Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Terrace
BBQ facilities
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
High-quality food
Breathtaking views
Cons:
Small gym
Inconsistent service response times

Categories

Cleanliness
9.49
Rooms were clean and well-kept, as mentioned in several reviews.
Service
9.46
Overall, the staff was described as friendly and helpful, though there were mentions of occasional slow responses.
Location
10
Location was frequently praised for its stunning views and proximity to the park.
Room Quality
8.95
Rooms were described as comfortable, with some comments on their size and date.
Amenities
8.98
Amenities were decent, though the gym was noted as small and poorly equipped.
Value for Money
8.94
Prices were considered high, but the quality was often described as worth it.
Food and Beverage
9.49
Food received high praise, including the variety and quality during meals.
Overall Experience
9.87
Most reviewers had an exceptional experience overall, often considering it memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:19

Property Description

Scenic Views and Culinary Delights

Hotel Río Serrano, located in Torres del Paine, offers picturesque views of the Paine Massif from fully carpeted rooms with large windows. Indulge in regional specialties and fine wines at the on-site restaurant and bar.

Adventure and Exploration

Embark on boat trips, hiking, and horseback riding activities while staying at the hotel. Choose from a variety of excursions to explore the surrounding areas.

Convenience and Comfort

Enjoy complimentary buffet breakfast and opt for all-inclusive rates for added convenience. Benefit from amenities like free WiFi in common areas, shuttle services, and free parking. Upgrade to premium wireless connection for a seamless stay.

Book now to experience the beauty and adventure of Torres del Paine at Hotel Río Serrano.

Important information:

Our Full Board plan offers a luxurious experience with all meals included in the hotel's main restaurant, where you'll have the opportunity to enjoy the breakfast buffet, a la carte lunch and dinner accompanied by beverages such as juice, water, soft drinks and house wine. Along with this the program provides a stocked mini-bar in your room, meals and drinks from the Restobar - whose a la carte menu is available 12 hours per day - and practical lunch boxes for your expeditions. Stay connected with free WIFI in rooms and common areas, access to the spa, climatized pool, gym and saunaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for US$305 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 961 reviews
Cleanliness: 9.49
Service: 9.46
Location: 10
Room Quality: 8.95
Amenities: 8.98
Value for Money: 8.94
Food and Beverage: 9.49
Overall Experience: 9.87
E
Erick • solo_traveller • us
10
Exceptional!
Pros:

Everything!!!! This is one of the top hotels I have stayed at! The staff, the facilities, the room, the food and wine selection - all incredible!!! The spa and pool were also amazing!

Cons:

Nothing

2026-06-12 • via Nuitee
R
Ricardo • couple • cl
10
2026-06-07 • via Nuitee
T
Thiago • couple • br
10
Pros:

Melhor hotel que ja ficamos na vida.
E a massagem com óleo quente é absurdamente boa

2026-06-03 • via Nuitee
I
Isaac • couple • mx
9
Excelente lugar para un momento especial.
Pros:

Lo mejor son las vistas, la ubicación, desayuno y comodidad. Es un hotel muy caro pero en general vale la pena.
Nos hicieron un detalle por nuestro compromiso y eso fue excelente!

Cons:

Quien hacia la limpieza no lo hacia bien y dejaba zonas sucias

2026-05-31 • via Nuitee
M
Maya Boucek • solo_traveller • ca
9
2026-05-28 • via Nuitee
A
ANTOINE • family_with_children • fr
10
Remarquable
Pros:

Vue magnifique, chambre confortable. Un peu de bruit dans le couloir par nos voisins trop bruyants avec leurs enfants.

Cons:

Je sui sun client difficile et franchement.... rien à redire

2026-05-20 • via Nuitee
E
Edilson • family_with_children • br
10
O Hotel é realmente primoroso na concepção e na condução. Nota 1000
Pros:

A localização é sensacional, sendo que da janela do quarto avista-se o Maciço e, sendo bem isolado, longe das luzes artificiais, a noite, as estrelas ficam bem visíveis.
O ambiente do Hotel é muito acolhedor. Uma delícia de hotel.
O pessoal é muito bom e o anexo Massif trabalha com bastante competência e responsabilidade nos passeios agendados.
Recomendo muito!

Cons:

N/A

2026-05-19 • via Nuitee
A
Adriano • solo_traveller • br
10
Pros:

Atendimento, instalacoes, localização, serviços, especial destaque para o outdoor barbeque todo final de tarde com vista para o maciço del Paine.

Cons:

Preços elevados, fruto da alta demanda e pouca oferta de leitos no local

2026-05-16 • via Nuitee
L
Lai Si • solo_traveller • pe
9
Pros:

所处位置的风景

2026-05-15 • via Nuitee
J
jimicious • extended_group • cl
9
Pros:

La bienvenida con cordero al palo estuvo increíble, la habitación muy cómoda y el spa también

Cons:

Que nos hablaran de inmediato en inglés, siendo nosotros chilenos, parece que se hospedan muchos gringos o extranjeros jaja

2026-05-14 • via Nuitee
B
belen • family_with_children • cl
10
Vistas impresionantes con comodidad y disfrute
Pros:

Las vistas excepcionales, la decoración del hotel, las zonas de juegos para entretenerse en las tarde tomando algo, el restobar abierto todo el día, el personal sumamente atento, el spa, la limpieza, el cordero al palo de cortesía día por medio.

Cons:

La verdad no encontre nada que no me gustara, creo que cumple súper con todo, quizá se podría aprovechar aún más las zona exterior del hotel con unas tinajas para disfrutar de la noche, y lo otro es que podrían reforzar el guardar silencio en el spa, ya que derrepente llegan grupos más grandes que eliminan de inmediato la calma del lugar.

2026-05-13 • via Nuitee
F
Flavia Helena • couple • br
10
2026-05-11 • via Nuitee
K
Katja • couple • de
10
Unforgettable stay! Very nice rooms!
Pros:

Room where amazing! Good food and great location.

2026-05-11 • via Nuitee
L
Liv • extended_group • be
9
2026-05-11 • via Nuitee
J
Jonathan • family_with_children • us
9
Nice bedroom, nice view, good service, excellent food
Pros:

-“Restobar De Agostini” (better than the main restaurant itself)
-The bedroom
-The view from the room
-Breakfast

Cons:

-our bedroom was near the main restaurant. There is a door meant to block the noise in the corridor, but it does not close automatically, so other guests often leave it open.
-the surprise of the taxes applied at checkout for the usage of the restaurants
-a big structure

2026-05-08 • via Nuitee
L
Lara • extended_group • gb
10
Perfection
Pros:

Best place I have ever stayed. Everything was wonderful.

Cons:

Everything was perfect.

2026-05-08 • via Nuitee
S
Sarisa • couple • th
10
We had a pleasant stay here.
Pros:

The view is madness there. The room is very comfortable. The breakfast is very good.

Cons:

The price and the bumpy road leading to the hotel

2026-05-07 • via Nuitee
P
Pousette • couple • au
10
Stunning place in beautiful location
Pros:

Beautiful
Stunning location
Very friendly staff

Cons:

Nil

2026-05-07 • via Nuitee
M
mauro • solo_traveller • ar
10
Pros:

Todo

2026-05-06 • via Nuitee
D
Diren • couple • gb
10
Life changing sunrise and sunset views of the massif
Pros:

Amazing view. Great service. Great location to lots of national park attractions. Amazing facilities

Cons:

Nothing to dislike.

2026-05-05 • via Nuitee