Active & Wellness Hotel Subterra

Hotels
7.7 (96 reviews)
Horní Žďár 1 , Ostrov , cz

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Misleading room descriptions

Categories

Cleanliness
6.08
There were reports of mold and dust in the bathrooms and rooms.
Service
9.07
The staff was noted to be friendly and attentive, though there were some issues with reception.
Location
9.07
The location was convenient for access to the ski area.
Room Quality
7.08
Some rooms were described as misleading, not matching photos, and having maintenance issues.
Amenities
8.07
Amenities available but some had additional charges.
Value for Money
6.08
Considered overpriced for the quality and unexpected charges were mentioned.
Food and Beverage
7.08
Mixed reviews on food quality with complaints regarding breakfast options.
Overall Experience
9.07
Despite issues, some guests enjoyed aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:05

Property Description

Luxurious Spa Area
Indulge in relaxation at Hotel Subterra's spa area with a sauna, hot tub, and a variety of massages to rejuvenate your senses.

Delicious Dining Experience
Savor Czech and international delicacies, including special duck and goose dishes, at the on-site restaurant for a culinary journey like no other.

Convenient Location and Amenities
Benefit from free WiFi, private parking, and easy access to nearby ski areas and attractions, making Hotel Subterra the perfect choice for your stay in Ostrov.

Book now to experience the ultimate blend of comfort and luxury at Hotel Subterra.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 4 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for € 10 per person per night when using an available extra bed.
    People 12 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 96 reviews
Cleanliness: 6.08
Service: 9.07
Location: 9.07
Room Quality: 7.08
Amenities: 8.07
Value for Money: 6.08
Food and Beverage: 7.08
Overall Experience: 9.07
H
Helena • couple • de
5
Als Wellnes Hotel definitiv nicht zu empfehlen
Pros:

Rezeption

Cons:

Zimmer heiß, Spinngewebe im Zimmer, Wellness sieht anders aus, Stühle vorm Hotel eingekettet, Unkraut vorm Hotel, Masseurin ungepflegt

2026-05-31 • via Nuitee
I
Ingolf • solo_traveller • de
7
Pros:

3 gang Abendessen super &sehr lecker

Cons:

Frühstück fehlte Obst, Kaffee nur aus Automat,
Das Bad leider sehr klein und nur ein Vorhang zum Duschen
bei Ankunft kein Getränk auf Zimmer

2026-05-30 • via Nuitee
P
Pavla • family_with_children • cz
10
vše bylo v pořádku
Pros:

vše

2026-05-30 • via Nuitee
P
Patrick • solo_traveller • de
3
Pros:

Gute Lage

Cons:

Nicht sauber, viel Staub und Schimmel

2026-05-27 • via Nuitee
D
Denis • solo_traveller • de
10
2026-05-25 • via Nuitee
Z
Zofia • solo_traveller • cz
7
2026-05-24 • via Nuitee
R
Ralf • solo_traveller • de
8
2026-05-19 • via Nuitee
T
TorstenM • extended_group • de
9
2026-05-17 • via Nuitee
T
TorstenM • extended_group • de
9
2026-05-17 • via Nuitee
I
Ivona • couple • cz
8
Až na snídani, tak ostatní, čistota, ubytování i místo splnilo očekávání.
Pros:

U snídaně byl menší výběr. Množství dostatečné. Výborné byly večeře.

Cons:

Malý výběr u snídaně.

2026-05-13 • via Nuitee
M
Mathias • extended_group • de
10
2026-05-05 • via Nuitee
A
Antonín Sidon • solo_traveller • cz
9
2026-05-05 • via Nuitee
B
Bea • couple • de
4
Sehr enttäuschend
Pros:

Abendessen war reichlich und hat gut geschmeckt, Bedienung am Abend war sehr freundlich

Cons:

Frühstück lässt sehr zu wünschen übrig, weder Obst noch Gemüse wurde angeboten, Betten sehr weich, Ausblick aus dem Fenster in den Garten ggü, aber die Hauptverkehrsstraße dazwischen wurde nicht erwähnt. Keinen gemütlichen Außenbereich, wo man Abens bei schönem Wetter , bei einem leckeren Getränk hätte verweilen können.....Keine Möglichkeit tagsüber für Kaffe oder Snacks.....

2026-05-04 • via Nuitee
S
Silke • solo_traveller • de
1
Nicht empfehlenswert
Cons:

Zimmer mit Doppelbett gebucht u. bestätigt, nicht erhalten, nur Einzelbetten, mehrfach reklamiert, keine Reaktion, Zimmerzustand mangelhaft, sanierungsbedürftig, Wellness Angebote bescheiden, keinerlei Abendangebote, keine Zimmerreinigung während des Aufenthaltes

2026-05-03 • via Nuitee
H
Honza • solo_traveller • cz
10
2026-04-27 • via Nuitee
H
Honza • solo_traveller • cz
10
2026-04-27 • via Nuitee
M
Martinz66 • solo_traveller • cz
8
2026-04-23 • via Nuitee
T
tillová • extended_group • cz
3
Pros:

snídaně byly fajn

Cons:

po příchodu na pokoj už strašný zápach, zřejmě z odpadu
nefungovala televize
nefungoval fen

2026-04-16 • via Nuitee
K
Kerstin • solo_traveller • de
6
Pros:

Das Essen war gut.

Cons:

Das Zimmer war viel zu klein.

2026-04-14 • via Nuitee
L
liane • family_with_children • de
7
Pros:

Uns hat es sehr gefallen

Cons:

Es war kein Kühlschrank auf den Zimmer

2026-04-12 • via Nuitee