The Abbey Hotel and conference centre

Hotels
7.6 (1247 reviews)
The Broadway , Minster , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Room service
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
Kid meals
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room quality problems

Categories

Cleanliness
5.4
Negative reviews highlighted issues with mould and general state of disrepair.
Service
8.9
Many reviews praised the helpful and friendly staff.
Location
8.4
Good location mentioned frequently, especially proximity to the beach.
Room Quality
6.4
Reported issues with comfort and condition of rooms.
Amenities
7.9
Standard amenities provided, but some improvements needed.
Value for Money
7.4
Some good deals, but overall value affected by cleanliness and room quality.
Food and Beverage
8.4
Many positive comments on food quality and breakfast options.
Overall Experience
8
Mixed reviews but generally good experiences despite some serious drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 00:22

Property Description

Luxurious Accommodation
Experience comfort and elegance at The Abbey Hotel and conference centre. Each room is equipped with modern amenities, ensuring a relaxing stay with cozy bed linens and a flat-screen TV.

Convenient Facilities
Enjoy the convenience of free WiFi, room service, and free private parking during your stay. Unwind in the shared lounge, dine at the on-site restaurant, or grab a drink at the bar – all within the hotel premises.

Ideal Location
Located just 30 km from Historic Chatham Dockyard, our hotel provides easy access to popular attractions like Leeds Castle. With Chatham Train Station nearby and London City Airport within reach, your travel plans are made effortless.

Book your stay at The Abbey Hotel and conference centre for a memorable and seamless experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 1247 reviews
Cleanliness: 5.4
Service: 8.9
Location: 8.4
Room Quality: 6.4
Amenities: 7.9
Value for Money: 7.4
Food and Beverage: 8.4
Overall Experience: 8
S
Steven couple gb
8
2026-06-13 via Nuitee
S
Steven solo_traveller au
8
Clean and tidy and good value for what it offered
Pros:

Perfectly located for my activity and appropriately priced

2026-06-12 via Nuitee
H
hakki can couple gb
1
Nightmare
Pros:

none

Cons:

They have irresponsible receptionist . I contacted them earlier that i m going to check in at 23:10 and arrived at the property at 23:06 we agree that they are going to leave keys at the door but there were no keys. . Reception is off , no out of hours or emergency contact number written anywhere around reception . I stranded without place to stay . I wait till 2 am so booking.com find me a alternative place to stay. .

2026-06-12 via Nuitee
J
Jolanta couple lt
6
Pros:

Staff was friendly. Breakfast good. Good to stay when you have conference or party.

Cons:

Very good audibility from outside. No plug to near beds where to plug computer.

2026-06-10 via Nuitee
L
louise solo_traveller gb
7
Suited our short stay
Pros:

Great location

Cons:

Room 3 door was a bit battered and flimsy
Bar area was a bit sparse and hot drinks wernt hot or tasty

2026-06-09 via Nuitee
G
glen couple gb
6
2026-06-09 via Nuitee
W
Walter couple be
4
Outdated etablissement
Pros:

Niks Bizonders

Cons:

Ja, met wet moet je beginnen. Overlees de recensies die kloppen vrijwel goed.

2026-06-09 via Nuitee
P
Phillip couple gb
5
Budget Friendly and clean where it matters, Good Breakfast.
Pros:

Great cooked breakfast was available, The sausage and Egg toasted Bap was particularly good. The motel/Chalet Style of the hotel was nice. You can park outside your room, and there was plenty of parking.

Cons:

As per the room welcome information, we made a point of asking for no housekeeping on the first day, so my partner could get much her needed rest for a few hours. Unfortunately, the housekeeping staff did not get this message, They made a lot of noise trying to get in and appeared to walk away laughing and mocking my partner after she politely declined the housekeeping again. The walls are thin so you can hear the adjacent rooms, but this was expected from previous reviews.

2026-06-09 via Nuitee
L
Laura couple gb
1
2026-06-09 via Nuitee
G
Gray solo_traveller gb
5
Sorry will not be back - and will not recommend to friends attending events later in the year.
Pros:

The location suited me well - near to where I was attending an event.

Cons:

The place is just shabby. Receptionist on check in was very good but she was also the bar person and chef.
Food was plastic reheated even the breakfast was poor.

2026-06-08 via Nuitee
S
Stokes solo_traveller gb
8
It's ok
Pros:

For where we needed to be for the Saturday and Sunday it was a good location

Cons:

Walls are very thin and if you have a noisy neighbor then it can disturb you

2026-06-08 via Nuitee
J
Jane solo_traveller gb
6
Not great, but it does the job.
Pros:

The location is what brings us here, it's a short walk to our friend's house!

Cons:

It's very dated and a bit grubby. No blinds on the ground floor bathroom! No plug sockets by the bed, not vacuumed under the bed, walls are scraped, stained and marked. Breakfast was disappointing, no hash browns, tea and coffee were undrinkable and the clean juice glasses were carried out by holding them pinched from the top with fingers in them!

2026-06-08 via Nuitee
K
Kjab8689 solo_traveller gb
6
Pros:

Bed very comfortable.

Cons:

1 Pillow slip was dirty rubbish under bed breakfast was very poor. Saturday bacon was missing had to ask for it eggs were swimming in grease not told you had to get your own tea/coffee.
Sunday waited for over 30 mins for a bacon sausage bap and a full english what came minus hash brown whilst people who came after us were served there's.

2026-06-07 via Nuitee
R
Roger couple gb
7
It was ok
Pros:

Hotel perfect for our visit

Cons:

Room was ok , shower was not working properly, head blocked

2026-06-06 via Nuitee
M
Mandy solo_traveller gb
10
Perfect location and accommodation
Pros:

Staff lovely, room lovely and clean, perfect parking for my limited mobility - will definitely be staying again

Cons:

I had to leave

2026-06-03 via Nuitee
S
Shaddrack couple gb
9
2026-06-03 via Nuitee
D
DAVIS solo_traveller gb
5
2026-06-03 via Nuitee
B
Bart solo_traveller gb
10
2026-06-02 via Nuitee
D
Davies solo_traveller gb
5
Pros:

Location good. Evening meal good. Staff super friendly and helpful

Cons:

Room dated and tired.

2026-06-02 via Nuitee
B
Bart solo_traveller gb
10
My fav place to go to , wouldnt mind to stay there for longterm atleast the got loads of parkingspaces availeble
Pros:

Its the best hotel in the area

Cons:

Nothing

2026-06-02 via Nuitee