The Abbey Hotel and conference centre

Staff in breakfast had stopped serving and removed all food well before 9pm and took great delight in telling us that they had finished serving. When we pointed out that it was not yet 9:00 they quickly replied that their clock was slow ! Strange mentality.
The place is a depressing old motel with cigarette buts and broken glass in front of all the rooms. The paintwork inside is badly done and is a depressing brown colour. The legs of the bed project into the room ready to damage your toes

The guy on the front desk when we arrived wasn’t particularly engaging. When I asked about breakfast times etc he went to find out but it would have been nice to have been told without asking or at least welcomed like we were actually supposed to be there and not an inconvenience. The first room we were given smelled so badly of smoke that we couldn’t even walk inside properly but when we asked we were given a new room. The mattress in the room we were in was very soft and the shower was too small but I realise you can’t do anything about that.

It is dated with regard to furniture and shower unit. Though we are told it is at the very beginning of a full refurbishment which is great news. It would benefit from perhaps some rooms being for mobility issues some access ramps back and front. Shower rooms as either wet rooms or larger enclosure not at height to prevent any falls. Perhaps a double socket near bed with USB plug would be a great advantage.

Dated rooms.
Shower was suffering with very low water pressure.

I telephoned to say that we would be late arriving. Was told that the key would be left in the door. When we arrived at 2.30 am there was no key in the door and no night staff or porter to let us in our room. We had to wait in the car until 5.30 am until a member of staff arrived.

Mattress needed replacing so bed uncomfortable. Quilt needed replacing.

Only faults we found was the tv couldn’t get a strong enough signal to get channels and the shower wasn’t fast it just trickled out

Dirty, dilapidated room; stained carpet & chair (also had broken arm); assortment of stains & marks on walls; mugs not washed properly & had rings from previous use; latch barely held front door closed, so rattled badly in the wind & felt like it would fly open during the night until I moved the chair against it; TV signal very poor so could literally watch for 3-4 minutes at a time before picture was lost - trying to watch England V Norway was so frustrating! Mattress was extremely old & springs creaked at the slightest touch. Cleaner's or previous occupant's footprints visible on bathroom floor.

Room size quite small, Internet in rooms poor, rooms could be very 'noisy' at times, and subject to the consideration of neighbours! At best facilities were 'basic'. Staff however were friendly and good.

Bed very uncomfortable, though all.on ground floor, shower was hard to get into not just because of step but angle doors opened at meant no where to hold on and a bit of a squeeze for anyone not straight up and down. Dust behind bed was thick, thought heat was bringing on asthma but having moved my pillow in morning and seen the thick layer behind bed, think fan was probably circulating the dust. Bed was very uncomfortable could feel.the springs and easily could do with a topper. Room basic which would be fine but 2 tvs .. maybe remove one not in use. Mirror cracked and broken, no way to lock patio doors that we could find nothing on the sheet of paper with room info about it either. Lots of stains and marks on walls and carpet. Staff were pleasant enough but didn't really respond to anything when mentioned to them. Will see to it, but...if you spoke to one person the next one had no idea what you were talking about.