Hotel Les Arcades

Hotels
8.2 (4825 reviews)
Place Cornavin 14-16 , Geneva , ch

Children allowed

Facilities

WiFi available
Free WiFi
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Clean environment
Cons:
Room cold
Shower temperature issues
Noise disturbances

Categories

Cleanliness
6.34
Fridge in the room was not fully clean and some guests mentioned feeling cold.
Service
9.31
Staff were very helpful and friendly throughout the stay.
Location
9.35
Great location, close to the train station, and convenient for traveling.
Room Quality
7.3
Some complaints about the room being cold and shower issues.
Amenities
8.33
Standard amenities for a hotel of this level, with enjoyable facilities.
Value for Money
8.29
Good value considering the location and services offered.
Food and Beverage
8.34
Breakfast was appreciated, though a few guests suggested improvements.
Overall Experience
8.31
Overall a pleasant stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:54

Property Description

Central Location and Convenience
The non-smoking Hôtel Les Arcades, situated in the heart of Geneva, just across from Cornavin Train Station, offers easy access to Lake Geneva and the Old Town within a short stroll.

Comfortable and Well-Equipped Rooms
All rooms at Hôtel Les Arcades are soundproof and feature amenities like cable TV, a fan, and a minibar for a comfortable stay. The bathrooms are equipped with a hairdryer for added convenience.

Delightful Dining and Complimentary Services
Guests can enjoy a cold buffet breakfast at Les Arcades to kickstart their day, with the added perk of a coffee machine available. Additionally, the hotel offers free high-speed Wi-Fi throughout and a Geneva Transport Card for hassle-free exploring.

Book now for a memorable stay at Hôtel Les Arcades in Geneva!

Important information:

The entry to the hotel can be found next to the H&M store. The hotel and the front desk are on the second floor and are open 24 hours a day.

Please note that this is a strictly non-smoking hotel.

There is no air conditioning available in the rooms.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

8.2
Based on 4825 reviews
Cleanliness: 6.34
Service: 9.31
Location: 9.35
Room Quality: 7.3
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 8.34
Overall Experience: 8.31
B
Belgin family_with_children tr
8
2026-08-15 via Nuitee
M
MARINA solo_traveller gr
7
Pros:

L'emplacement

Cons:

Le réceptionniste ne parlait pas français !!!

2026-08-14 via Nuitee
F
Feroz couple gb
7
2026-08-14 via Nuitee
I
ikushima couple jp
8
2026-08-13 via Nuitee
V
VINCENT family_with_children fr
6
Hôtel décevant à part son emplacement
Cons:

Le petit déjeuner trop simple par rapport à son prix.
Le Wifi n'arrive pas jusqu'à la chambre, il faut aller à la réception.
Les piles de la télécommande ne fonctionnent plus. Il faut attendre le retour de la chef le lendemain pour en avoir des neuves. Résultats une nuit sans TV

2026-08-13 via Nuitee
J
juergen solo_traveller de
8
Good location for getting around
Pros:

Staff allowed us to take our bicycles up to the hotels 2nd floor. This is important as Geneva is known for bikes getting stolen.
Hotel provided us with Geneva free transportation card.
Good location for getting around.

Cons:

No A/C, at 34 degC with windows going to main street. Breakfast with limited selection/quantity.
Beds were quite soft, personal preference is harder beds.

2026-08-13 via Nuitee
F
Francis couple ch
5
Pros:

Rien

Cons:

Salle de bain avec pleins de cheveux au sol ,linge de lit tachée, tissus fauteuil très sale,
Porte meuble frigo trouver dans une déchetterie !
Déjeuner à 09h15 déjà plus rien dit demandé jus orange il y en avait plus plus de charcuterie plus de pain ! Heureusement qu'il y avait une machine à ( Jura ) bon café , le personnel ne parle pas Français. Sans compter le bruit la chaleur pas dormi de la nuit !

2026-08-13 via Nuitee
C
Carlos Andres solo_traveller es
10
2026-08-12 via Nuitee
C
Christophe solo_traveller fr
1
Expérience catastrophique
Cons:

Une nuit catastrophique – hôtel à fuir

Une expérience malheureusement désastreuse et une nuit absolument pas reposante.

Premier problème : la salle de bain se trouve sur le palier, à l’extérieur de la chambre. Une configuration extrêmement inconfortable et peu pratique, dont je n’avais absolument pas été informé lors de ma réservation. C’est pourtant une information essentielle qui devrait être clairement indiquée avant de réserver.

Deuxième problème majeur : la chaleur dans la chambre. Alors même qu’il n’y avait pas de canicule particulière à Genève, il faisait plus chaud dans la chambre qu’à l’extérieur. Aucune climatisation, simplement un petit ventilateur, totalement insuffisant. Seule solution : laisser la fenêtre ouverte.

Mais cette fenêtre donne sur une rue particulièrement bruyante, actuellement en travaux, avec des restaurants à proximité. Résultat : du bruit jusqu’à environ 00h30, puis reprise dès 5h du matin avec les livraisons et les camions, avant le début des travaux vers 6h. Entre la chaleur qui oblige à garder la fenêtre entrouverte et le bruit extérieur, dormir correctement relève de l’impossible.

Enfin, la literie a achevé de rendre cette nuit particulièrement inconfortable. Le « lit double » était en réalité constitué de deux lits simples rapprochés qui ne s’ajustaient pas correctement. Malgré les surmatelas, les deux couchages ne pouvaient pas être véritablement réunis et formaient une véritable tranchée au milieu du lit. Autant dire que pour le confort d’un lit double, on repassera.

Entre la salle de bain sur le palier non annoncée, la chaleur étouffante, l’absence de climatisation, le bruit quasiment toute la nuit et une literie totalement inadaptée, cette nuit a été catastrophique.

Je suis reparti fatigué après avoir très peu dormi. Pour un hôtel, c’est quand même un comble.

En ce qui me concerne : hôtel à fuir.

2026-08-12 via Nuitee
K
Kathleen family_with_children gb
3
Never again, better sleep in a greenhouse.
Pros:

Location
Lockable safe
Filtered cold water available in reception

Cons:

No Aircon no way of cooling room. Breakfast trays always empty staff not on ball to fill up. Always had to ask/chase. Might as well not have paid for breakfast and ended going to another establishment to get food. Gaining entry after 7pm problematic.
Holes in bedding, plus sheets badly stained. General maintenance needed.

2026-08-12 via Nuitee
N
nicole solo_traveller fr
8
Hotel correct pour prendre un train
Pros:

Situation géographique si vous devez prendre un train..5 min de la gare..personnel sympathique

Cons:

Le manque de climatisation quand il fait chaud.

2026-08-11 via Nuitee
K
Kelly family_with_children fr
8
Bien
Pros:

Bien

Cons:

Le petit déjeuner

2026-08-11 via Nuitee
K
Kiriaki couple gr
9
Pros:

The staff was very supportive and we even checked in two hours in advance

2026-08-10 via Nuitee
G
Giacomo couple it
6
manca poco per migliorarsi!!!
Pros:

posizione ottima, vicina alla stazione e alla fermata del ferry - mont blanc

Cons:

purtroppo in una Ginevra caldissima, la camera non era dotata di aria condizionata, ma solo di un semplice ventilatore!

2026-08-10 via Nuitee
M
Martina extended_group it
10
Posizione eccellente (di fronte alla stazione), camera pulita, staff molto cordiale ed estremamente disponibile
Pros:

Posizione strategica, camera molto pulita, staff cordiale ed estremamente disponibile

Cons:

Le camere centrali danno direttamente sull’area buffet risultando così in una minore privacy (aspetto assolutamente secondario e tollerabile se si pensa alla posizione strategica ed all’ottimo rapporto qualità/prezzo)

2026-08-10 via Nuitee
B
BOUVET couple fr
7
Bien
2026-08-10 via Nuitee
M
Mecarla solo_traveller ch
7
Clean room, but street noise and a broken fan made it uncomfortable.
Pros:

The room was very clean,, and well-maintained.

Cons:

There was some street noise at night, and the fan wasn't working at not even a bit of air was coming from it.

2026-08-10 via Nuitee
L
Lachlan couple au
10
2026-08-10 via Nuitee
M
Martina extended_group it
10
Posizione eccellente, camera pulita, staff estremamente cordiale e disponibile
Pros:

Posizione strategica di fronte alla stazione

Cons:

L’unica piccola pecca è che le camere centrali si aprono sulla sala colazione e quindi risulta esserci meno privacy (aspetto però secondario rispetto alla posizione strategica e al vantaggioso rapporto qualità/prezzo)

2026-08-10 via Nuitee
M
Mahesh solo_traveller np
7
2026-08-10 via Nuitee