Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Lovely ambiance
Tasty food
Cons:
Long waits for meals
Small spa
Car park size

Categories

Cleanliness
8.68
No specific mention in reviews, standard quality for this hotel tier.
Service
9.15
Staff were friendly and helpful, praised in multiple reviews.
Location
9.19
Excellent location mentioned in several reviews.
Room Quality
8.64
Rooms and hotel lovely, consistent quality.
Amenities
8.67
Spa facilities were great, positive mention.
Value for Money
8.63
Overall value perspective is decent, no specific concerns raised.
Food and Beverage
8.38
Food was tasty but there were issues with breakfast freshness.
Overall Experience
9.05
Overall experiences were highly positive with a few minor suggestions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:10

Property Description

Historic Charm and Modern Comforts
Located in the picturesque Suffolk countryside, The Swan Hotel & Spa is a beautifully restored 15th-century building featuring ancient oak beams and cozy fireplaces. The en suite rooms seamlessly blend historic charm with modern amenities, offering a relaxing stay for guests.

Weavers' House Spa Retreat
Indulge in luxury at the on-site Weavers' House Spa, equipped with 6 treatment rooms, relaxation suites, a sauna, steam room, and an outdoor vitality pool. Unwind and rejuvenate in this serene oasis, perfect for a pampering retreat.

Culinary Delights
Savor exquisite modern British cuisine at the Gallery Restaurant, known for its fresh, locally sourced ingredients and awarded 2 AA Rosettes. For a more casual dining experience, guests can enjoy the Brasserie or the historic Old Bar. With options for al fresco dining in the garden, The Swan Hotel & Spa offers a culinary journey for every palate.

Book your stay at The Swan Hotel & Spa for a perfect blend of history, luxury, and gastronomic delights.

Important information:

If you wish to dine AA rosette Gallery Restaurant, prior reservation is recommended to avoid disappointment.

Please note the hotel is a 14th-century building and may not be suitable for disabled guests. There are ground-floor rooms available on request, any special requirements can be added to the booking.

Multiple bookings of 5 or more rooms will be subject to different terms and conditions.

Bookings over a certain value may be subject to additional deposits and cancellation policies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 727 reviews
Cleanliness: 8.68
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.38
Overall Experience: 9.05
S
Steven • couple • gb
9
You’d struggle to find a better place to stay
Pros:

Beautiful building, very professional and helpful staff, breakfast was excellent

Cons:

We had a double bed, but it comprised of two singles joined together, not ideal, sleeping impacted

2026-09-18 • via Nuitee
S
Simon • solo_traveller • gb
9
Pros:

Wonderful location,but very busy high st/junction outside our bedroom. So easy to walk around and amazing history especially Market Square area Guildhall a must and historic big top for concert in walking distance 😀. Also historic pub in Cocklefield nearby good food.

Cons:

Nothing.

2026-09-15 • via Nuitee
K
Kim • couple • gb
9
Lovely place to stay to relax
Pros:

Food choices
Helpful and friendly staff
Spa facilities
It was our anniversary and a card was left in our room with complimentary fudge and that evening in the bar a plate with happy anniversary written in sweet sauce Ruth chocolate and strawberry was presented to us ! Nice touches

Cons:

Bed a touch too small . Would try and book a room with a bigger bed next time

2026-09-14 • via Nuitee
E
Emily • couple • gb
8
Lovely historical building with clean and comfortable room.
Pros:

Beautiful old building

Cons:

Would have preferred to eat in the more informal restaurant but possibly not space when we wanted to eat so ended up feeling very uncomfortable in the overly formal restaurant

2026-09-12 • via Nuitee
P
Patrick • couple • gb
10
2026-09-10 • via Nuitee
R
rodney • couple • gb
9
Pros:

We have stayed many times, The rooms are good , food is always good and the location is good for us.

Cons:

The cost , thats all. There is nothing not to like. !!

2026-09-07 • via Nuitee
N
Neil • couple • gb
9
Lovely break in a fabulous building.
Pros:

Really friendly, and professional staff.

2026-09-04 • via Nuitee
N
Nicky • couple • gb
10
A wonderful relaxing time in beautiful surroundings.
Pros:

Lovely people, soft bed, beautiful seating area, all the little extra touches at the spa like lemon sorbet after massage.

Cons:

Rubbery bacon and sausage, jacuzzi very public and not embracing.

2026-09-04 • via Nuitee
E
Erna • couple • nl
9
Pros:

enorm sfeervol, centraal gelegen, fantastisch gegeten

Cons:

er is geen airco en het was bijzonder warm!

2026-09-03 • via Nuitee
E
Emily • couple • gb
7
Lovely location - good stay.
Pros:

Great facilities and lovely small spa

Cons:

Restaurant food overpriced & not great.

2026-09-02 • via Nuitee
F
Francesca • solo_traveller • gb
9
Pros:

Excellent and attentive staff, kind and friendly. Stunning room with a four poster bed. Exceptional breakfast and good menu. Stan and Suzanne were outstanding.

Cons:

We couldn't fault much, I wished for a small fridge in the room as we have a young baby and needed a place to store milk.
The scrambled egg at breakfast was very small but I'm nit picking as it really was beautiful.

2026-08-30 • via Nuitee
C
chapman • couple • gb
8
Cons:

No lift

2026-08-30 • via Nuitee
W
wendy • couple • gb
10
I stayed at the hotel for my birthday and enjoyed a spa day which was excellent. All of the hotel staff were amazing, v
Pros:

A beautiful hotel set in the sleepy village of Lavenham. We loved the spa located next door. The hotel is on the high street and has good off street parking

Cons:

Nothing

2026-08-28 • via Nuitee
N
Nigel • solo_traveller • gb
9
2026-08-26 • via Nuitee
H
Helen • couple • gb
9
2026-08-26 • via Nuitee
J
Janice • solo_traveller • gb
10
Pros:

Absolutely beautiful. Staff were excellent, and the atmosphere was totally relaxed. Will definitely return.

2026-08-25 • via Nuitee
R
ronald • couple • gb
7
2026-08-21 • via Nuitee
L
Luca • couple • it
7
2026-08-20 • via Nuitee
P
Philip • solo_traveller • gb
7
Good spot to explore Suffolk villages and countryside
Pros:

Historic building in a central village location

Cons:

Some parts are looking a bit shabby - tattered curtains and dirty grouting in the bathroom

2026-08-17 • via Nuitee
H
Helen • couple • gb
10
Exceptional hotel, historic, great food, comfortable, friendly staff, we will be back.
2026-08-15 • via Nuitee