Hotel Serena Suite

Hotels
8 (1936 reviews)
Parcela 2 Lote 3C, Ruta 5 Norte - Kilometro 470, , La Serena , cl

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Amenities
Cons:
Cleanliness
Room Quality
Food Variety

Categories

Cleanliness
6.64
Concerns about cleanliness in rooms and persistent odors.
Service
9.11
Generally noted as attentive and organized.
Location
9.15
Highlighted as enjoyable and convenient.
Room Quality
7.1
Reports of old mattresses and equipment; some rooms reported as outdated.
Amenities
8.13
Some amenities noted as good, but with areas needing improvement.
Value for Money
7.59
Mixed feedback on cost versus quality and amenities.
Food and Beverage
7.64
Breakfast options considered limited and basic.
Overall Experience
8.61
Overall stay regarded positively despite noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:15

Property Description

Luxurious Accommodations
Hotel Serena Suite offers a range of apartments and rooms, each equipped with satellite TV, work desk, and modern amenities. The fully equipped apartments with kitchenette provide the perfect home away from home.

Relaxation and Recreation
Guests can unwind by the outdoor swimming pool or stay active at the gym. For ultimate relaxation, indulge in the onsite hot tub. The hotel provides the perfect balance of leisure and wellness facilities.

Dining Experience
Start your day with a delicious buffet breakfast and savor regional and international cuisine at the à la carte restaurant. Whether you prefer a hearty meal or a light snack, Serena Suite Park Hotel caters to all tastes.

Book your stay at Hotel Serena Suite for a memorable experience in La Serena.

Important information:

The restaurant opens from 7:30 to 22:30 Monday to Saturday. Opening hours on Sunday are 7:30 to 15:00.

From March 2020, all reservations can be rescheduled in case the guest is unable to attend on the booked dates.

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8
Based on 1936 reviews
Cleanliness: 6.64
Service: 9.11
Location: 9.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 7.59
Food and Beverage: 7.64
Overall Experience: 8.61
M
María • solo_traveller • cl
9
2026-06-20 • via Nuitee
A
Alejandra • solo_traveller • cl
10
2026-06-20 • via Nuitee
F
Felipe • solo_traveller • cl
7
2026-06-20 • via Nuitee
S
Sergio • solo_traveller • cl
8
2026-06-17 • via Nuitee
G
Gonzalez Gonzalez • solo_traveller • cl
9
Pros:

La comodidad de la habitación. Todo muy pulcro. Muy buen desayuno!

2026-06-16 • via Nuitee
F
Franibet • family_with_children • cl
10
Excelente
Pros:

Disponibilidad y excelente atención

Cons:

Nada.

2026-06-13 • via Nuitee
A
Alejandro • couple • ar
6
Insatisfechos
Pros:

desayuno normal.

Cons:

Tuvimos problemas de funcionamiento del aire acondicionado. lo mas grave fue cuando mi esposa quiso tomar un baño y en plena ducha el agua se volvio helada y no se pudo solucionar. Me guardo los comentarios de mi esposa que al otro dia se levanto con resfrio

2026-06-10 • via Nuitee
E
Exson • family_with_children • cl
10
Pros:

Desde su Personal hasta la instalacion, todo excelente.

2026-06-10 • via Nuitee
N
nancy • couple • br
7
Pros:

Gostei do peixe que comi no restaurante a noite, já o café da manhã deixa a desejar!

Cons:

Nao gostei da falta de conforto no quarto e no banheiro, banheiro muito pequeno e desconfortável demais!

2026-06-08 • via Nuitee
R
Rovati • solo_traveller • cl
10
Buen hospedaje.
Pros:

Ubicación, atención personal. Restaurant

2026-06-08 • via Nuitee
C
Celia Maria • extended_group • br
7
2026-06-08 • via Nuitee
L
leslie • solo_traveller • cl
10
Pros:

Buena atención, la habitación es amplia y comoda

Cons:

El baño, podría se un poco más cómodo, la ventilación no es muy buena y se siente como olor a humedad pese a estar limpiom

2026-06-07 • via Nuitee
V
Valesca • solo_traveller • cl
10
100% recomendado
Pros:

Las habitaciones

Cons:

Está bien se puede mejorar el tema de los utensilios de baño Pero eso lo dan por cortesía en general súper bien!!!

2026-06-06 • via Nuitee
L
lorna • couple • cl
8
solo mejoraría el baño de las habitaciones
Pros:

La atención del personal muy amable, esta en un lugar tranquilo y con un entorno muy bonito

Cons:

la ducha, poca agua caliente, se cortaba cada 2 minutos, faltaban ganchos para colgar las toallas húmedas, papel higiénico escaso, jabones en barra pequeños y pocos.

2026-06-06 • via Nuitee
R
Romain • couple • fr
8
Pros:

Literie très confortable et la chambre est assez grande. Les lieux sont agréables et le personnel très attentif.

Cons:

La localisation est excentrée et certaines parties des chambres mériteraient d’être refaites, salle de bain, fenêtre, huisserie.

2026-06-05 • via Nuitee
S
Sara • family_with_children • cl
10
Pros:

El desayuno, el silencio y la comodidad de las habitaciones y el lugar

2026-05-30 • via Nuitee
C
Claudio • solo_traveller • cl
10
2026-05-30 • via Nuitee
C
Carolita • couple • cl
10
2026-05-30 • via Nuitee
N
Natalia Gallardo • couple • cl
10
bien para el precio.
Pros:

la habitacion bastante amplia. el lugar muy tranquilo. la atencion del personal bastante bien

Cons:

la ubicacion. para llegar al hotel hay que dar una vuelta enorme hasta una rotonda, te hace perder tiempo.

2026-05-30 • via Nuitee
A
Arturo • couple • cl
7
En grupo se disfruta la estadía, buen servicio y atención.
Pros:

La ubicación y espacios compartidos. Muy bonito exteriormente y bien decorado

Cons:

Las habitaciones están un poco avejentadas y no todo esta en buenas condiciones. Deberían modernizar los baños sobretodo ya que la ducha se desarmó por la presión del agua y además no había tapón para juntar agua para afeitarse por ejemplo.

2026-05-29 • via Nuitee