The Crown Inn

Hotels
8 (721 reviews)
Castle Street , Stornoway , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent food
Cons:
Room quality issues
Cleanliness concerns
Overpriced

Categories

Cleanliness
7.46
Mixed reviews about cleanliness with reports of mildew in showers and room size issues affecting tidiness.
Service
8.93
Staff were friendly and helpful, with many positive mentions about their service.
Location
8.47
Great location close to ferry terminal and city center, as noted by several guests.
Room Quality
6.92
Rooms reported as old and dated with some comfort issues due to size and noise.
Amenities
7.95
Basic amenities provided, though some guests mentioned the lack of a lift.
Value for Money
7.41
Some reviews mentioned overpriced rooms and food compared to standards.
Food and Beverage
8.96
Excellent food and breakfast options received high praise; cocktails noted as well.
Overall Experience
7.93
Overall positive experience despite some issues; many guests mentioned returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 21:57

Property Description

Pet-Friendly Accommodation in Stornoway

Free Cloud Wifi

Convenient Location

Experience a stay at The Crown Inn, where your furry friends are welcome too. Enjoy complimentary Cloud Wifi, ensuring you stay connected throughout your visit. With a prime location just 400 meters from Museum Nan Eilean, and rooms equipped with modern amenities like flat-screen TVs and private bathrooms, your comfort is our priority. Let our 24-hour front desk assist you during your stay. Book now and discover the convenience and hospitality of The Crown Inn.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 721 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 6.92
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 8.96
Overall Experience: 7.93
C
Christine • couple • gb
7
It was fine but too expensive for what it is
Pros:

Nice location

Cons:

That they don’t serve food on Sundays. Also noisy outside

2026-08-19 • via Nuitee
T
Tim • solo_traveller • gb
9
Excellent choice for a base to see the town, harbour and catch the ferry
Pros:

Very well positioned for the town centre harbour and ferries. Excellent friendly staff.

The hotel very thoughtfully provides continental breakfasts from 05:30 for guests booked on the early morning Ullapool ferry. Steve in particular was a great asset to the team and made the stay memorable

Cons:

The outside kerb appeal doesn’t do the hotel justice

2026-08-19 • via Nuitee
N
Nicola • solo_traveller • gb
9
Met loads of friends had a excellent break
Pros:

It suited my budget and needs

Cons:

I didn’t have a problem as l said above it suited my stay and budget

2026-08-17 • via Nuitee
L
Laurent • solo_traveller • fr
8
2026-08-15 • via Nuitee
M
Martin • solo_traveller • gb
9
2026-08-11 • via Nuitee
M
Mina • solo_traveller • gb
7
2026-08-09 • via Nuitee
M
muriel • couple • gb
10
Very comfortable
Pros:

Location and restaurant

Cons:

N/A

2026-08-05 • via Nuitee
E
Edna • couple • gb
7
Lovely stay in Stornoway. Staff excellent
Pros:

Great location. Amazing staff. Clean. Comfy bed. Good breakfast.

Cons:

Needs updating.

2026-07-24 • via Nuitee
J
Jonathan • solo_traveller • gb
7
Great staff and good location
Pros:

Very friendly staff and a good breakfast

Cons:

My room was opposite a bar which stayed open until the early hours and the window didn't seem to keep out any of the noise

2026-07-20 • via Nuitee
B
Bart • family_with_children • be
3
slechtste hotel ooit
Pros:

ontbijt was inbegrepen

Cons:

zeeeeeer veel lawaai, verschrikkelijk oud, overal huisparfum om het duffe interieur niet te kunnen ruiken, kamermeubilair uit de jaren 60, matras waarschijnlijk ook, wifi werkt bijna niet.
Het 'hotel' is gelegen in de haven, doch omgeven door 3 straten die de verbinding vormen tussen de gaven en Stornoway. Kamers zijn superwarm, ventilatie is niet mogelijk. Verduistering van de ramen is niet aanwezig.

2026-07-17 • via Nuitee
S
Sue • solo_traveller • gb
8
Ideal for an overnight stopover.
Pros:

Able to accommodate me at the last minute after ferry cancellation. Friendly, helpful staff. Central location in town centre. Also managed to allocate me a table in the restaurant at the last minute & although there was a little wait, the meal was very good.

Cons:

A little tired. There was a lot of noise from the street outside but hardly the hotel’s fault.

2026-07-16 • via Nuitee
K
Karen • solo_traveller • us
7
Pros:

The location was great and there is a restaurant on site. The room was comfortable and clean. The staff was pleasant and helpful.

Cons:

The traffic noise outside our window was very loud. Inside, the sound of slamming doors as other guests came and left was very loud as well. We could even hear the guests on the other side of the wall switching their lights off and on!! The staff provided ear plugs along with toiletries, so noise must be a common problem at the Crown.

2026-07-16 • via Nuitee
Z
Zoe • extended_group • gb
10
lovely well kept hotel with friendly helpful staff
Pros:

breakfast was lovely and well worth including on top of your booking

2026-07-14 • via Nuitee
O
Odile • family_with_children • ch
7
Une nuit à Stornoway
Pros:

L’emplacement est parfait, à côté du port et d’un grand parking. Confortable, bon petit-déjeuner.

Cons:

L’établissement est vieillissant, il mériterait un rafraîchissement.

2026-07-14 • via Nuitee
S
Scott • solo_traveller • gb
10
2026-07-11 • via Nuitee
A
Alan • couple • gb
8
Great location and food.
Pros:

Central location, friendly and responsive staff. Food at dinner was superb!

Cons:

Creaky floorboards, noise from
Guests moving in corridor and phones ringing downstairs at 1am then 3am.

2026-07-05 • via Nuitee
P
Pam • solo_traveller • gb
8
2026-07-04 • via Nuitee
D
Denice & Matty • solo_traveller • gb
5
Exceptional food
Pros:

The comfortable bedroom was immaculate. The condiments are excellent, the bathroom is immaculate,

The beef bourguignon was particularly delicious. I'd like to commend the chef for doing a fantastic job despite being on her own due to a staff emergency.

Thank you also to the man at reception who let us back into our room. My partner and I were adamant that we leave the key on the table in the room because we forgot it in the glove box, lifesaver! I apologize for missing his name.

Staff are very helful and will go ouwt there way to help

Cons:

We saw that there were earplugs as soon as we entered the room, and after two hours, they proved useful because all night long, boy racers were driving around in loud cars. Also the room window needs fixed could feel air comeing through the window locked.

2026-06-29 • via Nuitee
J
James • couple • us
7
Cons:

It was noisy from the traffic outside.

2026-06-18 • via Nuitee
E
Elisabeth • couple • gb
9
2026-06-14 • via Nuitee