Hotel Serena Suite

Hotels
8 (1978 reviews)
Parcela 2 Lote 3C, Ruta 5 Norte - Kilometro 470, , La Serena , cl

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Amenities
Cons:
Cleanliness
Room Quality
Food Variety

Categories

Cleanliness
6.64
Concerns about cleanliness in rooms and persistent odors.
Service
9.11
Generally noted as attentive and organized.
Location
9.15
Highlighted as enjoyable and convenient.
Room Quality
7.1
Reports of old mattresses and equipment; some rooms reported as outdated.
Amenities
8.13
Some amenities noted as good, but with areas needing improvement.
Value for Money
7.59
Mixed feedback on cost versus quality and amenities.
Food and Beverage
7.64
Breakfast options considered limited and basic.
Overall Experience
8.61
Overall stay regarded positively despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:15

Property Description

Luxurious Accommodations
Hotel Serena Suite offers a range of apartments and rooms, each equipped with satellite TV, work desk, and modern amenities. The fully equipped apartments with kitchenette provide the perfect home away from home.

Relaxation and Recreation
Guests can unwind by the outdoor swimming pool or stay active at the gym. For ultimate relaxation, indulge in the onsite hot tub. The hotel provides the perfect balance of leisure and wellness facilities.

Dining Experience
Start your day with a delicious buffet breakfast and savor regional and international cuisine at the à la carte restaurant. Whether you prefer a hearty meal or a light snack, Serena Suite Park Hotel caters to all tastes.

Book your stay at Hotel Serena Suite for a memorable experience in La Serena.

Important information:

The restaurant opens from 7:30 to 22:30 Monday to Saturday. Opening hours on Sunday are 7:30 to 15:00.

From March 2020, all reservations can be rescheduled in case the guest is unable to attend on the booked dates.

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8
Based on 1978 reviews
Cleanliness: 6.64
Service: 9.11
Location: 9.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 7.59
Food and Beverage: 7.64
Overall Experience: 8.61
C
Claudia • solo_traveller • cl
10
2026-07-24 • via Nuitee
M
Marie Annie • solo_traveller • fr
7
Pros:

Accès facile.

Cons:

Le petit déjeuner

2026-07-20 • via Nuitee
S
SILVIA • solo_traveller • es
6
Pros:

El jardin y la piscina.Disponer de parking y seguridad

Cons:

Las habitaciones son extraordinariamente frias en invierno. Es como dormir en plena calle.

2026-07-15 • via Nuitee
H
Hector • solo_traveller • cl
7
Pros:

Muy bonito

Cons:

alejado de zonas

2026-07-14 • via Nuitee
C
Catalina Julio • solo_traveller • cl
10
Pros:

Todo

Cons:

Nada

2026-07-14 • via Nuitee
L
Luis • solo_traveller • cl
8
2026-07-14 • via Nuitee
C
Carolina • couple • cl
7
2026-07-13 • via Nuitee
H
Hector • couple • cl
8
2026-07-13 • via Nuitee
A
André • couple • be
5
teleurstelling
Pros:

Fitness en jaccuzi

Cons:

De kamer heel oud

2026-07-11 • via Nuitee
R
Romulo Raul • solo_traveller • cl
5
2026-07-11 • via Nuitee
R
richard • solo_traveller • cl
9
2026-07-09 • via Nuitee
T
Torres • solo_traveller • cl
8
Buena relación precio calidad
Pros:

Que tenga la opción de desayunar , el espacio exterior se ve muy bien con la piscina, las reposeras y sillones para poder descansar al aire libre. Las camas muy cómodas y televisión por cable .

Cons:

Que el aseo diario no era muy prolijo. Siempre nos hicieron la pieza, pero el aseo podría haber sido mejor.

2026-07-08 • via Nuitee
E
Exson • family_with_children • cl
10
Pros:

Desde su Personal que son muy atentos y hasta toda su Instalacion impecable, agradezco la estadia.

2026-07-08 • via Nuitee
C
Carlos • couple • cl
9
Tranquila y cerca de todo lo necesario.
Pros:

Los servicios del restaurante

Cons:

El ruido de los alojados en la pieza del lado. El wc tenía una fuga que hacía que se llenará constantemente y metía ruido por las noches.

2026-07-07 • via Nuitee
T
Tito Díaz • solo_traveller • cl
10
2026-07-07 • via Nuitee
F
Francisco • couple • cl
8
2026-07-06 • via Nuitee
J
Jeannette • solo_traveller • cl
9
Pros:

UBICACION

Cons:

NO HUBO NADA QUE NO ME GUSTARA

2026-07-06 • via Nuitee
N
Nicole Isabel • couple • cl
1
2026-07-05 • via Nuitee
F
FELIPE • solo_traveller • cl
9
Pros:

Piezas y ubicación

Cons:

La ducha

2026-07-04 • via Nuitee
A
Anita • solo_traveller • cl
9
Pros:

Que tiene de todo restaurante alojamiento estacionamiento excelente desayuno piscina gimnacio todo lo necesario el personal muy atentos

2026-07-04 • via Nuitee