Hôtel De Sers Champs Elysées Paris

Hotels
8.6 (362 reviews)
41 Avenue Pierre 1er de Serbie , Paris , fr

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Location
Staff kindness
Room size
Cons:
Cleanliness issues
Poor service follow-up
High prices for quality of amenities

Categories

Cleanliness
6.65
Multiple reviews mentioned poor cleanliness including mosquitos and flies in the bathroom.
Service
9.62
Mixed sentiment with some positive notes on staff kindness but reports of inadequate follow-up on issues.
Location
10
Consistently praised across multiple reviews for being in a great area.
Room Quality
8.66
Some rooms received praise, but others reported significant issues.
Amenities
9.11
Amenities were critiqued, especially the fitness center being too small.
Value for Money
7.64
Reported dissatisfaction with the value received for the price paid.
Food and Beverage
7.1
Complaints about breakfast quality and pricing.
Overall Experience
10
Overall experience varied greatly with some positive aspects but significant issues that affected some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:29

Property Description

Luxurious 19th-Century Mansion: Hotel de Sers, a stunning 19th-century mansion near Champs Elysees, offers a unique blend of historic charm and modern luxury.

Elegant Rooms and Suites: Each air-conditioned room at Hotel de Sers is designed with Italian marble bathrooms and top-notch amenities, providing a comfortable and lavish stay. The suites boast breathtaking views of Paris, adding a touch of magic to your experience.

Exquisite Dining and Relaxation: Indulge in gourmet cuisine at the hotel's restaurant overlooking a picturesque courtyard, or sip on expertly crafted cocktails at the sophisticated S'Bar. Unwind in the sauna and hammam, or pamper yourself with a relaxing massage arranged by the hotel.

Ready to immerse yourself in luxury at Hotel de Sers? Book your stay now and experience Paris in style!

Important information:

Please note that bookings of 6 or more rooms may be subject to special conditions and supplements.

Please note that an amount equal to your first night's stay may be pre-authorized on your credit card after reservation.

The property offers private access to the spa for 45 minutes which needs to be booked prior to arrival.

Please note that an overall 5% employe benefit charge will be added to your bill upon departure and the property does not accept payment by check.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 362 reviews
Cleanliness: 6.65
Service: 9.62
Location: 10
Room Quality: 8.66
Amenities: 9.11
Value for Money: 7.64
Food and Beverage: 7.1
Overall Experience: 10
P
Philipp couple us
1
Original room did not match booking. Second room lost AC during a heatwave. They could see this on their computers yet w
Pros:

The location worked well for our needs. The staff heard our concerns and assisted us with room changes.

Cons:

The first room we were given didn’t match what we reserved! The bed was not a king and all the walls were practically touching the bed. The room we reserved on booking matched their own hotel room websites photos and descriptions yet this was not the room given to us. The room they put us in eventually had AC issues which became a huge problem for my newborn during a major heat wave and required us to move rooms again. They could see on their computers that the room was set to 19 but the actual temp was nearly 30 yet they waited for us to complain! The shower had someone else’s hair in it. One night a housekeeper walked in without knocking or ringing. I travel with a dog who would have barked at either noise. The housekeeper proceeded to stand in the doorway offering me chocolates while I was topless breastfeeding my child and yelling at her to get out! We called the front desk for a taxi and stated that we were headed down now and needed to make an appointment at the embassy. When we arrived downstairs the taxi was never ordered and the excuse was that the man who spoke English to us the day before no longer understands English (My husband speaks fluent French). We also asked the head of the housekeepers to organize our room cleaning while the baby and dog were with us getting breakfast. They said they would do it right away. We ended up getting back to the room sometime in the late afternoon and the room still wasn’t cleaned, causing me to breastfeed my baby in the lobby while they rushed to clean the room.

2026-07-21 via Nuitee
D
Dawoud couple kw
10
2026-07-06 via Nuitee
R
Robert solo_traveller de
10
2026-06-21 via Nuitee
M
Musaad couple sa
10
2026-06-19 via Nuitee
N
Nasser couple sa
10
2026-06-12 via Nuitee
R
rachel couple fr
10
2026-06-08 via Nuitee
A
Astrid couple de
9
2026-06-08 via Nuitee
J
Jean-Marc solo_traveller be
9
Pros:

Emplacement et décoration chambre

Cons:

Nihil

2026-06-01 via Nuitee
A
Abdulaziz couple sa
7
Pros:

الموقع

Cons:

الإفطار لا يرقى إلى فندق خمس نجوم

2026-05-31 via Nuitee
O
Oleksiy solo_traveller ua
9
2026-05-28 via Nuitee
H
Hayri Osman couple tr
10
2026-05-27 via Nuitee
A
Ahmed couple eg
10
Pros:

Very nice view

Cons:

Nothing to be honest

2026-05-23 via Nuitee
K
Khodor solo_traveller fr
10
2026-05-19 via Nuitee
M
Magdalena couple pl
10
Cudowny pobyt! Polecam!
Pros:

Wszystko było cudowne!

Cons:

Wszystko plus obsługa była wspaniała

2026-05-17 via Nuitee
K
Khaled solo_traveller ae
7
2026-05-15 via Nuitee
S
Simone couple it
10
2026-05-04 via Nuitee
E
Easa couple ae
10
2026-04-28 via Nuitee
G
Gayrat couple uz
9
Pros:

General Manager is friendly and very helpful

2026-04-26 via Nuitee
U
Umesh couple ae
8
2026-04-25 via Nuitee
W
waseemalkousa couple sa
9
2026-04-25 via Nuitee