Hotel Kreuz

Hotels
8.4 (955 reviews)
Luzernstrasse 63 , Malters , ch

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Good food and beverage options
Convenient location
Cons:
Rooms in need of renovation
Security concerns regarding personal belongings

Categories

Cleanliness
7.65
Many reviews indicate that the rooms are old and have a strong smell, suggesting cleanliness issues.
Service
9.15
Most reviews highlight the friendliness and accommodation of the staff.
Location
9.15
The location is praised in several reviews as being convenient and central.
Room Quality
7.65
Reviews mention that rooms are old and poorly maintained, with issues highlighted.
Amenities
8.15
Amenities like the restaurant are frequently mentioned as good, although some are disappointed by other features.
Value for Money
8.15
Some guests feel the pricing might be a bit high for the accommodations provided.
Food and Beverage
8.65
The food, particularly in the restaurant, received positive comments.
Overall Experience
8.65
General sentiment is good, but with specific security issues raised that could affect future guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:36

Property Description

Convenient Location
The family-run Hotel Kreuz in Malters, just on the edge of Lucerne, offers easy access to the city center only 10 km away via train.

Comfortable Accommodation
The simply furnished rooms at Hotel Kreuz come with cable TV, private bathrooms, and free WiFi, providing a cozy stay for guests.

Family-Friendly Amenities
Guests can indulge in traditional cuisine at the in-house restaurant while children have a blast at the kid's world equipped with Playstations, a Lego house, and engaging animation programs.

Experience a delightful stay at Hotel Kreuz, where convenience, comfort, and family-friendly amenities await. Book now for an unforgettable experience!

Important information:

The restaurant is closed on Mondays and Tuesdays.

The elevator is in the main building. Persons with a disability are therefore kindly asked to inform the hotel thereof in advance so a room in the main building can be arranged for them.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 955 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
A
Alessia Loreley • solo_traveller • ch
8
2026-05-30 • via Nuitee
özgür özer • solo_traveller • tr
10
2026-05-30 • via Nuitee
A
AISHWARYA • family_with_children • in
7
Good
Pros:

Close to station

Cons:

10 min form Luzern, one need to plan as trains are at 30
Min on average

2026-05-29 • via Nuitee
L
Liege • solo_traveller • br
9
Pros:

Boa localização, perto da estação de trem
Café da manhã bom.

Cons:

Fiquei hospedada num prédio anexo, sem elevador.

2026-05-28 • via Nuitee
P
Peter • solo_traveller • gb
8
Great value for money. Excellent food. Friendly and attentive staff
Pros:

Great affordable hotel. Evening meal was delicious and breakfast was good too.

2026-05-25 • via Nuitee
M
MARIA DEL PILAR • solo_traveller • ch
10
2026-05-25 • via Nuitee
P
Peter • solo_traveller • de
7
Pros:

Außerordentlich freundlich, zugewandt und hilfsbereit.

Cons:

Das Hotel ist in die Jahre gekommen.

2026-05-25 • via Nuitee
Özge • couple • tr
9
Pros:

Çalışanlar çok tatlıydı ve odalar çok temizdi. Otopark imkanı da avantaj.

Cons:

Luzern merkeze konum olarak uzak. Araçlı iseniz bu hiç sorun olmayacaktır. Kahvaltısı da biraz zayıftı.

2026-05-25 • via Nuitee
W
Walpen • solo_traveller • ch
10
2026-05-25 • via Nuitee
C
Caroline • solo_traveller • gb
4
2026-05-24 • via Nuitee
A
Adriano • solo_traveller • ch
8
2026-05-24 • via Nuitee
F
Federico • family_with_children • it
8
2026-05-24 • via Nuitee
J
jan • couple • be
8
2026-05-24 • via Nuitee
W
Wilhelmine Maria • solo_traveller • ch
8
2026-05-23 • via Nuitee
B
Brandon • couple • us
9
Amazing place to stay! Delicious breakfast and awesome staff!
Pros:

The breakfast was fresh every morning with different delicious breads and cold cuts. The staff was always friendly and accommodating.

Cons:

Not a big deal but the Wifi did go out for a day.

2026-05-20 • via Nuitee
C
Christoph • solo_traveller • ch
9
2026-05-18 • via Nuitee
E
Elisha • solo_traveller • ch
7
2026-05-18 • via Nuitee
A
Anzhelika • solo_traveller • ch
8
2026-05-17 • via Nuitee
F
Francine • solo_traveller • ch
8
Pros:

Nous avons apprécié l hôtel en général
Le personnel et la cuisine était top. La chambre familiale très bien mais pas très bien insonorisé. Les voisins du dessus nous ont réveillé sinon tout était parfait.

2026-05-17 • via Nuitee
T
Thomas • solo_traveller • de
9
Pros:

Sauber, toller Service, Parkplätze am Hotel und für den Preis ein gutes Frühstück

2026-05-17 • via Nuitee