Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Limited food options
Noise from the street

Categories

Cleanliness
6.68
Some reviews indicate cleanliness issues, particularly with dirty rooms.
Service
8.65
Multiple reviews praised the staff for their helpfulness and friendliness.
Location
8.19
The location is convenient, especially for access to the highway and nearby facilities.
Room Quality
7.14
Rooms vary; some were spacious and clean, but others lacked amenities.
Amenities
7.67
Availability of parking and some vending options, but missing full-time reception.
Value for Money
8.13
Generally good value, but some guests noted deficiencies in room comfort.
Food and Beverage
6.18
Limited breakfast options and vending machines reported empty.
Overall Experience
8.15
The experience was mostly positive, despite some service-related issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:37

Property Description

Central Location: Enjoy the convenience of Casa Zen's central location, just 200 meters from Balerna Train Station and 500 meters from the Chiasso exit of the A2 motorway.

Comfortable Rooms: Relax in our rooms featuring private bathrooms and flat-screen TVs with cable channels, all easily accessible by elevator.

Convenient Transportation: With the Bellavista Bus Stop at our doorstep and easy access to the Monte Generoso Train Line and Strade del Vino hiking tracks, exploring the area is a breeze.

Ready to experience comfort and convenience at Casa Zen? Book now to enjoy free Wi-Fi and private parking during your stay.

Important information:

Casa Zen in Balerna offers comfortable rooms with air conditioning, private bathrooms, and free WiFi. Guests enjoy mountain and city views, walk-in showers, and parquet floors.
Pets weighing up to 9 kg are allowed for an additional charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.6
Based on 382 reviews
Cleanliness: 6.68
Service: 8.65
Location: 8.19
Room Quality: 7.14
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 6.18
Overall Experience: 8.15
V
Vittorio • solo_traveller • it
8
ambiente silenzioso a due passi da Chiasso
Pros:

Struttura rimodernata di recente, spazi molto ampi, ben organizzata per una gestione autonoma del soggiorno.
ottima la gestione del ritiro delle chiavi al di fuori degli orari di presenziamento della reception.

Cons:

La presenza di un receptionist solo la mattina.
Quando ho riconsegnato la chiave l'addetto era impegnato in una telefonata privata e non mi ha rivolto neanche un cenno, ne mi ha risposto quando l'ho salutato uscendo.
La doccia aveva lo scarico parzialmente intasato e non permetteva in corretto deflusso dell'acqua.

2026-10-28 • via Nuitee
T
Thomas • solo_traveller • ch
10
Gutes autonome Unterkunft, zu fairen Preis
Pros:

Top Lage, nahe an der Autobahn, interessanter Umgebung. Sehr fairer Preis, Parkplatz ist inklusive.

Cons:

Nichts

2026-10-26 • via Nuitee
M
Marina • solo_traveller • ch
9
Pros:

Struttura molto pulita e silenziosa, non lontana dalla stazione ffs.

Cons:

Non posso valutare lo staff dato che l'hotel è parzialmente self check in e siamo arrivati tardi, ma tutto si è svolto in modo rapido e funzionale.

2026-10-24 • via Nuitee
D
David Orsetti • family_with_children • it
10
Ottimo
Pros:

Torno per la seconda volta in questa struttura, come la volta precedente è stato tutto perfetto, ottima l' accoglienza, la stanza pulita e luminosa, la comodità del parcheggio e la zona colazione, dove sono presenti macchinette per bevande calde e fredde, vari snack e un grande frigorifero a disposizione.
La Signora Maria, gentilissima come sempre
Posso solo consigliare Casa Zen 👍

Cons:

Niente

2026-10-23 • via Nuitee
W
wil • couple • nl
6
Slaapgelegenheid ( = enige plus, ) kaal, armoedig, geen personeel, hal en ingang zeer smerig,
Pros:

Airco,
ruime kamer,

Cons:

Lege kamer ( stoel, klein tafeltje, geen aankleding, minimale uitrusting badkamer, armoedig

2026-10-21 • via Nuitee
K
Karel • extended_group • cz
10
Nápad na zlepšení. Méně parfému v pokojích a společných prostorech.
Pros:

Lokalita a dostupnost. Vyhrazené parkování přímo u ubytování.

2026-10-21 • via Nuitee
H
hamed • family_with_children • om
9
Pros:

The room was nice

Cons:

Nothing

2026-10-20 • via Nuitee
H
Hans en Gonny • solo_traveller • nl
3
Pros:

Kort bij de snelweg

Cons:

Een pand is wat veroudert is en letterlijk direct aan een hele drukke verkeersweg gelegen. Na 05.00 uur is slapen geen optie meer. Toegangsdeur is ook redelijk slecht herkenbaar. Voor ons geen optie meer om nog eens terug te gaan. Alles behalve "zen"

2026-10-19 • via Nuitee
A
Andrea • solo_traveller • it
5
2026-10-18 • via Nuitee
G
Gulnara • couple • az
9
Nice place for short and long stay.
Pros:

Clean and comfortable place, enough space in the room for personal stuff, soap, shower gel and towels were available. Quiet, nice and safe hotel.
The hotel has an elevator, so it's easy to take the luggage upstairs.
7-8 min walk from train station.

Cons:

A little water leaks out from under the shower door, so it would be better to either fix this issue or provide slippers.

The key I was given did not open the hotel's main entrance door, which I had used to enter the hotel. Instead, it opened the back entrance. It would be helpful to inform guests about this in advance.

2026-10-17 • via Nuitee
J
Jean-louis • couple • fr
9
Pros:

le calme l'organisation simplicime le prix.
la chambre spacieuse facilement utilisable en fauteuil roulant.

Cons:

dans la salle de bain wc pas la moindre barre d'accroche utilisable par une personne PMR

2026-10-16 • via Nuitee
D
Duewel • couple • de
8
Pros:

Near the center to restaurants

Cons:

Nothing

2026-10-14 • via Nuitee
S
Silvano Marco • extended_group • it
9
Pros:

Rispetto ad altri Hotel della zona il costo era buono. Disponibilità parcheggio gratuito.

Cons:

Il doccino mandava acqua da tutte le parti bagnando tutto il pavimento del bagno. (pulire dal calcare o cambiare)

2026-10-14 • via Nuitee
S
Silvio • solo_traveller • ch
9
2026-10-13 • via Nuitee
P
Pia • couple • ch
8
2026-10-11 • via Nuitee
M
Marisa • extended_group • ch
8
War Gut
Pros:

Die Unterkunft war schlicht aber gut. Das Nötigste war Vorrhanden. Die Unterkunft liegt sehr Zentral. Das Personal war stets erreichbar und schrieb bei Fragen sofort zurück.

Cons:

.

2026-10-07 • via Nuitee
H
Holger • solo_traveller • ch
10
Pros:

Sehr nette und hilfreiche Gastgeberin.

2026-09-16 • via Nuitee
D
David Orsetti • solo_traveller • it
9
Ottimo
Pros:

Ottima struttura, comodissimo il parcheggio gratuito e riservato, molto gradita la macchinetta del caffè e merendine.
Ottima pulizia della stanza e delle aree comuni, disponibilità e gentilezza della Signora Maria, quasi sempre presente in struttura.

Cons:

Niente

2026-09-15 • via Nuitee
S
Samuele • solo_traveller • it
10
Pros:

Ottimo.

2026-09-13 • via Nuitee
G
Guillaume • solo_traveller • fr
9
2026-09-09 • via Nuitee