee
M
MARIYANA • couple • gb
10
beautiful and peaceful place
Pros:

the architecture of the buildings

Cons:

n/a

2026-06-10 • via Nuitee
B
biser • solo_traveller • bg
9
2026-06-10 • via Nuitee
Любомира • solo_traveller • bg
10
2026-06-06 • via Nuitee
I
Iurii • solo_traveller • bg
9
2026-06-05 • via Nuitee
E
Evgenii • couple • bg
9
Pros:

place is beautiful. you live like in a garden. Hot pool under the flowers and trees. Food is amazing! Staff were very kind and friendly

Cons:

all saunas were cold. Probably because it was not a season yet in the beginning of may and they had not a lot of people. But hot pool made our stay there amazing anyway

2026-05-19 • via Nuitee
G
Gabriela • couple • bg
10
2026-05-18 • via Nuitee
T
Tocheva • solo_traveller • bg
10
2026-05-11 • via Nuitee
Петър • solo_traveller • bg
10
2026-05-10 • via Nuitee
Георгиева • solo_traveller • bg
8
2026-05-09 • via Nuitee
M
Martina • couple • bg
5
Nice place, but the unfriendly staff made the overall experience disappointing.
Pros:

On a positive note, the property itself is well-maintained and has a pleasant atmosphere. The rooms were clean, comfortable, making it easy to relax. The location is also very convenient, with easy access to nearby attractions.

Cons:

I had a really disappointing experience during my stay. The staff were consistently rude and unwelcoming, which made the entire visit uncomfortable. Simple requests were met with irritation, and it felt like guests were more of an inconvenience than valued customers. There was no effort to be helpful or friendly, and basic courtesy seemed completely absent. Unfortunately, the poor attitude of the staff overshadowed everything else, and I wouldn’t choose to stay here again.

2026-05-03 • via Nuitee
M
Marinova • solo_traveller • bg
7
Pros:

Дружелюбен персонал. Красиво и поддържано място. Храната беше вкусна.

Cons:

Водата в новия спа център беше студена.

2026-04-27 • via Nuitee
M
Milena • couple • bg
10
2026-04-24 • via Nuitee
Рилка • family_with_children • bg
10
2026-04-14 • via Nuitee
N
Nikoleta • family_with_children • bg
10
2026-04-11 • via Nuitee
E
Emil • family_with_children • bg
4
Cons:

No game room
No fitness
No Ping pong
No balcony

2026-04-09 • via Nuitee
S
Stoyka • family_with_children • bg
10
Семейство
Pros:

За втори път идваме в спа хотел Исмена.Много ни хареса,с удоволствие ще дойдем пак.

2026-04-09 • via Nuitee
L
Lorea • family_with_children • es
10
Pros:

Las instalaciones de spa nos encantaron y las instalaciones en general. El desayuno tambien muy bueno. Las trabajadoras muy atentas y amables, eso sí todo el día trabajando.

Cons:

Todo muy bien.

2026-04-06 • via Nuitee
Пенка • family_with_children • bg
10
Pros:

Хубаво място за почивка.Много учтив персонал,особено в ресторанта. Качествена храна. Просторни стаи. Спа услугите ,басейните,топилата - заслужава си всичко да се изпробва. Препоръчвам с две ръце!

Cons:

Времето ,но това няма нищо общо с хотела и обслужването ,просто юного дъжд.

2026-04-06 • via Nuitee
I
ivan • family_with_children • bg
10
2026-04-02 • via Nuitee