Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Business center
Heating
Family rooms
Garden
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and modern facilities
Good transport connections
Friendly staff
Cons:
Issues with temperature control
Limited breakfast options
Inconvenient self-check-in process

Categories

Cleanliness
8.09
Overall cleanliness was praised, but some issues were noted with housekeeping.
Service
8.76
Service was generally described positively, though there were frustrations about self-check-in.
Location
8.5
Good location with access to public transport and nearby amenities.
Room Quality
8.25
Room quality was appreciated, but there were issues with temperature control and amenities.
Amenities
8.58
Amenities are generally good but could use some improvements like better check-in info.
Value for Money
8.44
Fair pricing relative to services offered.
Food and Beverage
8.09
Lack of breakfast options noted; improvements can be made.
Overall Experience
8.46
Overall experience is positive but highlights areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:44

Property Description

Luxurious Accommodation
Experience comfort and style at NEW OPENING 2022 - Los Lorentes Hotel Bern City. Each room is elegantly furnished with a flat-screen TV, safety deposit box, and a private bathroom stocked with premium toiletries. Some rooms even boast city views and charming patios for a truly indulgent stay.

Convenient Amenities
Enjoy the convenience of express check-in/check-out, free WiFi, and a shared kitchen during your stay. Relax in the shared lounge, explore the garden, or unwind on the terrace. Plus, with private parking available, your travel needs are effortlessly taken care of.

Prime Location
Situated near major attractions like Münster Cathedral and the House of Parliament Bern, our hotel offers easy access to the best of the city. Whether you're here for business or leisure, NEW OPENING 2022 - Los Lorentes Hotel Bern City is the perfect choice for your next stay.

Book now for an unforgettable experience at NEW OPENING 2022 - Los Lorentes Hotel Bern City.

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.
please note that in all of our double rooms, we allow one child under the age of six per room, who may sleep in bed with their parents at no charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 4362 reviews
Cleanliness: 8.09
Service: 8.76
Location: 8.5
Room Quality: 8.25
Amenities: 8.58
Value for Money: 8.44
Food and Beverage: 8.09
Overall Experience: 8.46
M
Monika solo_traveller nl
10
2026-08-15 via Nuitee
Y
YU-CHEN couple fr
9
Great experience !
Pros:

1. The room and the bathroom have everything we need.
2. The bathroom is very clean.
3. Bern Ticket allowed us to take the bus to the center with free of charge, it’s very conviennent.

Cons:

The parking was full. I reserved the hotel three months ago, and only four days before the arrival, I received the message that I need to reserve the parking. They could’ve sent me the link to reserve the parking earlier.

2026-08-15 via Nuitee
A
Anna family_with_children de
1
Katastrophe!
Cons:

-Es gibt keinen Parkplatz, deshalb müssen wir woanders parken. Dort gibt es aber keinen sicheren Parkplatz.
-Es gibt keine Klimaanlage, obwohl es draußen mit +36 °C sehr heiß ist.
-Außerdem gibt es dort sehr viele Fliegen, Mücken und Silberfische.
-Die Decke ist sehr dreckig und sieht so aus, als wäre sie schon lange nicht mehr gewaschen worden.

2026-08-15 via Nuitee
B
Billinger solo_traveller gb
10
Pros:

The hotel is excellent with a bus outside... 5 stops from the centre.

Cons:

Nothing

2026-08-15 via Nuitee
A
Arbnor couple ch
10
2026-08-15 via Nuitee
P
Patrick couple de
9
2026-08-15 via Nuitee
M
Muhammad Ahsan family_with_children pk
8
2026-08-15 via Nuitee
J
Jan couple cz
10
2026-08-14 via Nuitee
A
adda couple fr
9
2026-08-13 via Nuitee
M
Mattia solo_traveller ch
8
2026-08-13 via Nuitee
C
Cescato solo_traveller ch
8
2026-08-12 via Nuitee
L
loli martinez roman solo_traveller es
8
Pros:

Las habitaciones son buenas .

Cons:

Faltaba un poco de limpieza. El resto es genial

2026-08-12 via Nuitee
M
Matthias couple ch
2
Cons:

Am Tag der Anreise bekam ich ein Email, das von mir gewünschte Zimmer sei nicht verfügbar.
Bin deshalb gar nicht erst zum Hotel gefahren.

2026-08-12 via Nuitee
E
Elitsa solo_traveller bg
1
Completely unsuitable for families – Our 4-year-old had to sleep on the floor!
Cons:

​We booked a room for two adults and our 4-year-old child through Booking, where this hotel was listed as a suitable option for our family. Upon arrival, we were shocked to find a standard double room with only two single beds pushed together.
​When we asked reception how three people were expected to sleep in two beds, we were dismissively told that children stay for free by sharing an adult bed. This was completely impossible, as there was a distinct, unsafe gap between the two mattresses (pictured).
​Despite asking, the staff refused to provide a crib or extra bed and made zero effort to offer a room change or any reasonable solution. As a result, we were forced to go out, buy a sleeping bag, and have our 4-year-old sleep on the floor for the entire stay.
​Unacceptable customer service and misleading room allocations for families. We strongly advise parents traveling with young children to avoid this hotel.

2026-08-11 via Nuitee
F
Fabio couple ch
6
Il servizio non era eccellente
Pros:

Le stanze sono pulite e comode

Cons:

Che non ti aiutano a fare il check-in e tutto elettronicamente

2026-08-11 via Nuitee
N
Nayane Nathalie couple nl
10
2026-08-11 via Nuitee
M
Mauro couple ch
1
Pros:

Niente

Cons:

Personale scortese, il resto viene di conseguenza

2026-08-10 via Nuitee
M
Massimiliano couple it
8
2026-08-10 via Nuitee
A
ARTUR solo_traveller pl
8
2026-08-10 via Nuitee
L
Lea couple de
7
2026-08-10 via Nuitee