The Crown Inn

Hotels
8 (715 reviews)
Castle Street , Stornoway , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent food
Cons:
Room quality issues
Cleanliness concerns
Overpriced

Categories

Cleanliness
7.46
Mixed reviews about cleanliness with reports of mildew in showers and room size issues affecting tidiness.
Service
8.93
Staff were friendly and helpful, with many positive mentions about their service.
Location
8.47
Great location close to ferry terminal and city center, as noted by several guests.
Room Quality
6.92
Rooms reported as old and dated with some comfort issues due to size and noise.
Amenities
7.95
Basic amenities provided, though some guests mentioned the lack of a lift.
Value for Money
7.41
Some reviews mentioned overpriced rooms and food compared to standards.
Food and Beverage
8.96
Excellent food and breakfast options received high praise; cocktails noted as well.
Overall Experience
7.93
Overall positive experience despite some issues; many guests mentioned returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 21:57

Property Description

Pet-Friendly Accommodation in Stornoway

Free Cloud Wifi

Convenient Location

Experience a stay at The Crown Inn, where your furry friends are welcome too. Enjoy complimentary Cloud Wifi, ensuring you stay connected throughout your visit. With a prime location just 400 meters from Museum Nan Eilean, and rooms equipped with modern amenities like flat-screen TVs and private bathrooms, your comfort is our priority. Let our 24-hour front desk assist you during your stay. Book now and discover the convenience and hospitality of The Crown Inn.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 715 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 6.92
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 8.96
Overall Experience: 7.93
E
Edna couple gb
7
Lovely stay in Stornoway. Staff excellent
Pros:

Great location. Amazing staff. Clean. Comfy bed. Good breakfast.

Cons:

Needs updating.

2026-07-24 via Nuitee
J
Jonathan solo_traveller gb
7
Great staff and good location
Pros:

Very friendly staff and a good breakfast

Cons:

My room was opposite a bar which stayed open until the early hours and the window didn't seem to keep out any of the noise

2026-07-20 via Nuitee
B
Bart family_with_children be
3
slechtste hotel ooit
Pros:

ontbijt was inbegrepen

Cons:

zeeeeeer veel lawaai, verschrikkelijk oud, overal huisparfum om het duffe interieur niet te kunnen ruiken, kamermeubilair uit de jaren 60, matras waarschijnlijk ook, wifi werkt bijna niet.
Het 'hotel' is gelegen in de haven, doch omgeven door 3 straten die de verbinding vormen tussen de gaven en Stornoway. Kamers zijn superwarm, ventilatie is niet mogelijk. Verduistering van de ramen is niet aanwezig.

2026-07-17 via Nuitee
K
Karen solo_traveller us
7
Pros:

The location was great and there is a restaurant on site. The room was comfortable and clean. The staff was pleasant and helpful.

Cons:

The traffic noise outside our window was very loud. Inside, the sound of slamming doors as other guests came and left was very loud as well. We could even hear the guests on the other side of the wall switching their lights off and on!! The staff provided ear plugs along with toiletries, so noise must be a common problem at the Crown.

2026-07-16 via Nuitee
S
Sue solo_traveller gb
8
Ideal for an overnight stopover.
Pros:

Able to accommodate me at the last minute after ferry cancellation. Friendly, helpful staff. Central location in town centre. Also managed to allocate me a table in the restaurant at the last minute & although there was a little wait, the meal was very good.

Cons:

A little tired. There was a lot of noise from the street outside but hardly the hotel’s fault.

2026-07-16 via Nuitee
O
Odile family_with_children ch
7
Une nuit à Stornoway
Pros:

L’emplacement est parfait, à côté du port et d’un grand parking. Confortable, bon petit-déjeuner.

Cons:

L’établissement est vieillissant, il mériterait un rafraîchissement.

2026-07-14 via Nuitee
Z
Zoe extended_group gb
10
lovely well kept hotel with friendly helpful staff
Pros:

breakfast was lovely and well worth including on top of your booking

2026-07-14 via Nuitee
S
Scott solo_traveller gb
10
2026-07-11 via Nuitee
A
Alan couple gb
8
Great location and food.
Pros:

Central location, friendly and responsive staff. Food at dinner was superb!

Cons:

Creaky floorboards, noise from
Guests moving in corridor and phones ringing downstairs at 1am then 3am.

2026-07-05 via Nuitee
P
Pam solo_traveller gb
8
2026-07-04 via Nuitee
D
Denice & Matty solo_traveller gb
5
Exceptional food
Pros:

The comfortable bedroom was immaculate. The condiments are excellent, the bathroom is immaculate,

The beef bourguignon was particularly delicious. I'd like to commend the chef for doing a fantastic job despite being on her own due to a staff emergency.

Thank you also to the man at reception who let us back into our room. My partner and I were adamant that we leave the key on the table in the room because we forgot it in the glove box, lifesaver! I apologize for missing his name.

Staff are very helful and will go ouwt there way to help

Cons:

We saw that there were earplugs as soon as we entered the room, and after two hours, they proved useful because all night long, boy racers were driving around in loud cars. Also the room window needs fixed could feel air comeing through the window locked.

2026-06-29 via Nuitee
J
James couple us
7
Cons:

It was noisy from the traffic outside.

2026-06-18 via Nuitee
E
Elisabeth couple gb
9
2026-06-14 via Nuitee
K
Kai solo_traveller de
8
Pros:

Unkomplizierte Buchung

Cons:

Preis

2026-06-11 via Nuitee
J
J8HNNYD Business Aberdeen, Aberdeenshire, Scotland
6
Must be better for the money
Pros:

There must be better places than this. Run down and extremely tired. Bed rotten, mattress like a brick - no headboard - paper thin walls. Avoid room 11 - absolutely diabolical noise, left early and slept a few hours in my motor as it was literally the worst night ever. Stuck on the busiest corner of the island being kept awake by boy racers. Food was ordered as take away. Had better pizza from farmfoods.
Dark horrible room small and totally substandard for tourists never mind workers.

2026-06-10 via Tripadvisor
M
Martina solo_traveller it
7
Comodissimo per i traghetti
Pros:

Hotel comodissimo se dovete prendere il traghetto il giorno dopo. In questo caso se, come noi, avevate la partenza del traghetto molto presto, possono servire la colazione (nella norma, ma deliziosa) dalle 5:30.
Abbiamo mangiato nel ristorante interno che è super consigliato, perché davvero delizioso e i camerieri sono stati molto gentili.

Cons:

Dalla stanza sentivamo tutti i rumori del piano di sopra e dell'esterno...

2026-06-08 via Nuitee
D
Dutch125 Solo travel Hebden Bridge, West Yorkshire, England
10
Exceptional kindness.
Pros:

To get the one negative thing out of the way at the beginning.
It was a single room and is exactly that. There's not much room to swing a cat.
But... everything else about this hotel is excellent.
The most impressive thing is the staff group. Not only are they very able and kind individually but they also worked together as a team.
I was travelling alone (apart from my little dog) having very recently lost my wife. Still quite raw I explained to my waiter, when I first arrived, why I was in the Outer Hebrides.
His kindness and that of his colleagues helped me adjust to this new normal.
The hotel bar is well appointed and is the only place on the island (I believe) that sells hand pulled cask beer.
In all | ate the hotel six times (although I didn't stay at the hotel the following weekend I ate there) and on each occasion the food was exceptional. It was in many ways better than food being served at four star hotels on the island.
I would like to thank all the staff for their kindness and consideration but particularly Peter who went over and beyond what could be expected of him.

2026-06-03 via Tripadvisor
S
Steven solo_traveller gb
10
Exceptional
Pros:

Almost everything.
To get the one negative thing out of the way at the beginning.
It was a single room and is exactly that. There’s not much room to swing a cat.
But… everything else about this hotel is excellent.
The most impressive thing is the staff group. Not only are they very able and kind individually but they also worked together as a team.
I was travelling alone (apart from my little dog) having very recently lost my wife. Still quite raw I explained to my waiter, when I first arrived, why I was in the Outer Hebrides.
His kindness and that of his colleagues helped me adjust to this new normal.
The hotel bar is well appointed and is the only place on the island (I believe) that sells hand pulled cask beer.
In all I ate the hotel six times (although I didn’t stay at the hotel the following weekend I ate there) and on each occasion the food was exceptional. It was in many ways better than food being served at four star hotels on the island.
I would like to thank all the staff for their kindness and consideration but particularly Peter who went over and beyond what could be expected of him.

Cons:

As above.

2026-06-03 via Nuitee
7
73north solo_traveller gb
4
Pros:

Photos are out of date or 1 room used as showcase. Tired , dated and a bit foosty.

Cons:

Forget trying to check in before 3pm. No one there..headed out in Car to explore island luckily and kill time. Bags can't be left unattended
Breakfast just continental

2026-05-29 via Nuitee
D
Donald couple gb
8
Would recommend the Crown Inn to anyone visiting Lewis.
Pros:

Excellent location. Friendly staff and comfortable rooms.

2026-05-28 via Nuitee