The Crown Inn

Hotels
8 (694 reviews)
Castle Street , Stornoway , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent food
Cons:
Room quality issues
Cleanliness concerns
Overpriced

Categories

Cleanliness
7.46
Mixed reviews about cleanliness with reports of mildew in showers and room size issues affecting tidiness.
Service
8.93
Staff were friendly and helpful, with many positive mentions about their service.
Location
8.47
Great location close to ferry terminal and city center, as noted by several guests.
Room Quality
6.92
Rooms reported as old and dated with some comfort issues due to size and noise.
Amenities
7.95
Basic amenities provided, though some guests mentioned the lack of a lift.
Value for Money
7.41
Some reviews mentioned overpriced rooms and food compared to standards.
Food and Beverage
8.96
Excellent food and breakfast options received high praise; cocktails noted as well.
Overall Experience
7.93
Overall positive experience despite some issues; many guests mentioned returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 21:57

Property Description

Pet-Friendly Accommodation in Stornoway

Free Cloud Wifi

Convenient Location

Experience a stay at The Crown Inn, where your furry friends are welcome too. Enjoy complimentary Cloud Wifi, ensuring you stay connected throughout your visit. With a prime location just 400 meters from Museum Nan Eilean, and rooms equipped with modern amenities like flat-screen TVs and private bathrooms, your comfort is our priority. Let our 24-hour front desk assist you during your stay. Book now and discover the convenience and hospitality of The Crown Inn.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 694 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 6.92
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 8.96
Overall Experience: 7.93
7
73north • solo_traveller • gb
4
Pros:

Photos are out of date or 1 room used as showcase. Tired , dated and a bit foosty.

Cons:

Forget trying to check in before 3pm. No one there..headed out in Car to explore island luckily and kill time. Bags can't be left unattended
Breakfast just continental

2026-05-29 • via Nuitee
M
Magdalena • solo_traveller • gb
8
2026-05-28 • via Nuitee
D
Donald • couple • gb
8
Would recommend the Crown Inn to anyone visiting Lewis.
Pros:

Excellent location. Friendly staff and comfortable rooms.

2026-05-28 • via Nuitee
K
Katherine • extended_group • gb
10
2026-05-25 • via Nuitee
B
Brian • couple • gb
7
Good location, though somewhat small rooms - excellent food available in restaurant!
Pros:

Good location, clean (though rather small room). Evening meal in the restaurant was excellent!!

Cons:

Room was rather small.

2026-05-24 • via Nuitee
A
Andy • solo_traveller • gb
6
Does the job
Pros:

Handy location in Stornoway

Cons:

Boy racers with silly exhausts blasting outside hotel

2026-05-22 • via Nuitee
M
Morvern • couple • gb
8
A nice stay but more security needed , room keys not to be available to anyone who walks in . More staff needed now
Pros:

Situated close to the ferry terminal it’s in a very good location . The staff were helpful and we enjoyed the variety at breakfast

Cons:

We didn’t like the fact that there was often no one on reception and we had to help ourselves to our key a couple of times . There didn’t seem to be many staff and the security was awful , our key was left on the desk on reception for a whole day , any one could walk in at any time off the street . The breakfast was mainly enjoyable but sometimes no one was there to get tea or coffee for guests . Definitely more staff needed

2026-05-20 • via Nuitee
P
Peter • couple • nl
8
Goede ligging fijn personeel
Pros:

Ligging tov Ferry

Cons:

Hotel kan wel hier en daar opgeknapt worden

2026-05-18 • via Nuitee
S
Steven • solo_traveller • gb
1
2026-05-17 • via Nuitee
B
Brian • couple • us
4
Okay
Pros:

The property is in a great location. The staff were very helpful as well.

Cons:

The property is very dated with squeaky, uneven floors.

2026-05-17 • via Nuitee
S
Sarah • extended_group • gb
1
Awful
Pros:

Not
Location near ferry

Cons:

No tea or coffee. Had to get some.
Had to manually switch kettle of as would not stop boiling
People running up and down aisle
Tooting of horn

2026-05-12 • via Nuitee
M
mariaoN5669YW • Friends getaway
10
Great hotel in the heart of Stornoway
Pros:

Lovely cozy hotel in the heart of Stornoway. Cozy room with cookies and hot chocolate. Lovely residential bar and a sitting room for guests. Peter and Magnus were so helpful and friendly. No lift but Peter helped us with our bag. Great location for ferry too.

2026-05-06 • via Tripadvisor
E
Euan • extended_group • gb
7
2026-05-05 • via Nuitee
L
Lily • solo_traveller • gb
1
Bad
Cons:

The breakfast was a shambles. Continental breakfast is what the website said and instead we had a guy asking us one thing at a time what we wanted and he would then proceed to go and “have a look to see if we have that”. No menu. No clues on what they had. Far too expensive for what we were given. I won’t be returning

2026-05-01 • via Nuitee
A
Andrew • solo_traveller • gb
3
Ver Basic
Pros:

The location was handy for me

Cons:

The room was very basic. The bed was the most uncomfortable I have ever slept in. I could not lock the room door from the inside. Breackfast was a very limited buffet of cereals only. No cooked food, not even eggs.

2026-05-01 • via Nuitee
G
Gordon Ritchie • couple • gb
9
2025-12-23 • via Nuitee
W
William • couple • au
9
Brilliant base for 2 nights in Stornoway
Pros:

Great location, friendly staff and good food.

Cons:

Nothing

2025-12-11 • via Nuitee
C
Craig • solo_traveller • gb
10
Very accommodating, thank you 😊
2025-11-19 • via Nuitee
K
Kenneth • couple • gb
10
2025-11-17 • via Nuitee
A
A2858JBchristinas • Friends getaway
8
Cocktails!
Pros:

Lounge bar is cosy for lunch. Good lunch and excellent cocktails. The barmaid, Alex, was fabulous so much so we returned the following week. Yet again cocktails were perfect and Alex did not disappoint, good craic. Only downside is we can't go every week!

2025-11-15 • via Tripadvisor