Kongo Hotel

Hotels
7.9 (827 reviews)
Kalda 19 , Haapsalu , ee

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Tasty breakfast
Cons:
Uncomfortable beds
Bathroom odor issues
Limited amenities

Categories

Cleanliness
7.05
Mixed reviews about cleanliness; some rooms were clean, but there were reports of smells from bathrooms.
Service
8.55
Staff were described as friendly and helpful.
Location
8.55
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
7.55
Rooms were spacious but there were complaints about uncomfortable beds.
Amenities
7.55
Basic amenities provided, but limited in terms of additional services.
Value for Money
7.95
Some guests felt the price was justified based on location and service.
Food and Beverage
8.05
Breakfast was mentioned as good and satisfying by several guests.
Overall Experience
7.95
Overall positive sentiment with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:20

Property Description

Charming Swedish Cottage Style Rooms
Experience comfort and style at Kongo Hotel with rooms designed in a charming Swedish cottage style. Enjoy modern amenities such as free Wi-Fi, cable TV, and a private bathroom in every room.

Gastronomic Delights
Indulge in local dishes at the hotel's bar and restaurant with a spacious dining area and an inviting open fireplace. On sunny days, dine al fresco on the terrace while enjoying the picturesque surroundings.

Relaxation and History
Unwind in the private sauna or take a refreshing dip in the small indoor pool for a fee. Explore the nearby 13th-century Haapsalu Castle just a short walk away. With free private parking on site, your stay at Kongo Hotel promises both relaxation and exploration.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children up to and including 10 years old stay for free when using an available extra bed.
    People 11 years old and over stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 827 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 7.55
Amenities: 7.55
Value for Money: 7.95
Food and Beverage: 8.05
Overall Experience: 7.95
T
Tuula • family_with_children • fi
8
Pros:

Kulmahuoneen ikkunoista sai viileää läpivetoa, sillä ilmastointia ei ollut

Cons:

Tupakoijat ikkunan alla

2026-07-25 • via Nuitee
H
HerraHuumori • solo_traveller • fi
7
Pros:

Kaikki sujui niin kuin pitikin. Aamiainen oli yllättävän hyvä.

Cons:

Huone oli aika karu, hotellissa ei henkilökuntaa paikalla

2026-07-25 • via Nuitee
F
Family traveller • family_with_children • fi
2
Very modest accommodation, not a 3-star hotel
Pros:

The breakfast was relatively okay. The location on the edge of the town centre is good, but so is that of many hostels.

Cons:

The hotel description on Booking is completely misleading: there was no reception service and in fact it seemed that there’s almost no staff, no daily cleaning, no café, no restaurant (except for a breakfast area), barely any view (the window was high up, just trees visible), no terrace (or was that one table in front of the door?), no sun terrace (or did they mean the outdoor tables in the breakfast area?). According to Booking, breakfast was supposed to be until 10 a.m., but the hotel stated it was until 9 a.m. And so on; there wasn't even the promised power socket by the bed, just a broken bedside lamp instead. The self-check-in does not meet any GDPR requirements! Personal details were left visible to everyone for a long time. The rooms are extremely modest. No air conditioning (and no fan either, so the rooms were unbearably hot on warm days), no hairdryer, no fridge, and the bathroom felt like it was from the last millennium. Even a quick shower left the bathroom flooded. The bottom sheet on one bed was too short and didn't completely cover the worn-looking mattress topper. The breakfast was relatively okay, although the only bread on offer was white toast (and the toaster was very slow) and Estonian black bread (which everyone can not eat). The cheese, cold cut sausages, etc., were at room temperature throughout breakfast. The juices were presumably made with tap water. The coffee comes from a machine, and on the first morning, there was no milk (on the later days there was - at room temperature). At least there were a few people on the breakfast staff who could provide some service when asked (coffee machine jammed, missing milk).
If you are only looking for a roof over your head in Haapsalu, you will find it here, but there are many hostels in the city where you could get that for better price. Hotel Kongo really does not deserve three stars, even though the price is of 3-star hotel.

2026-07-25 • via Nuitee
M
Maria • couple • fi
8
Hyvä sijainti ja hyvä hinta/laatusuhde
Pros:

Loistava sijainti, hyvä perusaamiainen. Ei ilmastointia mutta ikkunan sai auki.

2026-07-24 • via Nuitee
Ülle • extended_group • ee
9
Super asukoht ja meeldiv hotell. Vajadusel külastan veel.
Pros:

Hommikusöök oli piisav, hea kohv. Meeldis asukoht: bussijaam, vanalinn lähedal. Hotellis oli väga vaikne.

2026-07-24 • via Nuitee
A
AULI • couple • fi
7
Yhden yön läpikulkumatkalla yöpyminen ihan ok.
Pros:

Sijainti oli todella hyvä ja ilmainen parkkipaikka. Aamiainen hyvä.

Cons:

Sisäänkirjoituksessa ei ketään ihmistä. Itse sai valita huoneen, kaikki avaimet pöydällä. Osattiin kyllä. Ei ilmastointia.

2026-07-24 • via Nuitee
K
Kaspars • couple • lv
8
2026-07-24 • via Nuitee
I
ilme • solo_traveller • ee
8
2026-07-24 • via Nuitee
K
Kimmo • couple • fi
8
2026-07-23 • via Nuitee
M
Māra • family_with_children • lv
9
Ļoti laba.
Pros:

OK

Cons:

ļoti smirdēja vannas istaba pēc sastāvējušamies ūdens un tur skraidīja mazi insekti...

2026-07-23 • via Nuitee
S
Sari • solo_traveller • fi
8
2026-07-23 • via Nuitee
N
nikarf • couple • ee
9
2026-07-23 • via Nuitee
J
Johanna • solo_traveller • fi
7
Pros:

Hyvä sijainti, auton sai hotellin eteen parkkiin, aamiainen ok aika suppea mutta minulle riittävä

Cons:

Henkilökuntaa ei ollut, ainoastaan aamiaisella 2 jotka näin majoituksen aikana.
Kylpyhuoneessa laattoja rikki lattian rajassa ehkä korjauksen tarpeessa.
Henkilökunta tavoitettavissa ainoastaan puhelimella

2026-07-22 • via Nuitee
V
Veronika • couple • ee
6
2026-07-22 • via Nuitee
R
Ruth • solo_traveller • ee
8
2026-07-22 • via Nuitee
T
Tuija • couple • fi
8
2026-07-21 • via Nuitee
T
Tarja • couple • fi
7
Kohtalainen majapaikka.
Pros:

Aamiainen oli hyvä ja sijainti erinomainen. Lyhyt matka pääkadulle ja linnalle.

Cons:

Ei ollut tietoa, että kirjautumisen joutuu tekemään itse puhelimitse. Ei ole kielitaitoa niin en uskaltanut soittaakaan. Osasin kuitenkin tehdä kirjautumisen hetken miettimisen jälkeen. Respassa oli kuitenkin lappu tietojen täyttämistä varten, ja sen joutui jättämään pöydälle vartioimatta. Tämä oli arveluttavaa, olisi ollut edes laatikko niitä varten. Jos tämä olisi ollut tiedossa niin emme olisi tätä hotellia varanneet. Huone oli kuuma eikä ollut ilmastointia. Ikkuna oli ja sitä vain hivenen sai auki, ei auttanut. Toinen sängyistä oli sijoitettu niin että TV:tä ei pystynyt katsomaan. Tai TV oli sijoitettu väärin.

2026-07-20 • via Nuitee
V
Vesa • couple • fi
6
Ihan ok luukku mp-reissun yöpymiseen.
Pros:

Sijainti ja mahdollisuus pysäköintiin.

Cons:

Aika heikko äänieristys. Myös käytävän lattia narisi kun joku käveli siinä.

2026-07-20 • via Nuitee
A
Age • solo_traveller • ee
7
2026-07-20 • via Nuitee
M
Monika • family_with_children • ee
8
2026-07-19 • via Nuitee