Hotel Kreuz

Hotels
8.4 (994 reviews)
Luzernstrasse 63 , Malters , ch
+41 41 497 14 01

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Good food and beverage options
Convenient location
Cons:
Rooms in need of renovation
Security concerns regarding personal belongings

Categories

Cleanliness
7.65
Many reviews indicate that the rooms are old and have a strong smell, suggesting cleanliness issues.
Service
9.15
Most reviews highlight the friendliness and accommodation of the staff.
Location
9.15
The location is praised in several reviews as being convenient and central.
Room Quality
7.65
Reviews mention that rooms are old and poorly maintained, with issues highlighted.
Amenities
8.15
Amenities like the restaurant are frequently mentioned as good, although some are disappointed by other features.
Value for Money
8.15
Some guests feel the pricing might be a bit high for the accommodations provided.
Food and Beverage
8.65
The food, particularly in the restaurant, received positive comments.
Overall Experience
8.65
General sentiment is good, but with specific security issues raised that could affect future guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:36

Property Description

Convenient Location
The family-run Hotel Kreuz in Malters, just on the edge of Lucerne, offers easy access to the city center only 10 km away via train.

Comfortable Accommodation
The simply furnished rooms at Hotel Kreuz come with cable TV, private bathrooms, and free WiFi, providing a cozy stay for guests.

Family-Friendly Amenities
Guests can indulge in traditional cuisine at the in-house restaurant while children have a blast at the kid's world equipped with Playstations, a Lego house, and engaging animation programs.

Experience a delightful stay at Hotel Kreuz, where convenience, comfort, and family-friendly amenities await. Book now for an unforgettable experience!

Important information:

The restaurant is closed on Mondays and Tuesdays.

The elevator is in the main building. Persons with a disability are therefore kindly asked to inform the hotel thereof in advance so a room in the main building can be arranged for them.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 994 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
M
Muhammad • family_with_children • us
10
Pros:

Clean, close to train station. Staff services were very good. They were very helpful. Excellent breakfast and coffee.

2026-07-24 • via Nuitee
R
Romuald • extended_group • lu
7
Angenehm
Pros:

Die Lage und das Frühstück

Cons:

Der Verkehr war ein bisschen laut bei offenem Zimmer wo wir unser Zimmer hatten

2026-07-23 • via Nuitee
J
Jakub • family_with_children • cz
7
Excellent location with easy access to Lucerne, clean and comfortable rooms, friendly atmosphere, and convenient parking
Pros:

Accommodation in a great location, close to the train station, which made it easy to reach the main purpose of our visit: exploring the city of Lucerne.

The accommodation was very pleasant and clean, although the furnishings were a bit dated. Breakfast was fairly simple, but there was enough variety for everyone to find something they liked, and we certainly didn’t leave hungry. Having parking right next to the hotel was also very convenient.

2026-07-23 • via Nuitee
C
Carlos Alberto • family_with_children • mx
9
Pros:

La habitacion familiar bastante cómoda con 3 habitaciones
Sus vistas y Balcones fabulosos
Desayuno completo y bueno

Cons:

Las alfombras rojas de las habitaciones

2026-07-22 • via Nuitee
M
Margit K • solo_traveller • ee
8
Hea kogemus
Pros:

Hubane hotell, personaalne lähenemine kohe alates vastvõtulauast.
Tuba korralik ja puhas.

Cons:

Broneerides ei olnud aru saada, et hotell tegutseb kahes majas, aga see ei olnud miinuseks, pigem lihtsalt üllatav.

2026-07-22 • via Nuitee
T
Thomas • solo_traveller • ch
9
2026-07-21 • via Nuitee
Y
Yavuz • solo_traveller • tr
3
Pros:

Insanlardan uzak bi yerdi

Cons:

Kahvalti vasatti sadece peynir yedik .gosterilen otelde degilde yanindaki minik evde oda ayarlamislar orda kaldik klima yoktu odada minik bi fan koymuslar onla serinledik buz dolabi da yok odada bidaha gitmem

2026-07-20 • via Nuitee
M
Markus • extended_group • de
9
2026-07-20 • via Nuitee
A
Abdul • family_with_children • pk
10
I’ll stay here again and hughly recommend to others.
Pros:

It was such a beautiful town. And their prices were so good, couldn’t find any better than this. They also had free car parking. The receptionist was so helpful and kind. She let us check in late which was after their check in time. Can’t thank her enough for this kind gesture. Breakfast was awesome with such a beautiful view.

2026-07-19 • via Nuitee
A
Antje • family_with_children • se
7
2026-07-19 • via Nuitee
B
Brian • couple • dk
6
2026-07-19 • via Nuitee
E
Ewa • extended_group • pl
10
Pobyt był tylko przystankiem podróży. Starczyło tylko czasu na spacer po taj uroczej miejscowości.
Pros:

śniadanie bardzo dobre i dostosowane do mojej diety. Bardzo fajna restauracja i pyszne dania. Bardzo miła obsługa.

2026-07-19 • via Nuitee
S
Szymon • solo_traveller • pl
9
Pros:

Mega miły i uśmiechnięty personel. Bdb śniadanie. Wygodne łóżka.

Cons:

Niestety BRAK KLIMY.

2026-07-19 • via Nuitee
P
Pablo • family_with_children • de
8
2026-07-19 • via Nuitee
M
Murtaza • family_with_children • us
4
Pros:

We were assigned a first-floor unit in a separate building next to the main hotel, as shown in the picture. Unfortunately, the building was very old, and I did not feel safe staying there..
We were told this arrangement was because we had three children, but it ended up making our stay uncomfortable rather than accommodating. Being on the street level also meant we did not feel secure keeping the windows open, which was a concern we raised with the staff. When I requested to move to an upper floor, the request was denied—again, citing that we had kids.

Overall, we did not enjoy our stay. The staff did not come across as genuinely welcoming or family-friendly; their attitude felt forced rather than sincere.

I felt this was a complete waste of money. I came expecting a comfortable and enjoyable experience with my family, but instead, we spent our time feeling uneasy and dissatisfied.

2026-07-18 • via Nuitee
N
Nermin • solo_traveller • ba
7
2026-07-14 • via Nuitee
H
Hassan • extended_group • eg
7
2026-07-14 • via Nuitee
V
Vivien • solo_traveller • ch
6
2026-07-13 • via Nuitee
P
Paolo • couple • it
10
Ottima posizione per raggiungere Lucerca in treno
Pros:

Posizione hotel: comodissima per raggiungere Lucerna in treno (l'hotel è a 5 minuti a piedi dalla stazione. Con il treno si arriva in centro a Lucerna). Ristorante: caro Colazione: scarsa (mancanza di torte e biscotti)

Cons:

Il costo della cena al ristorante. La colazione scarsa. La titolare (credo) poco cortese e che ha preteso il pagamento della cena finita la cena ("visto che la camera l'avete già pagata con booking sarebbe meglio saldare la cena subito")

2026-07-09 • via Nuitee
D
DARIUKŠTIS • extended_group • lt
3
Šis viešbutis tikrai netraukia 3 žvaigždžių
Pros:

Neblogi pusryčiai. Patogu iš viešbučio pasiekti traukiniu Liucernos centrą.

Cons:

Nėra kondicionieriaus. Neįmanoma užmigti dėl karščio ir triukšmo iš gatvės. Numeryje nėra net arbatinuko. Nerekomenduočiau. Tikrai netraukia 3 žvaigždžių viešbučio.

2026-07-09 • via Nuitee