Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Spacious rooms
Cons:
Cleanliness issues
Comfort of mattresses
Value for money concerns

Categories

Cleanliness
7.5
Some reviews mentioned hairs in the bathtub and general cleanliness issues.
Service
9
Staff were consistently described as friendly and welcoming.
Location
9
Great location with beautiful views over the Thames.
Room Quality
8
Rooms were spacious and well-equipped, though some comfort issues with the mattress.
Amenities
8
Facilities like the hot tub and spa were appreciated despite minor issues.
Value for Money
7
Some guests felt it didn't meet 5-star standards given the price.
Food and Beverage
7.5
Mixed feedback on the breakfast experience and beverage selection.
Overall Experience
8
While there were issues, the overall stay was positive for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:17

Property Description

Luxurious Eco-Friendly Boutique Hotel on the Riverfront

Designer Rooms with Jet Lag Recovery Lighting

Indulge in the comfort of our designer rooms featuring floor-to-ceiling windows and state-of-the-art entertainment systems. Experience our specially designed Jet Lag recovery lighting technology in select rooms, ensuring a restful stay.

Spa, Sauna, and Riverside Dining

Relax and rejuvenate in our spa facilities including a sauna and steam room, or pamper yourself with a range of spa treatments. Enjoy a culinary delight at The Banyan on the Thames Restaurant with its grill-based menu, or unwind at our stylish riverside bar offering a variety of cocktails and a light bar menu.

Book now for a luxurious and tranquil stay at Hotel Rafayel!

Important information:

When traveling with pets, please note that an extra charge of £30 per night applies. Pets are only allowed on the ground floor rooms.

Parking is guaranteed for all guests in a secure underground park.

Please note Child Supplement Prices do not include meals. Should you wish to order meals also, please do so at the time of making your reservation or add to your confirmed reservation later.

If you wish to extend Check out time there is a charge of £20 per hour after 11am. Please call hotel to check availability.

Please note that no visitors are allowed in guest rooms after 9pmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 4255 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 8
O
Oluwadamilare • solo_traveller • gb
2
2026-08-07 • via Nuitee
C
Cassidy • couple • gb
10
Top quality Excellent location. Very clean and helpful staff. Really enjoyed the size of the rooms and the view ! Was fa
Pros:

Excellent location. Very clean and helpful staff. Really enjoyed the size of the rooms and the view ! Was fab. Parking at the property also is a big bonus. Cool having a helipad and river nearby! Exciting place to stay.

Cons:

Not much

2026-08-07 • via Nuitee
R
Raphael • extended_group • de
8
2026-08-06 • via Nuitee
S
Simeam • couple • gb
10
2026-08-06 • via Nuitee
R
Roxanne • couple • gb
9
Enjoyable and comfortable
Pros:

The bed was comfortable and the view was gorgeous.

Cons:

The light from the hallway came into the door under the door making sleep difficult.

2026-08-06 • via Nuitee
U
Usman • solo_traveller • gb
8
2026-08-05 • via Nuitee
J
Jenny • couple • gb
8
2026-08-04 • via Nuitee
M
Marcin • couple • pl
8
2026-08-04 • via Nuitee
A
Alan • couple • gb
8
Top hotel for the south bank but not close to a proper tube station
Pros:

Great views of thanes and great room size and top end bathroom and lux styling

Cons:

Restaurant/dining/bar felt more like 4 star than 5

2026-08-04 • via Nuitee
E
Elizabeth • extended_group • gb
7
Once the rooms were ready it was good.
Pros:

Large, comfy rooms. Great location.

Cons:

I had booked 5 rooms and they hadn’t all been cleaned by check- in time.

2026-08-03 • via Nuitee
F
FITZROY • solo_traveller • gb
6
Pros:

Friendly helpful staff

2026-08-03 • via Nuitee
D
Debora • solo_traveller • gb
7
2026-08-03 • via Nuitee
D
Degu Kebede • solo_traveller • gb
10
Absolutely Amazing!
Pros:

Everything was great!

Cons:

Nothing

2026-08-03 • via Nuitee
T
tanner • solo_traveller • za
8
Pros:

Great room, great location

Cons:

Staff in restaurant are unfriendly and ugly with each other.

2026-08-03 • via Nuitee
S
Sanjiv • solo_traveller • gb
9
Pros:

Excellent hotel with Spa facilities, large room with very comfortable bed and staff were helpful. Made use of the sauna, steam room, jacuzzi, steam room and gym, which was quiet and well equipped. Would definitely recommend, came back a second time as I was very happy with my first stay.

Cons:

WiFi was a bit temperamental at times, but was good overall.

2026-08-03 • via Nuitee
L
Louluwa • couple • gb
8
2026-08-03 • via Nuitee
F
Felix • couple • de
8
2026-08-03 • via Nuitee
L
Lina • couple • se
8
2026-08-02 • via Nuitee
R
Ruksana • couple • gb
10
Professional and friendly staff who made us feel welcome from the moment we arrived. The hotel is beautiful both inside
Pros:

Everything ! The room was very spacious very modern, the room decor that we requested was done beautifully!

Cons:

There is nothing bad to say at all!

2026-08-02 • via Nuitee
K
Kanchan • couple • gb
7
2026-08-02 • via Nuitee