Hotel Alcazar

Hotels
7.7 (156 reviews)
Calle 49 no. 53-40 , Medellín , co

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Family rooms
Pets allowed
Luggage storage
Tour desk
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good service from staff
Central location
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
3.94
Many complaints about dirty rooms, cockroaches, and unclean bedding.
Service
8.91
Positive feedback on the helpfulness of staff, particularly the receptionist.
Location
9.45
Central location with easy access to amenities.
Room Quality
5.9
Mixed comments; some rooms uncomfortable and noisy.
Amenities
7.93
Basic amenities noted; cleanliness issues affected overall perception.
Value for Money
8.89
Affordable price point, but unexpected tax charges noted.
Food and Beverage
7.94
Food options not mentioned in reviews.
Overall Experience
8.61
Overall experience mixed due to recurring hygiene issues and customer service problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:23

Property Description

Central Location
Hotel Alcazar, conveniently located in the heart of Medellín, offers easy access to popular parks and attractions such as El Poblado Park and Lleras Park, making it an ideal choice for travelers looking to explore the city.

Convenient Amenities
Guests can enjoy a range of amenities including a 24-hour front desk, shuttle service, and a shared lounge, ensuring a comfortable and hassle-free stay. The free WiFi throughout the property allows guests to stay connected during their visit.

Nearby Attractions
With key points of interest like Plaza de Toros La Macarena and Berrio Park within close proximity, Hotel Alcazar provides the perfect base for guests to immerse themselves in the vibrant culture and attractions of Medellín.

Book your stay at Hotel Alcazar now and experience convenience and comfort in the heart of Medellín!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 156 reviews
Cleanliness: 3.94
Service: 8.91
Location: 9.45
Room Quality: 5.9
Amenities: 7.93
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 8.61
J
Jeidy • solo_traveller • co
9
Tranquilo
Pros:

La ubicación

Cons:

Zancudos

2026-07-14 • via Nuitee
V
Vanessa • family_with_children • us
3
Not worth it
Pros:

The best is the shower it's very strong and very hot so that definitely is my favorite, the bed is ok and the tv basic but cable channels allritht, it get hot but the mini fan does feels good, the location is near the palace plaza botero

Cons:

The staff weren't friendly at all, never smile never say hi and always call me name,not harrasing at least or knocking like some hotel staff do, the wifi was bad never work , the lobby is mainly for them, they don't make you feel welcome they always seat there by the tv in their phone so it's like their break room not the client areas, they hide the ciffe I soend nine day only find out theast day I could have had hot coffee daily Instead I drank cold coffee and pay for it, I never was given towels , nine days noone cleaned or give me toilet paper or garbage bags, I'm paying extra fees same as people pay daily not less , was charge for credit card fee and I can't get clean towel once or toilet paper, the last day I ask for a towel they took it and never brought one, they dont want you have a good stay they don't care about clients it's more about you having to please them so they don't feel uncomfortable. Personally love the room and shower and location but not the atmosphere, but I like that they didn't knock daily like some hotel do and that is annoying

2026-07-10 • via Nuitee
J
joaquin • family_with_children • co
10
2026-07-07 • via Nuitee
D
de angel • couple • co
10
2026-06-30 • via Nuitee
R
Ruiz • solo_traveller • co
1
2026-06-30 • via Nuitee
Y
Yesmy • solo_traveller • co
10
Pros:

Atención

Cons:

No todo Bn

2026-06-30 • via Nuitee
M
Mora • solo_traveller • co
1
2026-06-28 • via Nuitee
J
Jesus • solo_traveller • co
10
2026-06-27 • via Nuitee
G
Guillermo • solo_traveller • co
9
Pros:

Muy cómoda. El personal muy humano y amable.

Cons:

Todo muy bien

2026-06-27 • via Nuitee
M
Monica • couple • co
10
Recomendado
Pros:

Muy buena atención

Cons:

Ninguna

2026-06-23 • via Nuitee
F
franco • solo_traveller • co
8
2026-06-21 • via Nuitee
M
Mayelin • extended_group • do
10
2026-06-19 • via Nuitee
X
Ximena Riaño • solo_traveller • co
9
2026-06-15 • via Nuitee
R
Ríos Torres • solo_traveller • co
8
2026-06-13 • via Nuitee
R
Rey Riveiro • solo_traveller • ar
8
Pros:

Esta bueno de acuerdo al costo

2026-06-13 • via Nuitee
R
Robert Clifton • extended_group • co
10
2026-06-12 • via Nuitee
P
Pimentel • solo_traveller • do
10
2026-06-11 • via Nuitee
P
Pimentel • solo_traveller • do
8
2026-06-11 • via Nuitee
P
Pimentel • solo_traveller • do
9
2026-06-11 • via Nuitee
O
Osmary • solo_traveller • ec
8
Gratificante
Pros:

Me gustó mucho es confortable , solo que la próxima me gustaría una con ventana hacia la calle

Cons:

El costo

2026-06-11 • via Nuitee